Frugo Anmeldelser 

Unfortunately i have received a defective item, i am trying all this time to get a convenient solution but nothing happens and the weeks are passing by...

Order 119810673, the retailer has not provided a return label as your policy stated for defective / faulty items and i havent got a replacement or a refund.

Very disappointing..

I am not going to buy again from your website or recommend you to other business'.

Ordered a car radio face plate on 29th Nov... the delivery said latest day to arrive is 2nd December.. to this day no delivery yet.. I contacted the supply and forgot but no response.. even with 23 emails and voice messages... so had to go through my bank to get a refund... which is still taking time!?! Very disappointed with the services of frugo.. I will not be shopping through this site again....

Never received my goods. Tried to go through the procedure on their site. Keeps saying error. Won't let you go any further. This is looking like a scam. Very disappointed. Do not use. UPDATE. I have informed my bank. Still no reply from Fruugo. Never ever again. LAST UPDATE . They have at last refunded my money. Only 3 stars as I still haven't got the goods I wanted and a load of messing about with messages, emails and letters from my bank.

Rubbish. Order is woefully late. Delivery update doesn’t work and my emails have been ignored. Will never use again and I will advise everyone to avoid Frugo like the plague.

Worst company EVER! First time ordering from this company first of all they never stated that the order was coming from another country, paid express delivery thinking the item would be received in two days, tracking is a nightmare, three weeks and still no delivery, date for delivery passed and cannot seem to talk or contact someone in regards to my order, then it stated attempted delivery when I was definitely at home, how do I speak to an actual person??? When I ask for delivery updates I just get an error message. Never again will I order from this company!!!!! Very bad and poor customer service!!

There is no way to contact the seller. Not through email nor website. All ended up in "Unexpected error ..."

I visited the pick-up place. My parcel is not there, but then I received an email that the parcel was delivered.

Tracking shows the item was allegedly delivered on 8 December. It was not, and there is no sign of it.

Given a date of 15th December for delivery of a toy for my Grandson. Today 5th December, got an email changing date to 29th December. Which is after Xmas Day.
They are a disingenuous company, who
Hide behind terms and conditions.
I have dealt with Chinese Company’s before and always, ran into problems. Do yourself a favour and steer clear.

Bought a mid century vintage wall clock it came as mdf cutout with plastic lolly sticks which I had to put together myself I was totally disappointed ☹️ I got it because my grandmother had one I’m disgusted with this company and it was nothing like description or picture a waste of money and will never use this company again wish I had looked at reviews earlier

"Jag starkt avråder från att köpa på denna webbplats och från deras produkter, eftersom sidan i grunden säljer samma varor från Kina med överpriser, och leveransen tar ungefär lika lång tid. Vi köpte en present till vårt barns födelsedag, men varan kom utan en korrekt instruktion, med icke-fungerande element och kinesiska adaptrar. Kundtjänsten har plågat oss i tre veckor med begäran om foton och förslag att skicka en egen adapter - de ignorerade helt enkelt vår begäran om hur man fotograferar ett ljus som inte fungerar. Vi är extremt besvikna och missnöjda både med deras webbplats och deras produkt."

I ordered the 160cm Retro Owl shawl,(only 121cm) very dissapointed as the pictures on the web site showed a shawl which was wider than the persons arms out streached modeling it and it wrapped round the neck to form a beautiful rolled scaf. Frugos info for tracking was very good and the parcel arrived when they said it would. I know this is the third partys fault for misleading pictures, I should have realised due to the price as I am a knitter myself and the description of the materials used would have been far more than the cost of the shawl.

I ordered a pedometer from Frugo and paid with PayPal. I've had an email saying I'm getting a refund. No reason given, so I don't know if I can re-order later, or if the model has been discontinued, in which case, I can't buy it anywhere. Frugo are still advertising it.

What a load of rubbish. Item took ages to arrive . It was not as described and ripped and not worth even 20% of what I paid. No answer received to my messages. No idea how they advertise 4 trust pilot stars on their web site. I would never shop with them again .

Ordered heated Rollers over two weeks ago, payment disappeared out of my Bank account within minutes and as of yes no Rollers have arrived , sent three emails to find out what as happened to them, you can guess no reply won’t be ordering any thing else from them, not a happy customer.

Ordered a book on 18/09/23 and it hasn't arrived yet. Should have come to Trustpilot before ordering ! Now I know its a scam company.

I ordered two pairs of FitFlops due to be delivered by 29th September 2023
Now 7th Oct , still no sign .
Cannot contact anyone to query order.
I’ve lost £87
NEVER use Frugo ….it’s a scam

Ordered a camera end of Jul 23. Was told it had been shipped soon afterwards with a delivery date between August 7th and 17th August. Received a tracking number but this didn't work. The camera failed to arrive and I messages frigging Fruugo but like other people was referred to their (no) help line which got me nowhere. It's now 4th October, still no camera, no refund and no contact or explanation received.Are they inefficient or criminal? I know which I think.
DON'T TRUST THEM

Absolutely terrible.
I orderd what was shown to be a 24 pack of fake Gillette fusion razor blades and after waiting nearly 2 months for them to arrive was quite annoyed when a small bag was posted through my letter box containing 1 blade wrapped many times in bubble wrap.
I made a complaint and asked for my money back and was told NO right away even though the advertisement showed a 5 pack of blades and in BOLD writing 24 pack of blades for £9, the blade has no single blade on the back either which is no big deal but I hope anyone who is thinking of buying "anything" from Frugo please stay well away as you may just get ripped off like I did with their false advertisements.
Then way, way down in tiny writing it says "pack of 1" which in the context advertised would have been the "great deal" of getting 24 blades from some unknown warehouse in far off lands that has UK facilities and a very dishonest way of making money.

Product besteld en betaald. Niets ontvangen en ook geen reactie.

These cheating scum didn't even respond ripping me off don't give near them