food.bolt.eu Anmeldelser 

Have been using for years. Orders always messed up by drivers and most of the time the drinks have spilled over the food. Always left a comment but never ever complained. Today received an order that was soaked from top to bottom where only maybe 1/4th of the massive drink was still left in the cup. Rest was all over my food. Delivery guy gave 0 f*cks. Bolt customer support had me send the same images multiple times and answer the same questions which i had already answered before. Asked to “provide more clear images” to show the damaged products aka the wetness. What?? My whole floor was already soaked from just retrieving the order from the delivery man. Then they ghosted me. After trying to get in touch because the only reason i ordered was because i knew i was gonna be in a hurry later, they coldly returned 5 euros from a 15 euro order. Deleted the app for good. Done with these scammers.

I had an awful experience with Bolt. I was charged around €14 for cigarettes I never ordered and never received, on top of a normal €5 ride. I contacted customer support multiple times to explain the situation and request a refund, but they completely ignored me.

Not only was I charged for something I didn’t receive, but their support team refused to help or even respond properly. It’s extremely disappointing and unacceptable. As a customer, I feel scammed and disrespected.

I’ve now had to contact my bank to dispute the charge, since Bolt refuses to do the right thing. I would strongly advise others to be very careful using this service, especially if you’re ordering anything beyond a regular ride.

Scammed me. Delivered no food and still charged me delivery fee! Now they won't engage at all. Avoid this company like the plague.

Horrible drivers, horrible customer service, 0/5

The driver never showed up with my food, and their customer service just closed my ticket after ignoring me for half a day.

Horrible experience with Bolt Food. Ordered sushi (order #1ELLW) at 20:42, estimated delivery was already close to 2 hours, but in reality it arrived at 23:43 — over 3 hours later. By then it was completely pointless, I had already gone to bed, and the food was thrown away. Paid around €50 for absolutely nothing. Customer support only offered a tiny discount on the next order, refusing a proper refund.
Also, the restaurant should have cancelled the order themselves if they saw they wouldn’t be able to prepare and hand it over on time. Terrible service and total lack of responsibility from both sides. Never using again.

Ļoti slikta pieredze ar Bolt Food. Pasūtīju suši (pasūtījums #1ELLW) plkst. 20:42, jau sākotnējais piegādes laiks bija gandrīz 2 stundas, taču patiesībā to atveda tikai 23:43 — vairāk nekā 3 stundas vēlāk. Līdz tam laikam tas jau bija pilnīgi bezjēdzīgi, jo biju devies gulēt, un ēdiens tika izmests. Samaksāju ap 50 €, bet pretī nesaņēmu neko. Klientu atbalsts piedāvāja tikai nelielu atlaidi nākamajam pirkumam, atteicoties atgriezt naudu.
Tāpat arī pašam restorānam vajadzēja atcelt šo pasūtījumu, ja viņi redzēja, ka nespēs to sagatavot un nodot laikā. Šausmīgs serviss un pilnīga atbildības trūkums no abām pusēm. Nekad vairs neizmantošu.

Scam! We have lost money and no food as some pakistani does not want to find a building door and was just standing outside somewhere in another street than the address, and didn’t bother event to go around. They can’t even talk properly english, and such people just destroy any trust. Never ever again, and nobody cares about your issue. Bolt just blocks you. Nice job Bolt food, l hope everybody will start to ignore you

They stole my order. I paid they retrieve, he didn't deliver and bolt wont refund because for them it was delivered.

Fraud company. Worst customer support. No emphathy towards customers and they behave offensively woth customers even when its their fault. I would advice not to use this scam company

Delivery never arrived. Driver never called. Never called intercom. And after spending £10,000 on this app I’m being called a liar by their support (Oliver obviously not his name) and the blame is on myself despite their drivers inability to read the number 65.

It took the driver 25 min to deliver my pizza after it has picked up at the pizzaria even though the distance is 1 km, therefore the pizza was cold. Custom support said it's within there tems and conditions.

Just horrible! Bolt has to be a joke. The restaurant I ordered from is a 5 min walk away, but yet the courier was 15 min late. He refused to deliver my food to the door and made me walk down from the 4th floor because he was "here", ended up waiting 5 min outside and nothing, so I went back to the apartment. After additional 5 min he made me walk down again, and was waiting at the wrong appartment. I contacted customer support which connected me with a useless AI that wouldn't even do anything but reply with the exact same message. When I finally got connected to a human support agent, they told me to wait for them to review the issue and closed the chat. STAY AWAY FROM BOLT, AND RATHER GO WITH WOLT!!!! (not a promotion, just facts)

Constantly spams me with discounts being unavailable where I live (within Greater Lisbon (!)).

Order from Starbucks Cais do Sorde in Lisbon was not delivered.

I ordered a pizza delivered on the floor of the elevator. The floor was so dirty because many flies died in the lobby.
The carrier did not even ask for my permission to do so.
I contacted bolt to explain. They said that since the carrier is answering I instructed him to do so there is nothing they can do.
I had to open 3 différent chats to get an answer.
And they are implying I am lying because the carrier is telling so.
Is this how customers are supposed to be treated? I paid 20€ for a service and I won't be able to eat.
They should take responsibility of acts of people that are working with and at least deliver me again my order. Not hide themself behind the saying of the person who is at fault and implying I am lying.
At the end I am the one who paid and cannot eat.....
So disapointed!
I uninstalled the app and for driver also. I dont trust them

Food was ready fast but unfortunately the delivery person wasn't picking up our food. It was waiting for him one hour. We had to cancel.

My food was 5 hours delayed and never got delivered. Customer service are saying it's my fault because we went to sleep at 01:00 and they refuse to reimburse. This is a joke and a scam.

I have always used Bolt Food. But recently, from my orders, I have realized that it is now very dominated by very low quality places/restaurants/ghost kitchens, and they no longer respect and fulfill the right to reimburse their customers for missing items in the orders, food that arrives cold and/or that gets too delayed in the delivery. Their "customer support service" is truly disrespectfull, they dont care about your issue even if you send pictures to prove your claims, they denied any support and automatically try to close the chat so they dont have to deal with you and they try to make you feel like you have no other choice but accept that what you have order doesnt match with what you received and that they have no responsability in that matter. Very low quality, very unprofessional... Its just an awfull experience in general. I would rather stay just with UberEats thank You.

Horrible experience with the eletric bikes. Dont recommend at all.

highly disappointing experience with my recent food delivery order, which was scheduled to arrive at a specific time.

Unfortunately, the delivery was not only delayed by over 30 minutes, but the courier also failed to deliver the order entirely. As a result, I was left without the meal I paid for and without any resolution from your team.

The worst delivery app.

We ordered, they gave us a delivery time, food was ready and were looking for a courier. We called the restaurant they said they were waiting for the courier and then 5 minutes later bolt cancelled the order because they couldn't deliver at our house. Why was the restaurant including it in our address search if they cannot deliver? This never happens woth wolt. I am deleting the app