FreedomPop Anmeldelser 

1 734
•
TrustScore 3 av 5

3,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

FreedomPop is literally run by thieves. Their automatic payment system started overbilling customers 3-4 times per month a couple of years ago. If you saw it & stopped it they did, but they NE... Vis mer

Vurdert til 3 av 5 stjerner

Never had any issues with the service. Worked where it's supposed to but with their new premium service and the old service impossible to get without an ancient SIM card their unlimited plans do NOT w... Vis mer

Vurdert til 5 av 5 stjerner

Reliable service. The only thing that could improve is to allow renewing monthly a few days before the renewal date. This way there won't be a lapse in service in case there is an emergency when away... Vis mer

Vurdert til 5 av 5 stjerner

I have been a customer since 2017 and use Freedompop as my main plan. I initially chose them because of the lower prices compared to other major plans, but have been satisfied with the service since.... Vis mer

Informasjon om virksomheten


Kontaktopplysninger

3,2

Middels

TrustScore 3 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,2

Alle anmeldelser

(1 734)

5 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

nightmare,i was so stupid to use its…

nightmare,i was so stupid to use its service,first i thought they are honest,and transfer my service and number from h2o to their basic plan,200min+200mb,like what you said it is free,no fee,when i sign up,it was not showing me there is any fee,but later,my credit card show me there is $20.00 fee,and no way to contacted their service,called my credit card to withdraw fee,and they disconnect my account AND KEEP MY PHONE NUMBER WHICH I BROUGHT FROM H2O(PAID)

17. februar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

Hello J, we're sorry to hear you're having trouble! Although we certainly offer free service, there are paid plans and add-ons available to you. If you're unsure about any charges, you can review your subscriptions and payments at any time by logging into your account at my.freedompop.com, you can also visit support.freedompop.com for help. In any case, we want to ensure your concerns are addressed, so we've sent a private message to follow up with you. Please check your inbox and get back to us so we can help.

Vurdert til 1 av 5 stjerner

Do not use this service

Do not use this service. My account has been deactivated for YEARS.. and they still try to charge me. Everytime we see a charge from them I have to fight to get my money back, and it never seems to get out back on my account. I have written the better business bureau, and my next step is a lawyer...

15. februar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

Hi Roy, it sounds like there may be some confusion here regarding your account's status. If you are incurring charges, this means your account status is active. Please reply to our private message so we can go over your charges and address any concerns.

Vurdert til 4 av 5 stjerner

I enjoy it

I enjoy it. But I do wish the free tier had a little bit more data. Maybe 500mb....But it's still pretty great for the value. If you consume a lot of data, this may not be the network for you.

12. februar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

Hi Jarett, thanks for taking a moment to leave your review, we appreciate the honest feedback! Keep an eye out for occasional promotions offering free data bonuses and be sure to connect to WiFi whenever available so that you can extend your plan's free data allotment. Thanks again!

Vurdert til 1 av 5 stjerner

Freedompop bad company

This company still your many. No acces to costumer service. I contact them 3 times, they promised me to call back. Nothing. The still take money from my account. I decide to close my current bank account, and open another one, because nobody helped me.

7. februar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

We apologize if you're having an unsatisfactory experience so far and want to make things right. Please reply to our private message so we can follow-up with you.

Vurdert til 5 av 5 stjerner

Great Option

The cost and practicality of the Freedom Pop SIM card was the reason we purchased it and have already refilled it. Works great, and is plenty of data for the camera's functionality. This is the most cost effective way to power devices that only need the data option.

3. februar 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Scam! Beware

BEWARE! IF YOU BUY INTO THEIR SCAM, WATCH YOUR CREDIT CARD BILLING FOREVER. I purchased a “prepaid” plan at Target (1Gb data/month, unlimited talk & text) in November 2018. Upon activation, I accepted a free 30-day upgrade trial with the assurance I would be able to cancel the free upgrade and return to my plan without penalty. Before the free upgrade trial was up, I tried to cancel the upgrade, but there was no option to go back to my prepaid plan in their drop down menu (only the free plan with less service than I paid for). Since you cannot talk to a real person after signing up without paying extra, I submitted an online request to cancel the upgrade trial and return to my prepaid plan. I got this response: “By now you have assigned the plan $0.00 due every 6 months and you also have active the subscription FreedomPop Phone Premier Semi-Annual for $ 26.94 monthly, plus taxes: $ 3.21. Due to our policy once the renewal charge was applied to your account we won't be able to process the refund.”

