FitnessGenes Anmeldelser 

1 132
•
TrustScore 4.5 av 5

4,7

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Professional, caring staff that took the time to guide me through my report. The information that I have received from my report has helped me create a new workout program, and several lifestyle chan... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

After my mother was diagnosed with haemochromatosis later in life, I wanted to know early if I also had the condition, and how I could manage it. With long wait times for a DNA test through the NHS, I... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

What a brilliant company. I have found the reports absolutely invaluable when trying to work out some recent health concerns. The insight is extremely useful and I love the tips and guidance provided.... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Best use of DNA. With a 23 and me account, you can upload your DNA and get amazing info and training programs. I have made tremendous progress after learning I had rare variants in endurance, lactate... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Trening og ernæring

Skrevet av virksomheten

Welcome to the review page of the worlds #1 Fitness DNA Performance company. We specialize in getting you in the shape of your life, using our advanced laboratory techniques and team of PhD scientists to analyze your DNA from a simple saliva sample. No more guesswork, just actionable and sustainable results. We then provide you with personalized training and nutrition plans to accelerate your fitness.

FitnessGenes

Skrevet av virksomheten

Our commitment to Client Service
Client service and satisfaction is very important to us. Our Client Service team are UK based but work extended hours, providing our clients with quick, personal, and effective support. We think it's important that the entire team understands our clients' questions and support needs. That's why we don't outsource any aspect of Client Service, and the entire team respond to enquiries when their skills and experience are best suited to that enquiry. So, you might find your question being answered by the person that designed your plan, or researched the science that led to a recommendation you've asked about, or our CEO or COO if something hasn't quite gone to plan. We are very grateful to all of the clients that have sent us their thank you messages or provided honest feedback on the service we've provided. We will continue to go the extra mile - both in and out of the office!

Kontaktopplysninger

4,7

Enestående

TrustScore 4.5 av 5

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4,7

Alle anmeldelser

(1 132)

12 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Professional team, great data

Professional, caring staff that took the time to guide me through my report. The information that I have received from my report has helped me create a new workout program, and several lifestyle changes due to potential health risks that my DNA has shown me.
I highly recommend trying Fitness Genes to get to know your own body better!

2. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra FitnessGenes

Thank you for taking the time to leave us such a lovely review. We're delighted to hear that the reports have helped you make positive changes to your training and lifestyle.

Wishing you all the best on your health and fitness journey!

Vurdert til 5 av 5 stjerner

After my mother was diagnosed with…

After my mother was diagnosed with haemochromatosis later in life, I wanted to know early if I also had the condition, and how I could manage it. With long wait times for a DNA test through the NHS, I used FitnessGenes. The process was simple, fast, and the reporting was clear. I discovered I carried just one copy of the risk variant, which was reassuring. Highly recommend to anyone who wants to know their HFE status, I will most certainly test my new daughter the same way.

6. februar 2026
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Svar fra FitnessGenes

Thank you for taking the time to share your experience. We're so pleased we could give you some reassurance and help you better understand your HFE result.

We really appreciate your recommendation and wish you and your family all the very best.

Vurdert til 5 av 5 stjerner

Really great service and a very…

Really great service and a very supportive customer service team. Highly recommend this service if you are looking to understand how your body works and see real progress.

14. juli 2026
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Svar fra FitnessGenes

Thanks for taking the time to leave us a review. It's great to hear you're seeing great progress and finding the service helpful.

We really appreciate your recommendation, and if you ever need any support, we're always happy to help.

Vurdert til 5 av 5 stjerner

DNA testing

Kit arrived in good time. Instructions were easy to follow and I was kept informed about the progress of my DNA tests.

1. juni 2026
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Svar fra FitnessGenes

Thank you for taking the time to leave us a review, Claire. We're so pleased to hear that the process was straightforward and easy to follow.

If you ever have any questions or need any assistance, please don't hesitate to get in touch with our support team at support@fitnessgenes.com. We're always happy to help.

Vurdert til 5 av 5 stjerner

From the moment I emailed with my…

From the moment I emailed with my request, Carrie helped me and went way beyond, not just gathering the information I needed but by compiling a full analytical report, which was absolutely amazing. I can't rate this service high enough and I'd recommend it to all. Thank you Carrie. I really appreciate your support.

19. mai 2026
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Svar fra FitnessGenes

Thank you for taking the time to leave a review. We're so pleased to hear that you found the report helpful, and it was an absolute pleasure to help.

