Flood Emergency Services Anmeldelser 

I have recently received work from the team from FES on an emergency flooded apartment situation. I needed to have water removed that was flooding an apartment and causing damage to the bedroom carpet and also entering the kitchen areas. FES, responded very quickly to my request for assistance, within an hour, and were on the property immediately dealing with the situation. The cost for their assistance was extremely reasonable and the specialist that I dealt with was very considerate and had excellent communication and knowledge of his area. I felt totally at ease with them dealing with my emergency, they took it seriously and dealt with it so quickly that it put me at ease and all the stress of the emergency was controlled by their quick response and action. I am very pleased with their service and would recommend anyone with any flood difficulties to try their services. The whole team, from the persons dealing with the actual flooding to their management were all helpful and responsive to all my contacts and requests. I would also like to point out, that I felt no pressure from them when finalising the bill, as they understood that in an emergency, it takes time to organise funds to cover unexpected cost and they were very considerate in setting a timeframe for finalising all the bill. Thank you to all the team at FES! You guys are great, I wish you all the best and thanks for helping me through such a difficult and stressful event.

I had a Burst Flexi hose at my rental townhouse second floor ensuite bathroom. I Was panicking in the middle of the night. Managed to get FES to come and start the drying process the next day. They were very professional. My property was saved. The damage looked extensive but they save my property. Even the drenched couch and dining chairs are also saved. Their accounts department also help us with the insurance process so we had the best outcome.

We couldn’t have been happier with the service we received from FES following flood damage at our property.

From the very beginning, the team was incredibly responsive, professional and reassuring during what was a stressful situation. Communication was excellent throughout the entire process, and we always felt kept up to date on what was happening and what to expect next.

The staff were professional, friendly and genuinely helpful, and their liaison with our insurance company made the whole process so much easier for us. Having FES manage the communication and work alongside the insurer took a lot of the stress out of an already difficult situation.

What really stood out was the level of care and support even after the immediate work had been completed. Their after-care and willingness to follow up and make sure everything was resolved properly gave us great confidence that we were in good hands.

We would absolutely recommend FES to anyone dealing with flood or property damage. Their responsiveness, professionalism and customer care were exceptional from start to finish. Thank you to the entire team for making a stressful experience as smooth and straightforward as possible.

When my basement flooded on a Saturday I called FES. They were fast and friendly. FES responded same day and had all the latest gear on hand. Due to their swift action we were able to save all our belongings. They took care of everything including moving furniture, ensuring electrical safety, moisture monitoring. After the event they also helped me navigate the insurance claim process. Thank you FES.

Prompt service, very helpful staff, would recommend.

They were super quick and effective. Fixed up the damage in my apartment within a few days!

Flood Emergency Services came to the rescue with the right solution and were excellent to deal with. Can highly recommend!

Very professional,polite,caring and comfortable people to deal with. Communication whether over the phone or by email was excellent.
We had a bath overflow which went onto our carpet. The job by FES was done quickly,informatively and effectively, bringing the carpet back to as it was beforehand.
Highly recommend.

quick to arrive on site, very professional, helpful with insurance claim.

They cut my floorboards instead of removing the floorboards all the way to the next join. Floorboard company no longer make that floorboard anymore, so now I have to use a different type of floorboard, which is visibly different.

they cut holes in my kickboards where water did not enter (if cutting holes in kick board which will have to be replaced now, why not just remove them entirely to ensure efficiency).

They put dehumidifiers in the hall way and room, but did not lift the carpet, even though the carpet was saturated.

My insurance person that came and looked at the damage a few days later told me immediately to tell them to remove their products and get out of my house. He has also found that they have had problems with them in their system before.

I can’t speak highly enough of the service and support I received from FES after a severe water leak at my property.

They came in to carry out the drying process using fans and dehumidifiers, and throughout the job the team were professional, helpful and easy to deal with.

Unfortunately, during the process I discovered that my insurance policy had lapsed and I was going to have to cover the entire cost myself. It was obviously a pretty stressful situation to find myself in unexpectedly, and this is where FES really stood out.

Once they became aware of the situation, they genuinely worked with me to reduce the financial burden. They capped the amount of time I was being charged for and applied a substantial reduction to the overall cost. They were under no obligation to do that, and the consideration and flexibility they showed made a very difficult situation considerably easier to deal with.

The quality of the service itself was excellent, but what impressed me most was the way they treated me as a person rather than simply another invoice. It's easy to recommend a company when everything goes smoothly, but I think you learn much more about a business from how they respond when circumstances become difficult.

I’m extremely appreciative of the way FES handled the entire situation and would happily recommend them to anyone needing water damage restoration or drying services.

Complete rip off. A Unit above had a leak. which seaped into our unit along on wall. The were called to come and lift and dry the carprt. They came the next day, did not lift the carpet, they sent and invoice over $12,000 which the whole unit could have been re-carpeted for. Left machines on site for a week which was not necessary. No technical work undertaken. Can only guess that they think it will be covered by insurance and I guess that they may subcontract. Otherwise they are not trustworth. They didn't provide any timely updates. Have requested a revised invoice.

FES were extremely prompt, responsive, professional and friendly to deal with from our initial enquiry right through until the completion of their services. Got the job done and would use again.

Amazing company !
Fast, efficient, and quality service.
No need to look elsewhere, these guys offer outstanding service.
Well done FES GROUP !

Really happy with the service! The team was super easy to deal with, quick to respond, and kept us in the loop throughout the whole process. Everything was pretty smooth and hassle-free. Would definitely recommend!

Flood Emergency Services were very quick to respond when I had a flood in my flat. They were friendly on the phone and keen to help me. The man who brought the water extraction machines was personable and kind.

FES and Bill were my saving light in a dire situation and I am very grateful I found Bill and his team. My apartment was flooded after an outlet hose was dislodged from the washing machine and I was beyond distressed. Bill was empathetic and kindly explained the drying process and his team was at my place the following day at 8am. The boys were lovely and respectful and the process was smooth sailing. Bill was responsive with any additional questions about the process and was more than happy to answer any questions along the way. The apartment dried exceptionally well due to Bill's team and equipment and if you weren't told the washing had flooded the apartment, you would never know! Thank you to Bill and the team at FES. Would definitely recommend if you need emergency flood drying services!

I have found FES staff to be proactive and accommodating. The service that this company provides is timely and high quality. I would recommend them highly.

I cannot fault this company whatsoever! Almost two weeks ago i flooded my bedroom & i called FES Group, they were so fast & so professional. In a stressful situation like that i felt very calm after speaking with them & i would highly recommend them. As someone who had no idea what to do next, fes explained every small detail & stayed in contact over the week that my room was drying which i very much appreciated!

Absolutely top notch service, the shop we were renting (to our horror) had a burst pipe on a weekend, in regional QLD. We jumped on the phone in a panic and thankfully were put onto this company - The FES guys came out same day and carried out work to ensure the shop was safe and that the damage was mitigated ASAP. They have provided advice above and beyond for some challenges we have encountered from our end with insurance companies and rental agencies and have shown empathy and professionalism at all times, supporting us through this journey as new small business owners who had not had to deal with something of this nature previously. We cant speak highly enough of how we appreciate the guidance, support and advice, not only on the flood damage but the process after the flooding was resolved and the flooring etc dried safely! We were provided with very detailed reports on what type of water damage occurred, where it originated, how it was rectified and what, if any, future steps may need to be taken.