Flood Emergency Services Anmeldelser 

DO NOT USE THIS COMPANY. If you do get an airtight written contract.
They were very unpleasant to deal with and incredibly expensive.
If I could give no stars I would have.

Would definitely not recommend this company. We had a lot of issues including poor communication, which was aggressive and intimidating at times, high cost (which our insurance company advised was excessive which made things even more difficult) and were not happy with the quality of the work. Overall a very negative experience.

FES deafraud insurances- this is their speciality. This company must be prosecuted by ACCC!

Their Tax Invoices 3-4 times higher than initially agreed upon or reasonably expected.

When you question the invoice-FES engages lawyers to harass you!

Before FES engages with you, they make sure you have an insurance. INSURANCE- this is all they care!

Then they give you a very ambitious Terms and Conditions to sign where the price range per meter is very broad.

If you call them to clarify the price, they will promise you a very minimal cast per meter/ job.

Then they will DRAG the job. They will take 2-3 times longer than required to complete. You would literally kick them out from your property!

Then FES will hit you with Tax Incoice 3-4 times higher than reasonably expected and promised by FES at the start.

On Tax invoice they will threaten you straight away with legal actions should you not pay it on time.

They have no conscience. Defrauding insurances is all they do.

Their lawyers have no conscience too, and they have been instructed to hit you hard ! BE AWARE!

We recently used Flood Emergency Services to dry two rooms in a small apartment. The cost was $4,600. They quoted without seeing the site and then required that we pay half prior to equipment being in place and half once the equipment was in place (prior to operation). This was contrary to the terms and conditions which said we would be invoiced after the work was done. We received an alternate quote from Steamatic of $2,800 but had already approved the FES quote. The work appears to be of reasonable quality but it was very expensive. We also found that the phone numbers on the websites of a number of different flood services redirected to the same mobile number, which made it very hard to get any alternate quotes (particularly given the urgency). I would not recommend using this service.

We recently used Flood Emergency Services (FES) to dry carpets and concrete floors after they were flooded with fresh water. The total cost for plumbing, drying (FES), recarpeting and alternative accommodation for the tenant was $30,000, of which insurance paid us back half. The initial estimate from FES was around 20% of their final invoice. 

FES advised drying the carpets in place, but due to various factors, the drying time and costs were extended considerably. We ended up ripping up the carpets anyway, which we should have done at the start. 

FES advised us to sign up quickly to avoid damage and they would help with the insurance claim, which we did. However our insurers refused to deal with FES directly. My advice would always now be to contact your insurers first prior to signing up with a drying company as well as prior to offering to pay for alternative accommodation. This would have reduced our own costs to only the insurance excess, instead of which we were landed with a big bill. 

We weren't happy with the service from FES, as they underestimated the cost and drying time, and overstated their ability to get insurance to cover the works. But the biggest mistake was not getting approval from the insurance company before agreeing to anything. An expensive lesson to learn.