Neutralcurtains Anmeldelser 240

TrustScore 4.5 av 5

4,4

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Excellent product!! I have ordered the Belgium Flax Linen curtains 3 times now. They are lightweight and easy to install (both with hardware or without). They are light filtering but offer privacy. Hi... Vis mer

Vurdert til 5 av 5 stjerner

Custom Curtains without leaving your home! Cafe curtains, roman blinds/remote/voice activated blinds and full length curtains are not only beautiful - they are very well made. We have Neutral curtains... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Found this company online and was skeptical of ordering. I was worried the influencers were giving it high ratings of course because they get paid! But let me tell you, I am impressed and would order... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

I do love the look of the blinds I ordered! Definitely scooped in by low price in advertising…by the time you’re done I would say price point similar to other online companies (just blinds select blin... Vis mer

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Informasjon om virksomheten

  1. Gardinbutikk

Skrevet av virksomheten

Neutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

240 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 95 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

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Vurdert til 5 av 5 stjerner

Excellent product!

Excellent product!! I have ordered the Belgium Flax Linen curtains 3 times now. They are lightweight and easy to install (both with hardware or without). They are light filtering but offer privacy. Highly recommend! All my orders came sized perfectly and I could not be happier with my Neutral Curtains purchases!

19. mars 2026
Vurdert til 4 av 5 stjerner

Nice!

I do love the look of the blinds I ordered! Definitely scooped in by low price in advertising…by the time you’re done I would say price point similar to other online companies (just blinds select blinds etc that I’ve ordered with in the past). Shipped quickly, great quality. My one blind won’t extend fully- the bottom bounces back up about a 1/4”…we were out of town for a family emergency for several weeks so I did not get to hang them until almost four weeks after arriving, therefore didn’t bother reaching out. I have always added a 1/4” to my measurements on blinds to assure they’d rest on the sill- this is the only time I haven’t done that and wish I had! I’m wondering if they can be released a bit in back but afraid to try! Will call customer service and ask! Overall great quality, love the look.

22. mars 2026
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Svar fra Neutralcurtains

Thanks for your detailed feedback and for loving the look and quality! Sorry to hear about the one blind that won’t extend fully. Since you mentioned wondering if it can be adjusted, feel free to reach out to our customer service team — or I can have someone contact you to see if there’s an easy DIY fix. Thanks again!

Vurdert til 5 av 5 stjerner

Custom Curtains without leaving your home...

Custom Curtains without leaving your home! Cafe curtains, roman blinds/remote/voice activated blinds and full length curtains are not only beautiful - they are very well made. We have Neutral curtains all throughout our home, and we will continue to switch our other rooms over

11. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Neutralcurtains

Thanks so much for your kind words! We’re thrilled you love the custom curtains and that they’re working beautifully throughout your home. It’s great to hear you’re planning to switch over other rooms too — we’re here whenever you’re ready!

Vurdert til 5 av 5 stjerner

Good customer service

Good customer service. Have loved their bamboo blinds.

28. mars 2026
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Svar fra Neutralcurtains

Thank you! So glad you’ve had a great experience with both our service and the bamboo blinds. Means a lot!

Vurdert til 5 av 5 stjerner

The quality is great

The quality is great! Everything was done to perfection and was delivered quickly!

20. mars 2026
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Svar fra Neutralcurtains

Love hearing this! Fast delivery and perfect quality is exactly what we aim for. Thanks for your support!

Vurdert til 5 av 5 stjerner

Found this company online and was…

Found this company online and was skeptical of ordering. I was worried the influencers were giving it high ratings of course because they get paid! But let me tell you, I am impressed and would order again! The Roman shades are exactly has expected and great quality and would order from them again in the future

27. mars 2026
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Svar fra Neutralcurtains

We totally understand the skepticism! So happy we could win you over. Thank you for giving us a chance — and for the kind words!

Vurdert til 5 av 5 stjerner

Easy to measure and order

Easy to measure and order. Shades turned out perfect.

27. mars 2026
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Svar fra Neutralcurtains

That’s what we love to hear! Easy measuring, easy ordering, perfect fit. Thanks so much!

Vurdert til 5 av 5 stjerner

I love my bamboo shades

I love my bamboo shades, they fit prefect. I plan on getting them in every room.

5. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Neutralcurtains

Amazing! So glad they fit perfectly and you love them. Can’t wait to help with the rest of your rooms 😊

Vurdert til 1 av 5 stjerner

This is a terrible company

This is a terrible company. Lost my order, said they would follow up, forgot, and then they said they would only repay 90% of my order. Complete scam. Its been 1.5 months and nothing but 2 instances of forgetting to follow up with me. Blinds come from China so youre not getting them anytime soon anyways. Buyer be very aware.

4. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Neutralcurtains

Thank you for your feedback. I'd like to clarify a few things.