My credit card was charged for the upgraded service. I submitted multiple complaints asking for a refund. Nothing. I complained to the BBB. They didn’t help. I finally called my credit card company and had them reverse the charges and block FP from trying to make those charges again. FreedomPop then INACTIVATED MY ACCOUNT because going to the credit card company “violates their terms of service”. FP refused to refund my prepaid amount or fulfill their 1-year service obligation I had already paid for through Target. No phone service. Money lost. Lesson learned.

NOW OVER A YEAR LATER (1/31/20) THEY CHARGED MY CREDIT CARD $53.10 !!!

31. januar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

Hi Sylvia, we apologize for any difficulties experienced so far, we do our best to ensure account management and cancellation is as easy as possible through your account. Resources are readily available at support.freedompop.com if you're having trouble at any time. We would like to investigate your concern and correct any discrepancies that may have occurred. Please reply to our private message so we can take a look.

Vurdert til 5 av 5 stjerner

We only use it for emergencies

We only use it for emergencies, and the free service is perfect. I'm not techy but your support team helped me correct my mistakes. It may seem to good to be true, but try it you will like it.

31. januar 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

You cannot make phone calls unless you…

You cannot make phone calls unless you download their app on your phone. The app is so buggy, the calls drop often! I was just trying to save some money and this headache was totally not worth saving a few bucks. They have absolutely no customer service you can call! its all through email which takes 3-5 days to reply. Tried to port out, holy moly! More headaches!

30. januar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

Hello Rakib, we're sorry to hear you had trouble with our service, we recommend you always have the latest version of our app for an optimal experience. We try to make it as easy as possible to resolve any issues through our support pages at support.freedompop.com, via email, or social media. If you were unable to do so, please reply to our private message so we can take a look.

Vurdert til 4 av 5 stjerner

So far it seems to be going well

So far it seems to be going well. Though one day I used 92% of my data without even knowing I was. That was alarming!

That hasn’t happened since and we are enjoying the service.

Getting a hold of a person can be challenging. but we haven’t needed someone since we got up and running.

30. januar 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I have found i have data coverage most…

I have found i have data coverage most every where i go. I have had trouble with the talk. I am unable to make calls frequently. I have to sync data for it to work, Sometimes i have to restart my phone.

29. januar 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Arrogant and rude customer services…

Arrogant and rude customer services from the UK team. Emails from wmyers @ freedompop.co.uk are a real bad example of how not to conduct yourself in business.

Do yourself a favour in the UK and go GiffGaff.

23. januar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

Hello Mark, we're very sorry to hear you feel this way and would like to investigate this incident. Please reply to our private message so we can get your experience on the right track.

Vurdert til 5 av 5 stjerner

Great Service

Great Service! reasonable pricing and great features all around. So far so good! Hope to experience continued great service under the new ownership.

16. januar 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Easy to set up and pricing is good

Account was easy to setup and the cellular service is very good so far. The pricing for the FreedomPop product is reasonable. Overall I am having a positive experience with the FreedomPop service.

15. januar 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

FREE is NOT FREE!!!

FREE is NOT FREE!!!
You will be charged $20 a month top off fee and they want to charge you $6.95 a month not to be charged the $20 top off fee. There is no way to just cancel or turn off the auto top off unless you pay the $6.95

WHAT A SCAM!!

15. januar 2020
Anmeldelse skrevet uten oppfordring
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Svar fra FreedomPop

Hi ML, if you do not wish to add our Overage Protection service, we do require a minimum account credit to be available for accounts on our free plan to cover any usage beyond your plan and avoid unexpected charges on your end. However, this is a one-time charge only and will allow you to be on a free plan without the need for our Overage Protection service. Please reply to our private message or visit support.freedompop.com if you have any additional questions on how this works.

Vurdert til 5 av 5 stjerner

Good service

I have no problems using FreedomPop and the data is fast can also stream. Call quality is good and texting with pictures works good.

14. januar 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Perfect first cell phone

FreedomPop is a great service for introducing kids to their first cell phones. You can start with a free or inexpensive plan, then ramp us as budget or need allows. It requires a bit of perseverence, the app takes some getting used to

14. januar 2020
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv