Mr D Food Anmeldelser 

The pictures on the menu items does not resemble the actual food. They allow these ghost kitchens to sell subpar food. The quality is abysmal and a civil case is not far faraway.

you guys cancelled my order while i was waiting for ya

I used a WiCode voucher on Mr D on 26 July 2026.

The checkout screen showed that the voucher had been applied and that only the R20 tip would be charged to my card.

After I pressed pay, Mr D charged the full R234 to my card.

The problem was not that I forgot to enter the WiCode.

The problem was that Mr D’s checkout displayed the discount and then ignored it during payment.

The payment flow was already malfunctioning before the charge.

A card nickname was labelled optional, yet the card could not be added without one.

The system only displayed generic errors instead of identifying the problem.

The WiCode process also repeatedly failed when I tried to pay the tip separately.

I sent support a precise explanation of what happened.

They replied that no WiCode had been applied and suggested that I use it on a future order.

That completely missed the point.

I did not want to spend R234 on my card.

Their system showed that I would pay only R20 and then charged me the full amount.

After I explained this again, support refused compensation because the order had been delivered.

They then told me to check the payment summary before paying.

I had checked it.

The payment summary showed the WiCode discount.

The support representatives either did not read the complaint properly or did not understand it.

Their responses were repetitive, inaccurate and useless.

Mr D accepted no responsibility for a checkout system that displayed one charge and processed another.

I received no refund, no proper investigation and no satisfactory resolution.

This is one of the worst customer-service experiences I have had.

I will never trust Mr D with another payment.

I am a frequent Mr D Delivery user, but I had an incredibly disappointing experience with my order from Pick n Pay yesterday. The delivery driver was extremely rude and unprofessional. When I greeted him, he ignored me completely and didn't offer a single word in return. Instead of handing over the delivery, he simply dropped my groceries on the ground in front of my door and walked away. This is the first time I have encountered such a poor attitude and lack of basic courtesy. I expect much better service than this.

I placed an order usual, paid for the order, but it was late. I tried calling only to be told I am being transferred to another department, and they dropped the call, their WhatsApp is not working. They reached out again and offered that I cancel the order or they will escalate it , I was put on hold and then they dropped the call AGAIN! This is very frustrating DFD322828010

Appalling service delivery. They will have you wait for more than 2 hours for the arrival of your order of which you still receive no delivery.

This has happened on a number of occasions, its becoming a standard.

Your service is really BAD!!! EVERYTIME I ORDER FROM YOU MY ORDER IS LATE AND DELIVERED LATER THAN THE ETA!!!! REALLY BAD SERVICE

Money taken from my credit card as well as the cash. Mr d food credited my app account.

I ordered food last night just before 8pm, 9pm Still waiting I called in was told driver was on their way to collect my order 9:30 still waiting called again. Lady said she would call me back which she did only to tell me the Driver had eaten my food. This is beyond shocking and although I was credited it is horrific that you would have people working for you who eat clients paid for food.

I have been waiting for over two hours for my order and it still says the store is on it on the app. At this point it would have been better if I went to the shops myself and get the goods. But I can't because If I cancel the order I will get the money back into my acooubt after days.

I will never use MrD again! They always bring expired or wrong food. Very shit service in their support line

I have ordered 2 times this week and I must say it, I'm very impressed with the service I got. Both the people who brought my food where clean, professional, friendly with good manners and approach and even the cars were clean. I delayed a bit coming out, they were still professional and polite and I got my order in time and it was still warm, my drink was still cold. Keep up the good service Mr D 🤏🏽🤏🏽🤏🏽💯🖐🏽🙌🏽

Shocking service or should i say no service

I used to use them myself for years when I lived in SA up to 2020. Now I use them a couple times a month to have food delivered to friends in South Africa from the USA. I lived in SA for 9 years and times are tough everywhere. Mr. D allows me to easily help my friends there with a meal and even groceries from PnP. Always reliable and tracking is great. Any issues or hiccups are ALWAYS handled with customer service. Usually with a nice credit or voucher. For me they are more than a delivery service. They are a service to help SA friends who are struggling to make ends meet from far away!

Good day
My review is purely based on association, today.
The fact that MrD is associated with Takealot, is enough for me to put this review down.

I shouldn't be waiting for my refund, when Takealot is at fault for not delivering on their commitment. Funds should reflect immediately into my account, so that I can make purchases somewhere else. This is unacceptable, I'll be sure to to let Mr D also know why I'm canceling them as well, because I can't be associated with anyone that does business with unethical Takealot, that can't even honor their commitment, instead penalize their clients for their inability to not deliver! Ontop of it, you join their loyal program, so that you pay less, not being aware that the agony, suffering and frustration of not receiving your delivery on time, will cost you your sanity, time and eventually more money, especially knowing that they can decide at any moment to extend your delivery time to 3 weeks to a month, that's what they did to me and unlike Amazon that compensate you, when it's their mistake, these unscrupulous, crooked company just cancels your order and tells you to wait 3-5 business days for your refund to reflect, forgetting the inconvenience they've caused you, in my case, I had to buy alternatives to feed my dogs and alternative creams for my kids, extra money's that I don't have.....

Unacceptable!

If a lot of us stand-up against companies like this, we can force them to treat consumers right or lose the very greed that they glutton after, money!

Mr D is the most useless delivery service. They make the restaurants look bad. Delivery takes over an hour but the restaurant was done 20mins after order. Useless service. Will never use them again.

A well deserved 0/10.

Absolutely pathetic service.

I ordered from Nandos, and my food never arrived. The Mr D customer service agent promised to check and call back to confirm the status of delivery and never did. On my second call (and after in inordinate time spent on hold) I was informed that the order was cancelled as they could not locate the driver! And it was too late in the evening to order elsewhere. You shouldn't be in the service industry Mr D. Perhaps a name change to Mr. Non Delivery is appropriate!

So disappointed, ordered food from KFC Brixton and order never came through, no refund yet...they keep saying they will escalate the matter, just kept saying order recieved for hours

They were really late and my food was Cold