FonePaw Anmeldelser 

257
TrustScore 4 av 5

3,8

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

FonePaw Screen Recorder is an excellent software with a clean and simple interface, making it very user-friendly. It can export high-quality files in various formats and is highly recommended.

Selskapet har svart

Vurdert til 5 av 5 stjerner

Bonjour, Je tiens à vous remercier pour votre intervention à la récupération de la clef datant de plusieurs années.Non seulement vos produits sont de grande qualité mais le service de tous le... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I accidentally nuked a bunch of important photos and was panicking. I tried a few other things, but FonePaw actually managed to find them. The interface is straightforward enough that even I didn’t m... Vis mer

Selskapet har svart

Vurdert til 1 av 5 stjerner

Betrüger!! Fraudster Software funktioniert nicht, habe noch gleichen Tag storniert / widerrufen! FonePaw verweigert die Rückzahlung! Ich musste PayPal einschalten, um das Geld zurückzuzieh... Vis mer

Informasjon om virksomheten

  1. Programvareselskap
  2. Programvareforhandler

Skrevet av virksomheten

FonePaw is all about experience, efficiency, and quality. Founded in 2014, we are now a leading software company specializing in data recovery, data transfer, data backup, system repair and multimedia tools, helping more than 8,000,000 global users untangle complex issues that always emerge during their digital evolution journey. Our passion for customer experience is what motivates us, and we are satisfied with what we do and proud to integrate into an organization that respects customers. Our excellent editors coming from all over the world gather here. They commit themselves to providing users with effective & simple solutions to mobile tasks with talents & experience. Continuous delving and absorbing digital information, they are exploring the road towards the first-tired experts in mobile & desktop solutions. No matter you are suffering from iOS data loss due to accidental deletion, system crash, jailbreaking, or more, FonePaw is powerful enough to handle the situation. To guarantee a higher recovery rate, FonePaw offers 3 different recovery modes, so that you can recover data directly from iPhone or from backups as you need. Broad compatibility in both devices and versions. FonePaw supports recovery for iPhone, iPad, iPod Touch and always keeps pace with the newest update.


Kontaktopplysninger

3,8

Bra

TrustScore 4 av 5

257 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,8

Alle anmeldelser

(257)

24 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Blu Ray Programm funktioniert einwandfrei

Ich benötige das Programm für den PC. Leider schlich sich zu Beginn beim Ansehen einer BD ein Fehler ein. FonePaw kontaktiert und sofort die passende Antwort erhalten. Das ist vorbildlich. Der Erhalt des Proggis war unkompliziert und schnell. Volle Punktzahl ohne Wenn und Aber!

16. desember 2023
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Svar fra FonePaw

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!

Vurdert til 5 av 5 stjerner

Refund

They listened to my concerns and refunded my money because I had already bought the lifetime product in 2022.

The company itself is still stalling about the correct
action. Every email back to me is definitely a stall
tatic. Even when i told them that i had already bought the product in 2022 they still did not quickly
reimburse me for the recent 2023 purchase. Stall after stall. I will never buy another product from
videobyte. There website says that you have 30 days to file a refund request. I filed it on the first day. Emailed them several times. Slow response and
told me i should have tried the trial. I did not know
there was a trial. The fact that they said 30 days for refund, which i took for no questions asked they
would quickly reimburse me. they said that they
would not because i did not try the trial download.
Then when i found that i already bought their product
in 2022 and i still wanted a refund they when on
the stalling tactics once again. Obviously they
must do this to all of their customers. Bad company
that needs to get out of business. This is a company
who is just looking for the money and does not care
about their customers. I gave them many oppurtunities to do the right thing and refund me but
they just came up with excuse and excuse.

The FonePaw who when they found out that I had
forgotten that I had bought the same lifetime product
in 2022. Quickly responded and processed a refund.
I believe that FonePaw support videobytes with processing their orders....I might be wrong on that though.

Anyway FonePaw does take care of their customers they need to show the other company how to do it.