PDF generation is now available within your account, so if you'd like shorter versions or individual reports, you can create them in just a few clicks.

If there's anything else we can help with, please don't hesitate to get in touch.

Vurdert til 5 av 5 stjerner

A superb experience.

A great service that has answered many questions about my fitness, and provided me with so much useful information, regarding what to eat, when to exercise, what supplements to take , and how to improve my health & fitness, and it’s working. I would say it’s the best step forward in my journey to stay fit & healthy.

13. mai 2026
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Svar fra FitnessGenes

Thank you for such a great review. We’re so glad to hear the insights have been useful and are helping you make progress with your health and fitness goals.

Thank you for being part of the FitnessGenes community.

Vurdert til 5 av 5 stjerner

What a brilliant company

What a brilliant company. I have found the reports absolutely invaluable when trying to work out some recent health concerns. The insight is extremely useful and I love the tips and guidance provided. I know I will continue to find this a valuable source of information in years to come. Highly recommend.

13. mai 2026
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Svar fra FitnessGenes

Thank you so much for your kind words.

We’re really pleased to hear the reports have been helpful while navigating your recent health concerns. It means a lot to know you’ve found the information useful, and we really appreciate you taking the time to recommend us.

Vurdert til 5 av 5 stjerner

Amazing service and product

Ive been with FitnessGenes for over 4 yrs now and the insights have really helped shape my health and fitness. I have regular blood checks and have found that the results are played out in the insights that the DNA have shown about me. The team in the office are always very very helpful and nothing is to much trouble. I highly recommend using FitnessGenes if you are serious about your health.

13. mai 2026
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Svar fra FitnessGenes

Thank you so much for the kind feedback, Marc. I’m glad we could help and be part of your health and fitness journey.

Keep up the great work!

Vurdert til 1 av 5 stjerner

Total rip off

So far, total rip off. First of all our kits would not register so we had to contact support. After that was fixed they claim my sample was too much and I owed them $25 for a new kit after paying $300 for the kit and waiting 10 days after it was received to hear about this. Disappointing. I would skip this. Who knows if I will ever get results. They also have been sending me emails to the original address I used, NOT the address I registered the kit so I almost missed the sample issue.

Additionally, I found out I was charged the replacement fee in Euros so the amount was $9 more. They refunded $8 of it. Again, issue after issue.

9. mai 2026
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Svar fra FitnessGenes

We’re very sorry to hear about your experience and understand your frustration.

Unfortunately, if a sample is collected incorrectly and exceeds the fill-to-line, we are unable to process it. The collection tube shows a clear fill line, and the kit instructions advise filling only to this level.

As outlined in our terms and conditions, a replacement fee is charged only to cover the cost of the new test kit and shipping.

We apologise for the confusion regarding email communications. Our team contacted the email address used when you placed the order, while a different email address was later used during kit registration.

We appreciate your feedback and are sorry that your experience has not met expectations.

Vurdert til 5 av 5 stjerner

Easy to understand

Easy to understand - insightful and well crafted insights

18. mars 2025
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Svar fra FitnessGenes

Thank you for taking the time to leave a review!

We’re delighted to hear that you’re finding the reports easy to understand and insightful.

We look forward to being part of your health and fitness journey for many years to come!

Vurdert til 5 av 5 stjerner

Superb Communication and Helpfulness

Superb Communication and Helpfulness! I spoke with a real person, and they solved my problem. Quick responses and actionable information from my test results. The information from their test is extremely valuable and validates what I've learned through the years with trial and error. I wish I had done this test 20 years ago.

9. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra FitnessGenes

Thank you so much for the kind feedback, Koy. I’m glad we could help and be part of your health and fitness journey.

Keep up the great work!

Vurdert til 5 av 5 stjerner

Highly recommend FitnessGenes

Highly recommend FitnessGenes, the kits are extremely easy to use and the team take the time to explain all of the results and what they mean to you. They give clear recommendations in relation to the results and sent me to 2 detailed reports, one with the full results and recommendations and the other containing information on the areas I said I was most interested in. Fantastic service, highly recommended.

10. oktober 2025
Anmeldelse skrevet uten oppfordring
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Svar fra FitnessGenes

Thank you for taking the time to share your experience. It means a lot to know our recommendations and support made a difference for you.

Keep up the great work!

Vurdert til 5 av 5 stjerner

I've been disabled for 8+ years now

I've been disabled for 8+ years now, but bringing my information (DNA) over to Fitnessgenes has .. honestly, helped me to feel like I am myself, further helped me understand what's going on in my body, and take control.. I thank you for getting me back!

