food.bolt.eu Anmeldelser 

my order was accepted and cancelled an hour later, no compensation no nothing jsut fuc you from their support

"Bolt’s customer service is non-existent. They refuse to take accountability for their mistakes and stopped responding to my direct questions. It is clear they do not care about customer retention or solving actual problems. If you are looking for a service that respects its users, look elsewhere. Zero support."

This company is a joke and does not care about it's client. We ordered in Prague from a pizza hut location. The restaurant accepted the order and said delivery would be 30-40 minutes. Fine.

This time lapsed and it came up that the courier had left with the order. The tracker did not move for about 5 minutes so I text the driver saying the tracker is not moving so please call when near and I'll head out to the street to meet him. The driver clearly text that he had the order and would call and he's aware of tech issues for tracking.

From collecting the food it was meant to be delivered in 15 mins so 30 min later I tried contacting the driver, no response, so I reached out to bolt customer service and got a bot!!!! After trying various complaints i finally got through to an agent who said they would look into things for us (at this stage 1hr45 mins past ordering time and not 11.30pm with food for an 11&14 year old included).

She came back with no apology, just that the courier was unable to collect the food as the restaurant had closed for the evening and as such they world revert payment, but this could take 14 days to go back into the account. No apologies no explanation, no compensation.

I said so what's going to happen to the driver who lied and and restaurant who accepted an order knowing they were not going to deliver. They accepted an order to take money and know they were not going to deliver. I was told it was an infuriating event but noone had done anything wrong so that's an end to it, and their best solution was for us to spend more money on their app......

I said that I'd no one has done anything wrong how can they say that. I have in black and white the courier stating he has the order and is on the was, the restaurant accepted the order even though they were supposedly closing very soon, why? Customer service simply DID NOT CARE.

We did not order again but instead ordered a different way. I now have to see if the rebate hits my bank and now the order is cancelled you cannot contact them in regards the claim any longer. Scammers at every level in this company.

If I could give 0 or even - I would, utter trash and disappointment waited 2hours 30mins and my food is still not here support is nowhere to be found, and my money still missing and my food still missing, RUN at all costs!!!! Either fix or close this company total trash.
If you are a restaurant owner who cares about his brand, never cooperate with them

order took over an hour to deliver instead of 15mins as promised, food was freezing cold and unedible and support didn't do anything about even and ignored my messages

Bolt Food !!! Péssimo serviço,!!! após problema com comida estragada pela bebida entornada as queixas não serviram para nada. NÃO devolveram pagamento DEMORAM HORAS a responder e quando vem são respostas AUTOMÁTICAS

Order some ferrero of 50€ value and received an order in 12€ value and support is automatic and doesn’t fix anything, such a scam and useless app!

Ordered food and never got delivered. Received an automated message saying your food has been delivered.
Such a joke! Customer service team hardly responds and they’re ignoring the chat messages.
Such a disastrous experience.

Un pedazo de timo, no paraba de cambiar repartidor y al final no nos llegó NADA. Pedimos una pizza y no llegó. Intentamos contactar con la empresa pero no hay posibilidad. Son unos estafadores de mucho cuidado!!!!!

Got 2 burgers instead of three.
Support is non existent. After three hours offered refund for missing option but in a minutes somehow it became not valid :)
No response from support to my questions after that. So left with minus 6.2 euros and hungry :)
Morely likely immigrant courier has lost that missing burger in his dirty bag. :)
Avoid at all costs if possible

We waited for hours with no courier found, the support is horrible. Nothing else to say, F this company!

All the 1 star reviews are true! STAY AWAY! Company values are visible when mistakes happen. They resolution is non existent, they don't value clients, only care for profit. Bunch of scammers! Never use their service!!!

This is a disaster. They dont' take any responsibility for anything at all. Never ever. Not when delivery takes 98 minutes instead of the promised 14 minutes, not for when the food is messed up because of how it's been carried. Nothing. Their customer service simply sends you the same template about how they're sorry and there will be no refund.

They provided a promotion of -50% from selected restaurants, when I tried to order I couldn't, the promotion was gone and the products reverted to their original price. When I got in touch with the Support they replied that the system detected "suspicious activity" and that's why the promotion was removed, and of course they were reluctant to provide any further clarification.

That's a joke! Moreover I'm wonder how "suspicious" your activity could be in a food app??

Terrible experience. My order was never delivered, and when I contacted customer support, they simply didn’t care. No real help, no proper explanation, and no sense of responsibility.

If a delivery service can’t deliver food and then ignores the customer when something goes wrong, that says everything about the company. Completely unreliable and unprofessional. I will not use Bolt Food again and I don’t recommend it to anyone

I placed an order with an estimated delivery time of 30-40 minutes, but it arrived two hours later. While I understand occasional 10-15 minute delays due to high order volume or traffic, this situation was unacceptable.
After 45 minutes, we checked the app and noticed the courier was stationary at the restaurant and hadn’t picked up our food. We contacted customer service immediately to request either a refund, cancellation, or a new order from a different courier. Despite the clear tracking evidence showing no progress, customer service refused all three options and provided no meaningful assistance.
Being directed to an unhelpful chatbot with no access to a real person made the situation even more frustrating. We paid 168 RON for this delivery and received no compensation, refund offer, or even an apology for the failure.
A two-hour delay with a non-moving courier is unreasonable, especially when customer service is unable or unwilling to help during an active delivery crisis. Until Bolt demonstrates that they value their customers and can provide reliable service and support when problems arise, I won’t be using this app again.

BOLT FOOD in SLOVAKIA - BRATISLAVA leave it. The worst services about delivery time and also the price. Leaving you and I am also advising to my friends. BYE

Worst delivery service in Prague, they don't even want to refund when they messed-up the order

They never delivered my order (I paid 25 euro for that) in cluj Napoca and they said it’s my fault because I wasn’t at home when I actually was at home!

Din greșeală am adăugat în trafic fiind, am uitat să actualizez adresa. Am plasat o comandă de 230 lei care a fost livrată, nu știu unde… pe șosea probabil… Ideea este că nu am avut cu cine să vorbesc. Lucrătorul nu vorbea nici engleză, nici română. Iar suport există la Bolt Food doar sub formă de AI… am rămas și fără mâncare și fără bani… nu recomand această aplicație! Ba chiar vă avertizez să fiți foarte atenți unde comandați pentru că pățiți la fel!