Extremely helpful through the entire process. We love the fire pit as it brought our backyard renovation together. Jess in customer service goes the extra xtra mile!
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Communication was timely and detailed. Delivery was much earlier than expected but easy. Have not used it yet, but it looks fantastic and eager to do so once we finish the patio project.
I had been searching for a bar height fire table for months. There were a few cheaper models on other sites, but they were all out of stock or were discontinued all together. Apparently, this is a nic... Vis mer
didnt return emails or calls or chats. sent parts weeks late. i can't use your steel shelf because it puts the ring burner too high so that it cant get covered by the rock/glass so then i had to spend... Vis mer
Selskapet har svart
4,5
Enestående
139 anmeldelser
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Har svart på 88 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Had a broken baffle that was instantly…
Had a broken baffle that was instantly replaced and a $120 credit back for scratches…. Would purchase again, very good customer service
5. desember 2025
Anmeldelse skrevet uten oppfordring
Follow up
Follow up on an issue where I ordered a fire pit that need additional clarification, parts and guidance was excellent
5. november 2025
Good customer experience
Good customer experience. Fast delivery and Nice quality.
12. november 2025
Anmeldelse skrevet uten oppfordring
Wouldn't buy from anywhere else
As a property manager, I’ve worked with a lot of vendors and Fire Pit Surplus is easily one of the best. Their team is responsive, knowledgeable, and always helps me find the right fire pits for our properties. Orders arrive on time, the products look fantastic, and our residents love the upgrade. It’s rare to find a company that combines great service, quality products, and competitive pricing like this. Highly recommend them for any commercial or residential property projects.
5. november 2025
Anmeldelse skrevet uten oppfordring
Perfection
Easy to purchase and shipping was short with extremely well packing for my wood stove. It arrived in perfect condition, flawless. Extremely happy.. Thank you guys.
11. november 2025
Firepitsurplus is the best!
Love my new fireplace! Looks amazing, gives off great heat, and totally upgraded my living room. Super easy process and great customer service!
1. november 2025
Anmeldelse skrevet uten oppfordring
Products are AMAZING!
Communication was fast, easy and friendly. The packaging was very professional and shipping was fast! Highly recommended!
10. juli 2025
Anmeldelse skrevet uten oppfordring
Great communication as well as expert…
Great communication as well as expert packaging. Also, quick shipping. Received woodstove in less than a week after placing order. Freight Co was a pleasure to work with and the driver was top notch.
24. oktober 2025
Easy sales, free shipping
Easy sales process. Rayden Ramkisson was friendly and super helpful. His attention to the customer is excellent. He even sent me a form from the manufacturer of the wood stove I purchased so that I could take advantage of a special promotion, and then called me 2 days later to follow up. Although there was a hiccup with the shipping, it was entirely the fault of the shipping company, not Fire Pit Surplus. And for free shipping, it was a hell of a deal.
8. oktober 2025
After years of my wife wanting a fire pit…
We ordered our concrete fire pit and despite the long shipping estimate it showed up significantly ahead of schedule. It was well packed and loaded on a palette, which was 400lbs total. The shipper hung around while we removed the packaging and inspected for damage, but it arrived in perfect condition. Setup was easy and we were up and running in 45 mins including leveling and tearing down the packaging.
The fire pit itself is solid, looks phenomenal, and is a massive positive addition to the ambiance of our patio. Outstanding experience!
9. oktober 2025
Svar fra Firepitsurplus
Thank you for sharing your experience Erik! We're glad everything went smooth.
good people to talk to on the phone
good people to talk to on the phone. They all seemed very nice
5. oktober 2025
Svar fra Firepitsurplus
Thank you so much Dino! Means a lot. We strive to be the best fire pit company out there.
Quick delivery and everything was just…
Quick delivery and everything was just right. Installed and working perfectly!
28. september 2025
delivered as promised wind guard and…
delivered as promised wind guard and steel cover for elementi andes fire pit table
2. oktober 2025
Ordering the fire pit was a breeze
Ordering the fire pit was a breeze. I ordered it in Sunday night and Friday morning it was in my backyard! The instructions for receiving the fire pit were so helpful. It’s beautiful and exactly what we wanted.
2. oktober 2025
Great Responsive Customer Service
14. september 2025
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