food.bolt.eu Anmeldelser 

You order, wait 1 hour, stay with support 30 min. Then get cancelled your order

Terrible service from bolt food. Never again

No Food delivery (which does happen sooner or later) But no way of getting a Reimbursement from Bolt, and no way of reciving any customer suppport other than a chatbot.
Foodora provides better service.

They put the blame on customers for their errors. Poor customer service in Bolt Food Slovakia. Agent Steve was unprofessional. Resolution wasn’t convincing.

The order was not delivered but according to BoltFood it was (6 km away from delivery address).
Do not use it.

This service is a scam. They declared the order as delivered but the food didn't even arrive. After contacting the help center, they said that the food was left at my address since they tried to contact me (!!!) and I didn't respond, which is totally false. This is below zero.

Απαραδεκτοι,να μην έχει ένα υπεύθυνο να μιλήσει με πελάτη τους
Να περιμένουν μέσω chat να πεις το πρόβλημα σου και να μην σου δινούν ευκαιρία να τους μιλήσεις και να τους εξηγησεις το πρόβλημα σου.

Because the food was spoiled during transportation, I was approved for a refund to my card. I waited for more than 14 days and did not receive the money. I contacted the bank, they asked for proof of the refund to confirm the existence of this transaction. Bolt support either responds to my request for this document inappropriately or ignores it at all. This is the attitude to customers. I strongly do not recommend dealing with Bolt Food/

Below 0 is the right number. What chepeskates! All the comments from people here are true. They dont take responsibility for damaged orders and trying to get away as cheap as possible. Just terminated my account.

Money was charged but not delibered no customer service

Don't order from us here. If there is a mistake in the order, they don't help in any way. I ordered 37 euros. Food was missing from my order. I complained but they didn't help.

everything it is done wrong.. the customer service, delivery, bad quality of food when it is late, but terrible customer service no help, no explination, no emphaty, no service actualy!!!

Not Delivered: said didn't find the address (all the others do), then support accused me of not being home, Bolt Food is a partner for Fraudsters stay away.

I suggest not to order through this app. A few days ago I waited over 2 hours for my food, although I have Premium account. The food was soaked and cold when it arrived. Today, one of the items was missing from the order which means one person was just left without the food. I immediately contacted support and 4 (!!!) hours later received the answer to review the restaurant. No solution. What’s the point of this app?! Deleted it and never using again.

This is insane, I told Bolt support before the order arrived that the burger and fries waited in the restaurant for 30 min, when the driver finally picked them up. And when my food arrived it was cold and soaked and bolt food told me that their policy doesn’t allow them to compansate me. I even wrote them before to tell that this is not okay. How can the policy be that the food can wait, 30 min before sending it out. It is logical that it will be cold and soaked

Very disappointed ☹️

Worst food delivery app by far, the way their system is build is a joke. Courier will always pick up another order before delivering yours, and will still deliver this before delivering you, even if your place is on courier’s road.

Many times when ordering through Bolt food app the driver either completely forgot about my order and just went home after his shift or they are taking items out of my order for themselves. When contacting support they are one sided and really do not try to solve any issues and just try to get rid of you asap. Bolt food in Slovakia is getting worse and worse. At this point it's better to use Wolt or just pick up the order in person.

Terrible service, food was ready by restaurant for 2 hours to make myself issue why its not picked up..shop asked to give me refund and Bolt declined. Food came cold and you can only speak with online bots for support. When asked a driver..he said..we pay for our petrol, for our residence, for our rent of bike to get 1 eur per delivery. So I must be overcharged to pay for bolt human trafficking and abuse..and to pay double the cost of the food and in the end to get it delivered cold? F . No

Bolt food arrived cold. Support attidute is horrible, no respect to customers, all answers like chatgpt no humanity found. Food arrived cold, contacted stright away and give the opportunity to collect cold food and bring hot food, but not interested. No compensation, they just using own terms and conditions to keep theirs backs.
No help from app support, no help from email support. Much easier just to avoid this company and use Wolt.