I am seriously thinking of contacting the BBB about
Vidobytes. They need to stop putting refund available on their websites and than not honoring them when requested. Vidobytes once again is wrong they should have quicking given my money back on the first day that I bought their product.

Thanks agin FonePaw for doing the right thing.

Frank Croteau

11. desember 2023
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Svar fra FonePaw

Hello,
Thank you very much for sharing your experience.
We appreciate your support. We will continue to strive to improve our services in the future in order to bring our customers an even better experience.
Again, thanks for choosing our products!

Vurdert til 5 av 5 stjerner

削除してしまったiphoneのデータを復旧できました

削除してしまったiphoneのデータを復旧できました。とてもいい製品だと思います。
サポートの対応もよく、すぐに返答いただき、対応いただきました。

26. oktober 2023
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Svar fra FonePaw

ご利用者様
ご経験をお聞かせいただきありがとうございます。 技術チームと共有させていただき、大変励みになります。
FonePawをご利用いただき、重ねて御礼申し上げます。

Vurdert til 5 av 5 stjerner

good!!!so

good!!!so, nice app!!!

5. desember 2023
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Svar fra FonePaw

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!

Vurdert til 5 av 5 stjerner

Efficiency and convenient!

Efficiency and convenient!
Easy to set up
Save my time

1. november 2023
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Svar fra FonePaw

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!

Vurdert til 5 av 5 stjerner

5 Sterne für den Supportservice

5 Sterne für den Supportservice. Mehtrfachbestellung wurde storniert. Super, andere machen das nicht. Für mich wichtig waren die Rückmeldungen (bin anderes gewöhnt). Herzlichen Dank dafür
mfg ein sehr zufriedener Kunde

5. november 2023
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Svar fra FonePaw

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!

Vurdert til 5 av 5 stjerner

Good Service!

5. november 2023
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Svar fra FonePaw

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!

Vurdert til 5 av 5 stjerner

サポートバッチリ!!

こちらからの質問に対して親身に対応していただき助かりました。自分の場合は旧製品のスーパーメディア変換でしたが、気持ちよく対応していただき、無事に新製品のインストール/登録ができました。サポートについては大変良い会社さんだと改めて感じました。

1. november 2023
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Svar fra FonePaw

ご利用者様
ご経験をお聞かせいただきありがとうございます。 技術チームと共有させていただき、大変励みになります。
FonePawをご利用いただき、重ねて御礼申し上げます。

Vurdert til 1 av 5 stjerner

I ordered this to recover my data from…

I ordered this to recover my data from my android phone. It did not work. Their support did not work, it kept asking for an order number and all they give you is a receipt number. Also, I just got charged again for a subscription renewal. No where in my transaction was it listed that I am buying a subscription. And it is impossible to get help from them. This is a complete money grabbing scam. If I could give them no stars, I would. I want a refund. Why would I repurchase this sham product. Complete GARBAGE

27. oktober 2023
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Svar fra FonePaw

Hello,

We highly value user feedback on our products and services, whether positive or negative, as it serves as a catalyst for continuous improvement.
As for the situation you mentioned, we will check with the customer support team as soon as possible.For subscription services, you can cancel at any time by contacting the customer support team.And in line with the refund policy, we can always handle the refund for you.
We are very sorry for any questions that our account team has replied to.In the future, we will strengthen the training of our customer service staff so that we can provide better service to our customers.

Warm regards
Fonepaw Support Team

Vurdert til 5 av 5 stjerner

I got my files back and when I had to…

I got my files back and when I had to end my subscription because I didn't need the app anymore the support was very helpful

17. oktober 2023
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Svar fra FonePaw

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!

