food.bolt.eu Anmeldelser 

Some of the couriers are rude and argue with the customers for no significant reason. They expect the customers to wait for them in advance.
Some of the restaurants actually don't work for some of the city areas but in the app orders can be placed. After payment of the order the restaurant workers phone the client to inform that the restaurant does not offer delivery to the area of the customer and they cancel the order so the customer have to wait for return of the paid order.
Other restaurants cancel orders about half an hour or more after the placed and paid order via the app and the customer receives an automatic message that the food is not available so the client should wait for his money for the prepaid order to be returned.

I made an order on app as usually, 9th Feb, but smth went wrong and they cancelled an order after transaction.
I hoped they refund my money imidiately, but...
Today is 26th Feb and I still haven't received my money back.
Customer service sent me to the bank, in the bank they said it wasn't their problem...

I placed an order with Bolt Food in Vilnius at 11:09 PM. The app showed that the food would arrive quickly. I had an early flight the next morning and couldn’t fall asleep on an empty stomach in our Airbnb.

At 11:20 PM, the app showed that the food was ready and a courier had been assigned. However, he was driving on the other side of the city, which seemed strange. Then suddenly, the order was reassigned. A new courier appeared. I followed his route in the app, and it looked like he was getting closer. Then, just like that, he disappeared too.

This happened five or six times with different couriers. One of them even had a car, but he also vanished. I contacted customer support and asked what I was supposed to do. By then it was 12:10 AM and I needed to go to bed. But what if I went to sleep and the courier finally showed up? Customer support kept telling me everything would be fine and that I just needed to be patient.

I tracked the last courier and tried to call him to ask whether he was actually going to deliver the order. He didn’t answer the phone. I could see in the app that he was driving in the opposite direction. I sent him a message, and he replied that he was coming. He finally arrived at 12:40 AM.

I had to leave home at 6 AM. I was furious and completely exhausted. I honestly cannot understand how customer service like this still exists in 2026. The food was cold, and the stress from the whole situation kept me from sleeping at all.

I will never use Bolt Food again.

Support is non existant, even when you talk to “real” person, that person does not give a sh** about you, your order or anything at all. No resolved issues.

Após escolher comida restaurante Luzzo Miraflores , aplicação não permitiu confirmação . Quando se pretende encomendar algo , é suposto encomenda ser aceite , não é admissivel estar pedir ajuda porque não permite confirmar encomenda . Lamento mas Boltfood não volto usar , já tirei aplicativo . E se voltar haver tretas como ja houve de pedir transporte e 10 minutos depois condutores recusarem oportunamente tiro Bolt das minhas aplicações .

Ordered food: estimated delivery 60-70min, it’s been 2 hours and support closed the ticket without any help after chatting with AI bot, even when no delivery driver available, we opened the ticket again but no response for half and hour in 4AM in the morning when we wanted to sleep already, trash company with worse support than any other company available. Don’t use it and try to order with other company, you won’t get any help here if you have problems with your order, no one will answer and no one willing to help.

Atraso de entrega da comida e apoio ao cliente miserável. Exijo um reembolso

Never arrived out order rude delivery going around but even close to location!! Support not helping at all !!!

Waited 1h30 for the food. No help from customer service. Waiting for refund.

Worst delivery experience of my life!! Estimated time was 25-40 mins, order arrived in 2.5 hrs!!!!!!!!!!!!

I asked to cancel but support responses were really slow. I ended up receiving my order.

How hard it is to show proper estimated time based on driver availability?!!!! Seriously, so bad.

Se state pensando di ordinare su Bolt Food, fermatevi e usate un’altra app. Ho pagato 14,66€ per un menu burger arrivato dopo 49minuti che è stato consegnato al corriere, completamente FREDDO e immangiabile.

Il motivo? Bolt permette ai corrieri di fare giri assurdi con consegne multiple sulla pelle del cliente che paga la consegna per intero. Il mio panino è rimasto nello zaino del rider mentre lui faceva comodamente altri servizi, e io ho pagato il prezzo pieno per ricevere cibo freddo... immaginate un burger di carne completamente freddo...

Ma la parte peggiore è il servizio clienti: un muro di gomma fatto di risposte preimpostate e operatori che si rimpallano la responsabilità. Nonostante le prove fotografiche e i log della chat che confermavano il ritardo, mi è stato risposto testualmente che 'non sono nella posizione di emettere un rimborso'. In pratica: 'Abbiamo i tuoi soldi, il problema è tuo'.

