Frugo Anmeldelser 

These people are thieves.

Almost a whole month I ordered an item and it never even arrived and have since been chasing my refund.

You people leave reply’s under negative comments just to look like you’re supporting customer ms but it’s all an act for show. They do not communicate behind the scenes.

I WANT MY MONEY BACK.

Absolute robbers. DO NOT BUY……

Fake tracking numbers are being given out also…

Jeg købte børne seler, fik voksen seler. Endelig kommer jeg i kontakt. Nu påstår de at det er min fejl.

Fruugo skrive:
-"Sorry, you misunderstood.
It's not our fault, our product title does sell baby carriers.
Maybe you didn't see it clearly when you placed the order. You thought it was an adult suspender,
It's not our fault, it's you who didn't see it clearly."

Mit ordre ser sådan ud:
Forhandler
Fruugo.com Limited
+44 1619380150

Seler Y-form 3 Klip For 1-7 År Drenge Piger, Seler
Vare-nr.: 141872706 189,00 DKK 1

FORKERT LEVERING, DÅRLIG SERVICE.

Disgusted with the customer service. Once they have your order they are not interested, wanted to return an item which was sent from China and I had to pay the return postage which costs £2 less than the item so it would cost me a lot

Snyd og bedrag.
De skriver at pakken er leveret,hvilket den ikke er.
Pakken er meget besværlig at finde,da der ikke er en direkte kundeservice i Danmark.
Og heller ikke til Uniexpress der skulle have afleveret pakken..
Her bør man ikke handle !!
Skodfirma.

Snyd og bedrag
Jeg har bestilt en vare på en dansk hjemmeside og skal nu modtage min vare fra Kina.
Dvs. At jeg skal betale told og moms.
Køb derfor ikke af dette firma.
Jeg anmelder firmaet i morgen.

I purchased a hoverboard for my son for Christmas - Santa present, so really important. I received it, it appeared to work and then on Christmas Day, it didn't work. I've been trying to contact Fruugo & their retailer since and I'm having no luck. The odd one liner but then no response when I return a response to them. Certainly no indication of how I can get a replacement item. 3.5 weeks after Christmas and my son has no functioning Christmas present and I have no solution for him. I have never been so frustrated with a retailer in my life.

Beställde 3 fyrkantiga vägghyllor, två var trasiga vid leverans och den tredje var inte ens rak. Hade inte förväntat mig toppkvalitet med tanke på priset men hela borde de åtminstone vara. Beställ inte från denna site.

Don't touch this company .ordered a bath robe for the Mrs. And a completely different one was delivered .
No return label or even package description.

Bestilte varer hos Fruugo fredag-umiddelbart derefter får jeg en mail om varen ikke kan leveres - men pengene er trukket- i mailen står der jeg automatisk vil få mine penge retur men ikke hvornår.
Så jeg bestiller varen hos et andet firma og får derfra en mail fra dette firma om at varen er på vej.
Det var altsammen om fredagen.
Men så om søndagen 2dage efter jeg fik at vide -jeg ikke kunne få varen hos Fruugo får jeg en ny mail fra Fruugo med bekræftigelse på at min vare er på vej til mig..2 dage efter jeg fik mail om jeg ikke kunne få varen.
Jeg prøvede at standse den levering og en af mine henvendelser kommer igennem (jeg har nok prøvet at kontakte Fruugo mindst 20 gange hvor jeg ikke kom igennem)jeg får en mail fra Fruugo med min besked om at stoppe forsendelse som jeg havde sendt til Fruugo.
Men de standser ikke forsendelsen som jeg bad om de skulle.
Da pakken kommer er der ingen returslip men jeg turde heller ikke at returnere pakken for med den kontakt ( umuligt at få kontakt) til det firma var jeg ikke sikker på jeg fik penge tilbage.
Fordi de afmeldte min ordre og 2dage efter bekræftiger står jeg nu med dobbelt antal varer.
Meget dårlig kundeservice deres kontakt system er umuligt at komme igennem.

DO NOT USE - FAKE ITEMS
placed order on 4th December for estimated delivery 13th December, Pokémon cards for my son's Christmas gift. They have just arrived, 30th December. My son is devastated the cards are fake. I want a refund or I will report to trading standards. Disgraceful. 😡😡😡😡😡😡

Very bad place to order from. Noone order from this company. Item was supposed to arrive a week ago and still not even arrived for Christmas. My mum's Christmas present.

Still waiting for my order 6 weeks was supposed to be a Xmas gift I’ll have one disappointed child on Saturday

The company just reply when I chase it and ask if I can check my neighbour has the parcel? When the tracking shows it’s been in china for 6 weeks?
Avoid avoid avoid
Products are not cheap either so I am out of pocket big time with no resolution

I ordered a hamster cage the packaging was a disgrace the cage was flimsy did not clip together properly and it is totally unsafe for a small animal to be housed in sent emails they keep coming back they can’t be delivered I jst want a refund and a free returns label to send item back company also saying I can’t get a refund will never use them again totally useless

Shocking. Like other reviewers I failed on this one.
I ordered face masks in No ember which have never arrived. I have been in discussion with the suppliers who state that the goods have arrived and signed for. The goods have not arrived and I certainly haven’t signed anything to the contrary.
I have asked for a refund but I’m getting messages asking for proof of delivery plus suggesting I will have to pay for their return.
I’m clearly dealing with a company that doesn’t speak or understand English.
No proper customer services to contact.
My advice - Avoid, Avoid, Avoid !!!!!

May have dropped the ball for a second and thought this was a genuine retailer but reading the comments think i may have got stung.

Frugo.co.uk have a TrustPilot feature and link on the front screen on their site with 4+ stars and over 10K good reviews... maybe have fallen for it and read them however on not receiving anything or finding it impossibly to contact them or use the tracking link I have found the real reviews on here

TrustPilot i think you need to investigate this site

Skadet vare - ingen accept hos kundeservice - denne butik er omtrent lige så ringe som wish

Goods were damaged and i sent it back, keep getting message from some lowlife called rubi saying send photo of damage which i did. Then they keep asking me for photo when i have sent it back, thick or what. Dont go near them just theives

If I could give zero stars I would. My advice would be don't bother, spend your money elsewhere. I returned a product that was far too small (ordered size large that quite honestly would have fit my 5 year old daughter) and never received a refund despite numerous emails to them. Terrible company with zero customer service. Avoid, avoid, avoid.

Ordered a green neon blazer in May and 3 months forward I still don't have the product and obviously I will never have it since this site is a FRAUD!!! They keep giving me pathetic excuses that they experience severe delays in my are and I should wait for longer ... 3 years maybe?! Absolutely deplorable!
Stay away and keep your money safe!!!
I will have to alert my Bank asap to start an investigation on this lousy transaction.
Simply deplorable, low life poverties !!!

I'm now nearly 4 weeks in to receiving my faulty item (hoverboard) and Fruugo and Right Choice are trying to outdo each other as the least helpful. After a crazy amount of emails in that period where I've been trying to return it and get a full refund today I've been given the details to return it however I need to pay for the returns.....are you serious?? You give me a faulty item and expect me to pay the returns...the cost would be ridiculous given the size and weight of it. The fight goes on.