FreedomPop Anmeldelser 

1 734
•
TrustScore 3 av 5

3,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

FreedomPop is literally run by thieves. Their automatic payment system started overbilling customers 3-4 times per month a couple of years ago. If you saw it & stopped it they did, but they NE... Vis mer

Vurdert til 3 av 5 stjerner

Never had any issues with the service. Worked where it's supposed to but with their new premium service and the old service impossible to get without an ancient SIM card their unlimited plans do NOT w... Vis mer

Vurdert til 5 av 5 stjerner

Reliable service. The only thing that could improve is to allow renewing monthly a few days before the renewal date. This way there won't be a lapse in service in case there is an emergency when away... Vis mer

Vurdert til 5 av 5 stjerner

I have been a customer since 2017 and use Freedompop as my main plan. I initially chose them because of the lower prices compared to other major plans, but have been satisfied with the service since.... Vis mer

Informasjon om virksomheten


Kontaktopplysninger

3,2

Middels

TrustScore 3 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,2

Alle anmeldelser

(1 734)

5 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 2 av 5 stjerner

Unpleasant cancellation experience

Ok price if you catch the right deal. Mixed experience with apps and service.

If you want to cancel, you are in for an unpleasant ride. You have been warned.

27. mars 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

Hi Zen, thank you for taking the time to leave your review. We do our best to ensure cancellation is as easy as possible by minimizing the steps required to cancel. To do so, one must simply log in at my.freedompop.com, select “Settings” > “Account Status” > “Cancel”. We provide this information in your confirmation email as well as on our website at support.freedompop.com.

Vurdert til 1 av 5 stjerner

Impossible to cancel

There is no way of cancelling the account - the instructions online are incorrect (there is no Cancel my account option) & the phone goes dead when you press 1 for customer service. Freedompop, you clearly read this, so cancel my account & refund me as you have given me no option to avoid charges short of stopping my credit card. You can see I haven't used your service for over a year

22. mars 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

Hi Neil, this doesn't sound right. Please reply to our private message so we can take a look and provide you with further assistance.

Vurdert til 1 av 5 stjerner

FreedomPop is a complete scam

FreedomPop is a complete scam.
Make sure and check Google reviews and check the Better Business Bureau.
It will save you a lot of horrible frustration and money.
It's a scam.
They responded to my review pretending to care about my customer service experience. They were rude and horrible for a full year.

18. mars 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

We're sorry to hear you feel this way and would like the opportunity to make things right. Please reply to our private message so we can help.

Vurdert til 1 av 5 stjerner

Want full refund from freedompop.

Been trying to contact freedompop UK regarding my refund but not getting proper reply from them seriously it's a worst service providers ever.

13. mars 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

Hi Prashant, sorry to hear you're having trouble. However, it looks like your review is not associated with an experience you had with our company.

Vurdert til 1 av 5 stjerner

Very shady contracts and policies

Very shady contracts and policies. Hard to cancel by phone. I was charged 40 dollars even tho I used it once. I want my money back. I cancelled it and I still got charged.

12. mars 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

Hi Joey, something doesn't sound right here since you would not be charged a renewal on an account that has been canceled. We make it easy to review your subscription details on your account or in your confirmation email which includes instructions on how to downgrade or cancel online. Please reply to our private message so we can take a look and assist you with any concerns.

Vurdert til 1 av 5 stjerner

Stay away from FreedomPop

I signed up for their SIM kit but I did not activate the SIM upon receiving it. Yet I got charged a $100 dollars. When I was chatting with their tech support person about this charge, I was told that the service starts the moment I sign up. It is so absurd. Please stay away from them.

Update 10th March, 2020:
I provided my email id and phone number in the private message as requested below. But till now no action has been taken. Please don't believe in FreedomPop. Better go for some other service.

3. mars 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

Hello Babu Rajendran, service does not begin immediately upon sign up. Rather, your service is preactivated upon shipment to ensure quick and easy access as soon as your SIM arrives. We apologize if this process came as an inconvenience and would like to make things right. Please reply to our private message so we can help.

Vurdert til 1 av 5 stjerner

Company cut me off after unauthorized charges

Ordered a trial SIM to try the service for my daughter. When I went to downgrade to the free plan as the trial was ending, the website would not allow you to downgrade unless you paid them $20 for "credit." I did so. Then when I tried to turn off the auto billing for overages, it forced me to pay $6.99 for a "service" to be able to turn off auto billing. Then 9 days later they billed my credit card again for $6.99 with the only description being "MONTHLY CHARGE." When I emailed and asked what that was, the only response I got was that it was for a service, but I didn't have any services selected. There was an option to escalate the issue to a company rep, which I did and then they cancelled my service and never responded.

The company is a scam, stay far away.

