floodandwaterpumps.co.uk Anmeldelser 

Recommended a pump to me which admittedly came the following day. Unfortunately the water wasn't deep enough for the pump to activate properly (my cellar was flooded) - which was annoying as I had told them how deep the water was in a web chat prior to buying it. I now have spent £300 on a pump and hose which didn't do anything and I just had to wait for the water to drain away. I was advised to manually adjust the sensors, which was the first thing I did until they were at the lowest point but when it did eventually switch on it didn't pump the water away, just seemed to hold it within the pump then let it all out again.

Only use this seller if you are fully knowledgeable about the items you are ordering.
They provide scant on-line assistance when placing orders, and once they have taken your money they care little for after-sales service.

I needed a pump together with a hose and fittings. But it was difficult to tell from the information on their website which type of fitting was compatible for connecting the pump to the lay-flat hose. So I ended up with an elbow hose-tail adapter which wouldn’t fit the pump (right bore size, but wrong connection type). This was despite trying to get precise advice from the on-line chat service when ordering initially.

So, after e-mailing the “sales support service” to explain that I had ended up ordering a wrong part I was after two attempts finally directed to the correct fitting. The replacement item only cost a few pounds but when I went to place my order I received a message saying that there was a minimum order value for on-line purchases of £20! So despite having spent £129 two days before they refused to fulfill the order on-line unless I spent £20 and told me that they would not accept payment over the phone because they were too busy at the time assembling sales for other customers.

Well I was busy too trying to bale flood water away from my front-door with a bucket, because the pump and hose I had purchased wouldn’t operate properly without the correct connector.

I will not be purchasing from them again.

Good pump. Was delivered the next day.

Excellent help and support when I called to check which pump would be appropriate. The ordered pump and accessories were then delivered quickly.

We were worried about flooding around our very old cottage ,so I looked on line, found this company and gave them a call, every one I talked to was helpful, polite and very knowledgeable about their products,
They advised me about what pump would suit my needs best,
Have used pump several times and works exceptionally well.
A very pleased customer, thank you all at FPS,
STEVE HAMBLIN

I called on the Friday morning wanting a submersible pump but not sure which model/type. I spoke to an exceptionally helpful engineer who took me through the options and asked all about my requirements. We discussed the distance and height the pump was expected to pump out over and calculated which pump was the he best option.
I then ordered it that afternoon and was advised it would arrive on Monday in 2 deliveries (pump and hose). On Monday both arrived within 10 minutes and, having followed the instructional videos found on the company website, everything was installed approx an hour later.
Excellent service all round

Ordered items came quickly with no problems from order to receipt.

Well where do I start. I booked next day delivery and the order was dispatched later than promised and then delayed. It then became apparent that I had received only half the order eventually arriving today. I have not managed to use it as the flood has abated but the damage has been done. Disappointed.

Great well made puddle pump it's been doing a great job of removing water build up in the garden from heavy rainfall.
The delivery was very speedy, I requested another hose which I received the following day. Overall great experience,I would highly recommend.

We have a problem when we get heavy prolonged rain, the back garden gets water pooling up as the water flows down the garden towards the house. We purchased a Stream SPP2-4 puddle pump from Flood and Water Pumps which allowed us to pump the water away down to a few mm and stopped the water getting into the house.

Quick and easy ordering, delivered in a couple of days.

helpful and honest over phone ref possible delays through parcel force, as it was pump delivered next day as per stated on website. No complaints.

I have a submerged pump in use and the one I ordered was a standby.

Good stock of required parts, fairly quick shipping

Dealing with the company was great,
Any questions I had were answered promptly .
Delivery was super fast
Product, fantastic

Fast response and very informative and helpful. They were very patient considerate given I knew nothing about pumps.

TELEPHONE ADVICE PRIOR TO PURCHASE.
NEXT DAY DELIVERY