Frugo Anmeldelser 

It's saying: Item delivered. SCAM COMPANY, it was my initial thought. SORRY, Royal Mail failed to provide any updates about package status. Thank you Fruugo.

My item was ordered a month ago, delivery was supposed to be 2nd August at the latest, it has never arrived. Can't find out what has happened as the website goes round in circles. Obviously, I wish I'd read the real reviews beforehand, not just the fake 'invited' ones. Avoid this company - is it a scam??

Skrev tidigare om en leverans där jag fick 30 av 80 detaljer. Idag damp resterande 50 ner i postlådan utan något meddelande i förväg.

Terrible. I ordered a parcel to be sent to Lisbon Portugal in May. Instead they sent it to somewhere in the US.

The customer contact email ignored my shipment reference number and kept referring to a previous shipment, stating that the parcel arrived safely.

They kept delaying and delaying to the point where the shipment information is no longer available and are now refusing to refund me.

Parcel # 74868471

I ordered heated clothing in December 2022 at £99. It arrived as labelled LARGE. So small was an understatement. I returned it at my large expense. 6 months later it came back with literally no explanation.
I have given up as the postage cost was and would be £25 each time.
Peter Ellis

Jag köpte galvanic,spa 2 st a 199 kr st med frakt betala jag 413.50 Klarna .Fick medelande från PostNord att jag ska betala 1700 kr när jag hämtar ut paketet ?

I ordered a fit bit watch never received it tried to get my 25 pounds back absolutes joke

The company spelling must be correct it’s fruugo by leaving review on the wrong name keeps the company review’s good it’s not (frugo) it’s (fruugo) they are only front company for a Chinese based firm (a agent) the company responsible is getting away with taking the money not refunding people don’t buy goods from this firm.

I am absolutely disgusted with this company and the customer service - I received a faulty cat feeder which I paid £130 for and no one is helping, it's been almost five months. Unacceptable, please do not purchase with them.

Helpful should be removed from Frugo "marketing" message- Item not recvd - no attempt at delivery no note/email/text - I filled 2 "contact" sheets which redirected me to an obscure site!!!!!- My young sister died & Frugo have used the NON ??? contact within 3mths to get out of any resp. on their part - no empathy no care no humans involved I guess these complaint responses are algorithims which we must accept & of course never use or recommend this company to anyone ever.

Ordered an A4 sheet of decal stickers which came folded up therefore damaging most of the stickers and leaving fold lines.

Oszusty.To firma Oszustów,dla czego Googl je nie zamknie,dalej pozwoliła oszukiwać ludzi!!???

Comme dab encore un site froduleu
Pièce commendé jamais reçu 🤬
Vu les autres avis arnaque

This site is a joke I ordered a phone case, never received it never even got confirmation, luckily i ordered using PayPal so they refunded me but was still charged delivery. I would never order again please avoid

Update on fruugo day 4
How do I take it further??
I've been in contact with 2 people both saying the same thing
Send photos...which I did
One said
Hello friend my boss said would you except a partical refund
I excepted as only good for the bin but noted
As long as the partial refund is more than half
Surprisely messages dont get delivered when it's convenient for them
Ive more praise for temu and will order more from them then this shoddy online store!!
It's going in the bin !
I messaged a lady called Leigh and a Japanese company 🤷🏻‍♀️

Request not received
Ordered a face mask on the 5/24th and waited until the 6/14th for delivery but it never happened my order never arrived. Went online to request delivery update and end results were “Sorry, an unexpected error has occurred. Please try again later." for many times. Try direct contact, but always come back to the online page. Not sure if I can get a refund simply and directly like Amazon or eBay.
I want my money back and I can't get in touch with them at all

Order a book which could have come as early as 5 days ago and the latest delivery was supposed to be yesterday. Went online to request delivery update and the end results were “We're sorry but an unexpected error occurred. Please try again later.” for many times. Try direct contact but always went back to the online page. Not sure if I can get a refund in a simple and straightforward way like Amazon or eBay.

Bought an item that doesn't do what it says..I have sent endless emails asking for refund..they reply back the same robotic msg over and over. I paid by klarna..so now the 2nd payment has just gone to them and still the replies are the same!!shocking company..dont know how they still selling!!!.

I've given a one because there is no option for no star !!!!

Customer service is shocking, they do.message you then stop after so long leaving your query unresolved and out of pocket. So here goes. Bought an air dryer brush for my daughter at Christmas, when she plugged it in it sparked and made a funny noise, it had a European plug. Not only this but the item was cheaply made I wasn't happy with it and paid £50 so sent it back WITHIN the required time to an address in China that Frugo provided. Paid extortionate price for shipping but did everything I had to according to the Consumer right Act. 3 months later it arrives back at my door, since then I have raised a number of times that I would like a refund. Now customer services do answer at first, they asked for photos, which I provided, proof of shipping and date which I provided, then they asked me to plug the item in video myself and show the item spark ??? I refused so then they said they wouldn't refund until I showed proof of damage, the damage is in side ? And a electrical fault ? Then I was told to buy a surge adapter plug it in and video it ? I have never heard anything so ridiculous as to customers buying equipment to safety check an item. Thing is my mum bought the same product and got a refund straight away ? According to the consumer right Act customers can have a refund if they are unhappy with a product/ product is damaged if they follow the regulation ad return within the required time. This company is shock8ng, I am now down £67 and no one is answering my emails.

Ordered large bean bag back in February, didn't receive as I was not home. Been emailing several times for them to send it back to me or to get money back but no response. £96 they have off me. Would give no stars but u cant