The delay was caused by two factors: 1) the Chinese New Year factory holiday, and 2) the shipment getting stuck with the carrier. Once you contacted us, we immediately reached out to the carrier for an investigation, but they did not provide a timely update. I admit we failed to keep you informed about this — that was our oversight, and I apologize.

To avoid further delay, we offered to send a free replacement. You declined and requested a refund instead.

Per our return policy, a 90% refund applies to cover the original shipping cost we already paid. After your strong objection, we refunded the remaining 10% in full and also offered a $50 gift card as a goodwill gesture. You have not responded to let us know if you want the gift card.

We take full responsibility for the communication failures, but we have also made every effort to make things right.

Vurdert til 3 av 5 stjerner

Quality of the installation was a disaster

Quality of the installation was a disaster. No instructions were sent with shipment. There is no possible way to install the bracket from the top and side which is more secure. The fixed screw on the bracket is too short to allow the installation of the wing nut. For shades that will be adjusted multiple times of the day, a side only installation is not acceptable since overtime wear and tear will deteriorate the stability of the shade. The quality of the material is artificial looking and does not resemble the more wicker, bamboo look. Sample was not adequate to reveal true look. Very slick ads that do not tell the whole story. Customer service was not helpful and refused return.

04/03/2026: Neutral Curtains contacted me to say that they will proceed with the return. Their response was good. From the beginning I wanted to maintain a good relationship for future orders. It was encouraging that they were willing to work with us and proceed with the return. I trust that they will follow through.

16. mars 2026
Vurdert til 5 av 5 stjerner

We love our new bamboo Roman shades

We love our new bamboo Roman shades! We loved the variety of options and being able to order samples to determine the perfect shade for our home. The measuring guide online made it easy for us to figure out exactly what size shade we needed. The delivery timeframe was very quick from the date of purchase, considering it is a custom order. Insulation with quick and easy. Our new shades changed the look of our living room room entirely. We could not be happier. I can’t wait to finish out the rest of our home.

10. mars 2026
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Svar fra Neutralcurtains

Thank you for such a detailed and lovely review! We're thrilled the samples, measuring guide, and quick delivery made the process easy. So happy your living room got a fresh new look — can't wait to help you finish the rest of your home!

Vurdert til 5 av 5 stjerner

Beautiful Roman Shades

Beautiful Roman Shades. Great quality and installation was super easy. Thank you. Will purchase from Neutral Curtains again.

20. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Neutralcurtains

So glad you loved the Roman shades and found installation super easy. Thanks for your kind words — we look forward to having you shop with Neutral Curtains again!

Vurdert til 1 av 5 stjerner

Horrible!!!! Thousands $$$ wasted!!!!

Horrible!!!!! Can not use these. Everything looks purple or lavender when hung in window. Not like sample or web picture. So upset!!! Thousands of dollars wasted!!!!!!

13. februar 2026
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Svar fra Neutralcurtains

Thank you for your feedback.

Screen displays and actual product colors can vary — this is normal for any online purchase. That's exactly why we offer sample swatches for just a few dollars, so you can see the true color in your own lighting before placing a large order.

We reached out to you to discuss a solution, but we have not received a reply. Please check your inbox (and spam folder) and get back to us — we want to help.

Vurdert til 3 av 5 stjerner

Good pricing but measurements not good

Good pricing but quality is not there. Customer service was great in sending me a replacement when measurements were off. However even the replacement shade is not the right measurements and it’s too much of a hassle to reach out. All of my windows measurements are off so it is really disappointing.

5. mars 2026
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Svar fra Neutralcurtains

Hi Jannah,

Thank you for your honest feedback—and I'm truly sorry to hear that the replacement shade still didn't meet your expectations. That's not the experience we want for any of our customers.

We take this very seriously and would love the opportunity to make things right. Please reach out to us directly at support@neutralcurtains.com (or reply to our latest email) so we can resolve this for you personally.

We appreciate your patience and hope to turn this experience around.

Best,
Customer Support

Vurdert til 5 av 5 stjerner

I am searching for the right color and…

I am searching for the right color and texture. Ordering the books gave me an opportunity for true matching. They also send the liners you can choose from - which includes 100% black out.
I have made my selection and am ready to order!!
Thanks,
Michele F.

2. mars 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Neutralcurtains

Thank you! We're so glad the sample books helped you find the right color and lining. Excited to hear you're ready to place your order!

Vurdert til 5 av 5 stjerner

Nice samples

I have to say that I never bought anything from them yet, but I did receive a lot of samples and they’re all very nice. I’m just sorta stuck regarding which way I want to go.

28. februar 2026
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Svar fra Neutralcurtains

Thank you for trying our samples! Take your time choosing — if you need any help deciding, we're always here to help.

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