Frugo Anmeldelser 

It's an utterly disgrace i ordered a peepye waited 4 weeks and got a penguin instead my grandson is disabled and has mental health issues got an email back from them offering another penguin been trying to ring them and emailing them but nothing what so ever this so called company is a disgrace 100%.

The quality of the phone case I ordered and received is so poor it is a disgrace and the company should be ashamed of itself for selling such items. My advice to all your prospective customers is
" READ ALL THE OTHER LETTERS AND TAKE NOTE"

The item I ordered was astonishingly poor quality. I decided to return it and was advised to use a tracked service (from the Uk).
The item was worth £12 but to use a tracked service to China came in at £20.50!
I opted not to return it and reluctantly accept a £12 loss.
I won’t be buying from the again. Even Temu have a better returns policy than this shambolic bunch do.

We ordered a part for a battery operated vacuum cleaner. It arrived but did not fit so we write to them and quoted correct part number. They sent many emails asking us to confirm the number was correct and reply above the line. We did this several times but found it impossible to complete. They kept asking us again and again but we are still unable to reply. The blue line disappears on the reply!! Frustration after frustration.

This worse on line company ,I bought side mirror which was as compatable.
I emailed them several times andmot no one reply From the first day ,I received the wrong items , sent 4 emails no response and already spent £150 and not word to acknowledge receipt my emails. This is a scum company avoid it.My mistake I didn't check trustpilot would had avoid such scum.
This company is a scum

Ihr Lieferant ist ein Betrüger den auch dieses Gerät war beschädige Foto lege ich bei und eines noch dieses Gerät ist keine Klima anlage Hudsonmalles Luft Gebläse und keine Klima anlage !
Ich werte das der Klarna Bank mitteilen und die Fotos beilegen ich sehe nicht ein das ich für ein Gerät €87 oder 90 bezahlen soll was keine Klima anlage ist.

ho fatto un acquisto dal 4 luglio, ma l’ho mai arrivato

I have not received my order even though they are saying I have. Delivery details have changed throughout waiting for my parcel.
No way of getting in touch stay away from this company as I paid out good money and got nothing in return. Total rip off.

I bought a jumper and waited 6 weeks to arrive no way to track it and every time I was trying to get in touch with fruugo customer care I didn't get any joy and always got the same automated reply.
When it finally arrived it was too small even though I went for a bigger size than usual try to return it but to do so it would have cost me double the money I have paid for .
In the end I have gave it away but I will never ever buy from this site again.

I am very very dissatisfied with customer service! I ordered a motorcycle cover and it was too small, I sent pictures and asked if I could exchange it for a larger one, but no one got back to me and I have done this 3 times and been totally ignored! The kast time I did it i went through KLARNA and still nothing!
I will never use this company again!!

I’d give them 0 if I could! Absolutely awful! We ordered a painting from them for over £42. When it arrived, which took ages and ages, it was just a rolled up poster, looking nothing like we ordered. It was so difficult to find a way to return it, but eventually we sent it back by EVRI, costing us nearly £15, we fortunately got delivery reports. It was delivered back to the sender, but no refund was issued. They were closing the case, with no refund! So, I contacted PayPal, which I always use on line, thank goodness. They refunded the money for the picture. We are still £15 out of pocket but at least it’s better than £55! Take my advice, NEVER shop with them, it’s a scam!

Total scammers! Ordered a product advertised and received a total different item. Even the colour was wrong. I have been trying to contact them, I have reported on their website several times that I received the wrong item, but no one has come back to me. Very frustrating, still from working class people.

Alle skriver om lang leveringstid. Vi fik vores vare på 14 dage bestilte lygteglas til bil fik tilsendt hele lygten med levering til døren for 190 kr

Absolute rip off. Bought a night light for my grandson. Arrived broken. Emailed Fruugo, got passed around. Eventually I asked for a refund. Easy? Not a chance. Could send back tracked to China at a cost of more than the night light. Legalised mugging!!

Puur bedrog. Na 3 maanden mijn toestel nooit ontvangen. 93€ die weg is. Een klacht indienen of uw verzending opvolgen is gewoon niet mogelijk op een site die nochtans op het eerste gezicht normaal is.

PAID FOR metal detector for my grandson for xmas at frugo Christmas came and went no sign of the goods
Scam company Don't order from them

Garment arrived but would have fitted frenkenstein. Offered to return to china which would have been more than the original price. I think no refund would have been made.
Avoid thes guys. Terrible quality and zero customer service. Going to trading standards. They are are rip off

I can't delete my order in 24h?!
What's??!?!? It's not legal

Jag köpte en telefon S24Ultra 7,3 tum. en slags Samsungkopia. Det jag fick var bara skräp. Ingenting stämnde. Fel storlek, fel upplösning, gammal android 8,1. inget 5G. Etc.
Rent bedrägeri

Continuo a aguardar a devolução da quantia de 141,49 euros, que até à data ainda não foi devolvido, conforme compra que segue em anexo.
Caso não seja efetuado a devolução deste dinheiro serei obrigada a avançar com queixa crime, por burla e publicidade enganosa, contra a Fruugo e a Trustpilot, pois paguei a quantia acima indicada e gastei ainda, cerca de 90,00 euros para devolver a mesma, através dos CTT, em 30 de setembro, conforme presente email que reencaminho.
Aguardo resposta urgente.

Teresa Moço