3. juni 2024
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Svar fra FitnessGenes

Thank you so much for your kind words! We're truly honoured to hear that FitnessGenes has helped you reconnect with yourself and take control of your health.

Thank you for sharing and for being part of our community!

Vurdert til 5 av 5 stjerner

Cool

Michael Willie with Willie Michael cloaks Willie 💯💪

20. mai 2025
Anmeldelse skrevet uten oppfordring
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Svar fra FitnessGenes

Thanks, Michael! Loving the energy, and we appreciate the support! 💯💪

Vurdert til 5 av 5 stjerner

Really interesting

Easy to do using uploaded my DNA profile from another site. Really interesting to find out how genetic factors may influence my health & fitness.
Nutrition & lifestyle advice on how to maximise or mitigate the effects of these genetic factors. Lots of free reports sent to your email regularly.

20. mai 2025
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Svar fra FitnessGenes

Thank you for your review! We're really pleased to hear you found the upload process easy and that you're enjoying your reports. The regular report releases are definitely a favourite with our members, and we’ll do our best to keep them coming!

Vurdert til 5 av 5 stjerner

Throughly Impressed:

Love these reports it certainly helps to read, be educated on, and have the steps on how to move forward correctly with next steps to a better, healthier life. Truly grateful. Thanks!!
Lisa

13. mai 2025
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Svar fra FitnessGenes

Thank you so much for your kind words! We're thrilled to hear the reports are helping you take positive steps toward a healthier life. Keep up the great work!

Vurdert til 5 av 5 stjerner

Expensive, but the info is worth it.

It was good to know what my genetic strengths and weaknesses are, and the food I can eat to enhance strengths and compensate for weaknesses. I've rarely felt better in my life than after changing my diet after getting the results.

16. februar 2024
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Svar fra FitnessGenes

Thank you for your fantastic review! We're thrilled to hear that your results have had such a positive impact on your well-being. Keep up the great work!

Vurdert til 5 av 5 stjerner

Fitness tailored to you

Best use of DNA. With a 23 and me account, you can upload your DNA and get amazing info and training programs. I have made tremendous progress after learning I had rare variants in endurance, lactate threshold , and metabolism. This encouraged me to train, faster, harder, and more frequently. I've gained lots of muscle and stayed below 10% bodyfat using fitness genes for 3 years.

9. januar 2025
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Svar fra FitnessGenes

Thank you for sharing your incredible journey! We're thrilled that our insights and training plans have helped you achieve amazing results.

Keep up the fantastic work—we're honoured to be part of your success!

Vurdert til 5 av 5 stjerner

Efficient speedy customer service

Efficient speedy customer service

18. desember 2024
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Svar fra FitnessGenes

Thank you so much for your review! Providing excellent customer service is always our goal, and it’s wonderful to know we met your expectations.

If there’s anything else we can help you with, please don’t hesitate to contact us.

Vurdert til 1 av 5 stjerner

Vexing frustrating long winded. No resolution

Very unreliable for ongoing support after you have already paid.

Website experienced issues. Uphill battle for support.
Report issues, uphill battle.
Been going back and forth for 3 months.
We've exchanged at least 7 correspondences just based on things like zip files being corrupted, a supper email mentioning an attached file which turns out to be missing and other things that could be avoided with basic due diligence checks.

I received a broken zip file from their team, and they suggested I try a Mac or another computer before bothering to resend.

Whenever I finally get a custom service response I dread reading it because I know it won't be the end.

You'd best hope that you don't encounter any issues that require support.

19. september 2024
Anmeldelse skrevet uten oppfordring
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Svar fra FitnessGenes

We’re sorry to hear about your frustrations and the challenges you’ve experienced. At FitnessGenes, we strive to provide a high standard of customer support, and we’ve made every effort to assist you promptly and thoroughly throughout this process.

Regarding the zip file, we can confirm that it was neither corrupted nor broken, and we recommended trusted applications for opening it on Windows devices. We also suggested using an Apple device as an alternative because it can be a simpler option. We’ve responded to every query you raised and worked with you to locate the specific information you needed from your data file.

We understand your concerns and regret that this process has felt drawn out. Your experience does not reflect the high level of service we aim to provide, and we will continue to evaluate how we can improve to make things smoother in the future.

If you have any remaining concerns or need further assistance, please don’t hesitate to reach out.

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