È una piattaforma che non tutela minimamente il consumatore. Vendono un servizio che non sono in grado di garantire e, quando sbagliano, se ne lavano le mani lasciandoti senza cena e senza soldi. Sconsigliatissimo. Disinstallo l'app immediatamente. Non fatevi derubare come è successo a me."

Poslední objednávka a následné řešení reklamace mě ujistily v odinstalování si aplikace Bolt food. Kurýr nechal ležet jídlo za 600 Kč na chodníku, nedal mi vědět a vymlouval se na mou nedostupnost, přitom on sám byl na svém pracovním telefonu nedostupný. Jídlo samozřejmě zmizelo. Při řešení reklamace jsem se dočkal jen nekončícího kolečka vysvětlování s debilním chatbotem, proč chci kompenzaci svých nákladů za nedoručené jídlo. Výsledek je v nedohlednu. Nedoporučuji nikomu, začínat si cokoliv se společností Bolt!

Estimated delivery time was 40 minutes, but after 2.5 hours my order wasn't delivered. They were unable to find a courrier in such period of time. Customer support is also comical. All they do is blame the customer:) Thankfuly, they did refund my order. Stay away from bolt food, terrible platform.

Bolt Food appears to encourage—or at least tolerate—couriers handling multiple orders simultaneously, which leads to frequent and excessive delivery delays. As a result, food arrives cold far too often.

Their “solution” is a 30% discount capped at €1.50 for delays of up to 30 minutes. In practice, this means paying €18 for a pizza from a restaurant just 900 meters away, waiting over an hour for delivery, and receiving it completely cold— in my case, nearly frozen and inedible.

For this experience, the only response offered is an apology and a €1.50 refund.

Aby vám objednávku a za nemalé peníze přivez člověk který páchl jako bezdomovec když mi podával tašku tak měl špínu za nehty omlouvám se všem nejsem rasista ale očividně to byl cizí příslušník který má ve znaku své vlajky žlutou a modrou barvu opravdu nechci být zlá ale tak překvapivá reakce byla když jsem otevřela tašku než jsem zaplatila podívala jsem se do ní a zjistila jsem že tam je rozlité kompletně jídlo polévka byla vylitá v igelitovém pytlíčku vse teklo zbytek jídla byl postavený na stojato obsah byl studený vyděšeně jsem se podívala na pána a řekla jsem mu že tohle asi nepřivezmu protože jsem si objednala teplé jídlo za to si platím a jak říkám nemalé peníze objednávka byla velká a ten člověk z prudká vykročil proti mně a řekl mi lámavou češtinou že to teda zaplatím vtlačil mě do futer okamžitě jsem zašla za dveře zabouchla dveře. A psala jsem na konverzace popravdě dost vyděšená a v chatu po mně chtěli abych v každém případě uhradila tu částku s okamžitou platností jinak si už u nich neobjednám. Takže promiňte ale aby tohle zákazník zažil v 21 století Bože můj kde to jsme co je to za služby takže za mě obrovské mínus plus pro konkurenci protože tímto přihráváte zákazníky jim a nebude trvat příliš dlouho a tato firma zkrachuje. Takže milý zákazníci u nich už nikdy víc!!! A všem doporučuji aby raději volili konkurenci kde se chovají k zákazníkům slušně jídlo jim musíte plné a v plné kvalitě. Za to si přece platíme.

I ordered food, didn’t get it, and after I contact the support they told me wait let me review and then close the chat and asking me to rate the chat list 36.77 euro? Hah don’t ordered from them if you don’t want to get robbed

Tried to delete my Bolt Food account because I'm done with everything Bolt related after what happened with my ride yesterday. Customer service chat popped up with a message: "Our team is reviewing your case 🧑‍💻 An agent will message you here ASAP. You can safely close this chat and access it again from support." It has been 24 hours now. What is there to review? I want to delete my account – can't even do that.

After waiting more than 1 hour for my order and the courier was not moving I contacted the support from Bolt, the representative told me he will call the courier and come back with any news. He never came back, never answered again, no news, nothing. i got to a point where I just spammed to see if I get any reply.

Very unprofessional services and support, worst experience ever... Ended up going to a store nearby, purchasing stuff and going back home and also eating and the courier did not show up.

DELETE THE APP before you encounter the same inconvenience as me. I will make sure to file a chargeback claim on them and share my experience whenever I can

I would give them zero stars if I could. The support is absolutely abysmal. It took 13 hours to receive a response from an actual person, and the response amounted to little more than “too bad.” It’s incredible that a company like this can remain in business in the 21st century. Unfortunately, this isn’t the first time as this appears to be their standard level of service.