Vurdert til 5 av 5 stjerner

正直怪しいと思っていましたが

正直怪しいと思っていましたが、細かくバックアップデータを復旧することができ、大変満足しております。
サブスクリプション解約に関してもメールで即日対応して頂きました。

27. september 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

說好可以退款卻一直刁難

客服處理問題很好

更改為4分

22. september 2023
Anmeldelse skrevet uten oppfordring
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Svar fra FonePaw

尊敬的使用者:
您好!
我們非常抱歉聽到您對退款流程感到不滿。我們始終致力於為客戶提供優質的服務。
對於使用者提出的退款申請,我們也需要遵守我們的退款政策來為您執行是否退款。
詳情請看我們的退款政策:
https://www.fonepaw.com/tw/refund-policy/
如果您對退款流程遇到了困難,我們深表歉意並願意積極解決這個問題。我們已經在郵件中回覆了您,並希望您能夠提供更多的資訊,以判斷是否給予您合理的退款。
非常抱歉給您帶來的不便。
祝您生活愉快!

Vurdert til 5 av 5 stjerner

Service

Faire und sehr kulante Arbeit in Servicefragen. Danke, Sie haben mir sehr weitergeholfen!

13. september 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 3 av 5 stjerner

Descrizioni sul sito poco chiare ...

In data 4 settembre ho acquistato da FonePaw il loro prodotto DoTrans (Windows) per € 68,52 per recuperare una rubrica telefonica di un telefono android. Non esprimo giudizi sul loro software, ma nel mio caso non mi ha risolto il problema. Siccome FonePaw parla sul sito di un periodo di prova e di un rimborso previsto nel caso di ripensamento, il cliente si trova davanti a una mezza truffa, perchè soltanto con la versione full acquistata si può accedere alle funzioni indispensabili per tentare il ripristino. Per fortuna ho pagato per PayPal dove ho subito aperto una contestazione. La sera stessa è arrivato un rimborso completo. Dubito che senza PayPal il problema si fosse risolto così facilmente. Per me è una azienda da evitare in futuro.

4. september 2023
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Svar fra FonePaw

Hello,
We highly value user feedback on our products and services, whether positive or negative, as it serves as a catalyst for continuous improvement.
We have noticed that you have purchased product FonePaw DoTrans. The function of this product is to transfer and backup data. If you are in need of data recovery, then you may have purchased the wrong product. On our website, you can check the specific features and information of each different product.
Regarding the refund issue, we insist on adhering to the refund policy, in the case of meeting the refund conditions, we guarantee that we will give a refund processing, please rest assured.
If you have any further questions, please feel free to contact our customer support!
https://www.fonepaw.com/contact/

Vurdert til 3 av 5 stjerner

The program itself is fine but the…

The program itself is fine but the support team is not.

I used FonePaw iPhone recovery and unfortunately did not get my data back. I understand that the program did not work with my device because it's not guaranteed to recover my data 100%.

But I am fed up with poor support. They do no answer my question.

I had a security concern when scanning and downloading my data from iCloud with FonePaw iPhone data recovery.
For security reasons, I wanted to know if my iCloud data is transferred directory from iCloud to my local PC. Because there may be a security vulnerability, if the data goes through servers other than iCloud.

I asked this question about 5times, but the support team never answered my question. They changed the subject every single time.

It is a simple question though...
I really hope I can find my answer soon.

22. august 2023
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Svar fra FonePaw

Hello ed,
We highly value user feedback on our products and services, whether positive or negative, as it serves as a catalyst for continuous improvement.
Thank you very much for choosing our software and giving us your understanding.
But the recovered data is transferred directly from ilound, without passing through other servers.There are no security holes.Don't worry about that.
We are very sorry for any questions that our account team has replied to.In the future, we will strengthen the training of our customer service staff so that we can provide better service to our customers.
Warm regards.
Fonepaw Support Team

Vurdert til 5 av 5 stjerner

USB内のデータが突然認識されなくなってしまい困っていました

USB内のデータが突然認識されなくなってしまい困っていました。
データの復旧は始めただったのですが、インストールからデータ復旧までスムーズに行えました。
今回限りでしたので、サポートにメールで解約を申し出させて頂き、こちらもスムーズに手続き完了して頂けました。

3. september 2023
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv