Extremely helpful through the entire process. We love the fire pit as it brought our backyard renovation together. Jess in customer service goes the extra xtra mile!
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Communication was timely and detailed. Delivery was much earlier than expected but easy. Have not used it yet, but it looks fantastic and eager to do so once we finish the patio project.
I had been searching for a bar height fire table for months. There were a few cheaper models on other sites, but they were all out of stock or were discontinued all together. Apparently, this is a nic... Vis mer
didnt return emails or calls or chats. sent parts weeks late. i can't use your steel shelf because it puts the ring burner too high so that it cant get covered by the rock/glass so then i had to spend... Vis mer
Selskapet har svart
4,5
Enestående
139 anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Best Fire Pit & Amazing Customer Service!
Ordered a fire pit from Fire Pit Surplus and it’s hands-down the best fire pit I’ve ever owned. High quality, easy setup, and their customer service was quick, helpful, and genuinely cared. Will definitely be coming back!
13. juni 2025
Anmeldelse skrevet uten oppfordring
Redoing my backyard and they had a…
Redoing my backyard and they had a couple options I really liked. Easy ordering process. I did have a question and customer service was helpful. My firepit now looks great. Super sleek.
9. mai 2025
Anmeldelse skrevet uten oppfordring
Couldn’t Be Happier With My Fire Pit
This is by far the best fire pit I’ve ever purchased. It arrived faster than expected and looks even better in person. Customer service was super friendly and kept me updated the whole time.
13. juni 2025
Anmeldelse skrevet uten oppfordring
Seamless Purchase and Stellar Customer Service!
I had an excellent experience ordering from Firepitsurplus! The website was easy to navigate, and I found exactly what I was looking for. My fire pit arrived on time, well-packaged, and in perfect condition. I was especially impressed by their customer service; they were quick to respond to my questions and helped me choose the best model for my space. It's rare to find a company that combines product quality with top-notch support. Highly recommend!!
1. juni 2025
Anmeldelse skrevet uten oppfordring
The fireplace came exactly as pictured…
The fireplace came exactly as pictured and I’m in love!! The owner, Tiffany, was very responsive and answered all of my questions. I highly recommend to anyone looking for the fireplace of their dreams for a fair price!
10. juni 2025
Anmeldelse skrevet uten oppfordring
LOVE LOVE LOVE!!!
I’m absolutely thrilled with my beautiful new fireplace! it was the perfect replacement for our old one! The delivery was incredibly fast, and the customer service was top notch from start to finish. I couldn’t recommend this more highly, everything exceeded my expectations!
6. juni 2025
Anmeldelse skrevet uten oppfordring
Great experience
If I could give 10 stars I would, amazing customer service, ultra fast responses, high quality fire pits, truly leveled up the feel of my home. Hope to work with this phenomenal small business again.
11. februar 2025
Anmeldelse skrevet uten oppfordring
Great experience !!
Very knowledgeable, quick response and best prices on line! We love our fire pit in our Tampa, Florida home. Thank you
16. mai 2025
Anmeldelse skrevet uten oppfordring
Buyer beware. False advertising
Buyer beware. The company advertises free shipping and I received confirmation of my order, including free shipping the date of purchase, but they refused to honor the order days later unless I agreed to pay shipping on the product.
The hearth pad was $330, over the $199 free shipping threshold. Again, another misrepresentation by an untrustworthy company
2. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Firepitsurplus
Hi there — we’re sorry for the confusion.
Our website clearly states that free shipping applies to orders over $199, which was reflected at checkout at the time of purchase. After reviewing your order, we reached out promptly to clarify the shipping cost before fulfillment.
Since you did not wish to proceed, we issued a full refund—no charges were kept.
We always aim to be transparent and fair, and we appreciate the opportunity to clarify this for future customers.
Do not buy from Fire Pit Surplus
Do not buy from this business. We ordered a fire pit the end of December 2024 and still have not received it. It was not listed as back ordered when we purchased it but after never receiving communication about shipment I called early January and was told it was back ordered. We have never received any updated information from them. Now it’s February and I’ve still not had any communication from them. Starting to wonder if this is a fraudulent website!
30. desember 2024
Anmeldelse skrevet uten oppfordring
Good Price, Great Service
Tiffany (the owner) was quick to respond over chat and matched the price of a competing website. Shipping was fast. Really appreciated their shipping guidance video. The firepit arrived in perfect working shape! I was a little nervous, since these guys didn’t have any reviews outside of their own website, but I had a great experience with them, so I wanted to make sure I shared it.
5. juli 2023
Anmeldelse skrevet uten oppfordring
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