Had Jack and Kyle Attend today on behalf of Lila connect internet, to install my fibre broadband. Both lads were very professional, courteous and polite. Got the fibre installed exactly where I asked... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had an account with freedom fibre Talk Talk. On Friday 29th June freedom fibre closed my account but continued to take payment. It took Talk talk another 3 days to shut the account! After spending... Vis mer
Very happy indeed with the installation work carried out by Harry this morning. He ticked a lot of boxes: prompt, friendly, informative, safe, thorough and tidy. Harry also showed some real initiativ... Vis mer
The actual internet service is outstanding. Customer service is an entirely different story. In January I thought I signed up for autopay but had input a wrong number. I received no communication the... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
As a UK fibre network provider, we believe that high-speed broadband should be available for everyone. Our vision is to take fibre off the beaten track, providing fast, reliable connectivity with the best possible customer experience. So, we’re connecting homes and businesses in the cities and in the sticks – creating an affordable, optical fibre network which will last for generations.
Kontaktopplysninger
NorthBank House, Siemens Road, M44 5AH, Irlam, MANCHESTER, Storbritannia
- 01612224040
- careline@freedomfibre.com
- freedomfibre.com
4,2
Bra
44 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 25 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Rude Cold Caller, swore at me
Despite having a sign on my door saying no cold callers one of your staff called. I pointed out the sign saying no cold callers he stated that he was a survey engineer, not a cold caller. I said goodbye and closed the door on him and he swore at me.
17. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Freedom Fibre Ltd
Hi Peter,
Thank you for bringing this to our attention. We’re very sorry to hear about this experience, as it does not reflect the standards of professionalism we expect from our team. We take feedback like this seriously and will be investigating the matter internally to ensure it is addressed and does not happen again.
Freedom Fibre
terrible company lmao
11. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra Freedom Fibre Ltd
Hi Katie,
We’re sorry to hear this and would be happy to address any specific concerns if you wish to get in touch with us.
Freedom Fibre
Avoid. No customer service outside 9-5 and all weekend
Have these guys as my provider through Talktalk. I was given the option of these guys or Openreach as the fibre installer. Chose the local guys in my support for local business. Mistake. I have an Issue with no connection and for some reason Talk talk can only run tests on Openreach, you have to contact Freedom fibre directly to run tests. They are only open 9-5 Monday to Friday so good luck when your service goes down outside these hours. If given the option on which fibre provider you want to your home avoid these guys at all costs, unless you want to explain to the kids why there is no Internet all weekend. Have asked Talktalk to move me over to Openreach, if this is not possible will be cancelling my contract and find another provider that does not use Freedom Fibre. Seriously? Internet service provider that only works 9-5 Monday to Friday, absolute joke. I'm not laughing though.
Edit: Monday 9am spoke to Mohammad who was very helpful. moved my router from the fibre line to my old copper line to check if router issue. luckily I still had the cable required to do this and the copper connection. Internet back on while waiting for the fibre problem to be diagnosed. So if you have a similar problem during the 75% of the week you can not get hold of these guys this may get you back online until you can speak to someone.
16. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Freedom Fibre Ltd
Hi Sarah
Thank you for your feedback. We’re sorry for the disruption caused and appreciate you highlighting this. We’re pleased our team was able to help restore your connection while the issue was investigated.
Freedom Fibre
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.