UPDATE: I exchanged 10+ emails with this company. The company continued to send me stock messages that came word for word from areas of their website, but none of what they sent actually addressed the issue of a monthly charge without description. They continued to say the service was stopped because I refuted the charge with my credit card company, even though I tried to refute the charge directly with them for multiple days with no response. Luckily, I was able to refute all of these charges successfully. I would highly advise not doing business with FreedomPop. They will randomly charge your credit card. When you catch the illegitimate charges and question them, they will ignore you until you are forced to refute the charges with your credit card company, at which point they will cut off any service you have left. I don't know what else to call this but a scam.

3. mars 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

Hi James, something doesn't sound right here. Please reply to our private message so we can take a look and assist you. Any charges that were incurred in error will certainly be refunded.

Vurdert til 4 av 5 stjerner

It's affordable

It's affordable, good for people who don't consume too much data, but the only cons are that I can not call or text without data

27. februar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

Hi Samah, thanks for your review! Though a data connection is required to talk/text, there are a few things you can do to ensure you are not left without service! A few of these include connecting to WiFi whenever available, adding account credit in case of an emergency or upgrade your plan that better suits your needs.

Vurdert til 4 av 5 stjerner

Decent Service

FreedomPop seems to provide adequate to good phone and data service at a reasonable price, but I wish calls were direct cell calls, not routed over the Internet. Messaging is also slower to start than with other carriers.

27. februar 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Freedompop has been real good to me

Freedompop has been real good to me. I have used it for 2 years and this inexpensive service has been all that I need and im5satisfied with their service.

27. februar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

Hi Danny, thank you for being a customer for 2+ years! You've really been around to see us grow and that means a lot to us.

Vurdert til 5 av 5 stjerner

4G working as advertised.

So far has been smooth. There was 1 time when my account all in sudden does not work and I was at the airport urgently needed data connection. I could only write to customer service and got the issue resolved the next day. It's not a reliable service but for my usage it's good enough. If i use my mobile more frequently, I will switch to t-mobile or AT&T.

27. februar 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Wish I could give negative five stars.

Wish I could give negative five stars.
This company is classic bait and charge. They advertise "free" service of 200 min, 500text and 200mb data per month. However, to start they charge you 0.99 to activate, and take your credit card. Then they will charge you for $20 as automatic top up even before you know that you crossed 200mb data.
To disable this non sense, you pay 6.99 per month.
Classic bait and charge fraud.
Stay away.

Edit 3/5/2020
Auto top up is fraud. Stay away.

26. februar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

We're sorry to hear you're having trouble with our service, rks-dr. Customers on our free plan may benefit from pre-emptively adding your desired amount of account credit to ensure overages aren't billed if you accidentally surpass your plan's allotment, or disabling our Auto Top-Up feature altogether. To avoid either of the above, you can also monitor your usage to ensure you do not surpass your free allotment or upgrade to a plan that better suits your usage needs.

Vurdert til 5 av 5 stjerner

FreedomPop Rocks

So far it has been great. I use this for my kid to play Pokémon Go. My primary phone is ATT and honestly, this is the same service. Never have a drop in quality or coverage area. I have recommended a ton of people to freedompop! Love the service!

26. februar 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Freedompop ripped me off

Freedompop charged me $106 for no reason (I didn't go over the usage limit). I have paid them the $20. Trying to reach them with no luck. So, I called my credit card to dispute to try to get them to call me. Instead, they just turn off my service !! What a SCAM !!!
After seeing Freedompop reply on Feb. 25...
I contacted freedompop & they just told me my account will not be turn back on once disputed is filed with credit card company.
Eventhough, I was charged $106.36 for no reason.
Also, the billing feature & account for private message is no longer existed when they cancel my account.
It's all a SCAM !!!

21. februar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

Hello Steven, we apologize if there's been any discrepancy with your account. You can review your charges at any time by logging into your account on my.freedompop.com and opening the "Billing" tab. If there's been a billing error on our behalf, we'll be sure to make things right. Please reply to our private message so we can help.

Vurdert til 1 av 5 stjerner

Do not waste your time with this…

Do not waste your time with this offshore company. You will be miserable. They have the worst customer service in all of cellular history. They only take sales calls if you are buying a plan, if you need tech support, it's only online through community forums. Truly horrible. You have been warned. Also, check out all of the other reviews on how charge people. Class-action Lawsuit coming.

18. februar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

We're sorry to hear you feel this way, Tikki. Customers on our free tier of service can access various forms of online support including our community forums, the self-help knowledge base at support.freedompop.com and agent support through Twitter.com/freedompop. If you would like tech support via email, you can add our Premium Support VAS at any time. This support structure allows us to continue offering free service to customers in need, while still providing the option for premium support at a nominal cost. Please reply to our private message so we can get a better understanding of your immediate concern and provide you with a resolution.

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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