Fireguardplus Anmeldelser 

Total crap, one failed within a couple of months, now the heat detector has failed. 10 year guarantee? No chance, the company do not respond to e mails. DO NOT USE THIS COMPANY.

I have a bleeping less than two years old smoke alarm. Like someone else, I sent an email to FireGuard Plus. I got an almost immediate response from Peter of the ‘Customer Support Team’. Asked me to send a photo of the back of alarm, which has nothing very unique about it. Peter is a bot, I think. Peter does not live or breathe, I don’t think. Its email address is zendesk.com, which is an automated customer response service. FireGuard Alarms Ltd changed name to EQUI 687 Ltd in June 2022 and EQUI 687 Ltd dissolved in April 2023. The two named people now have a new company with a London address. I don’t expect to receive a replacement alarm from Peter when ‘his’ stocking problem resolves.

Update - 4/12/23 - My cynicism has proven to be wrongly placed. My apologies to Peter. A replacement alarm arrived in the post today. Now fitted and working. Still don’t believe he’s a human.

Everything seems fine, until something goes wrong, then the company doesn’t want to know.
I have had no response to my emails. There is no other way of contacting the company.
Legislation should not allow companies to set up which are fraud, they advertised themselves as complaint with new Scottish legislation. These claims should be checked out.
Beware and check out companies first. These alarms were not cheap.

Short summary to begin with then I'll tell you the full story. I bought these alarms, was warned of them before I received them, cancelled the order and received a full refund, can't fault the company in that regard.

I was getting some electrical work done in my house and my friend, who was the electrician doing the work asked if I had thought about getting new smoke alarms to bring me up to speed with the new legislation. Funnily enough just the week before I had bought one of the bundles from Fireguard+, hadn't received them yet. My friend asked where I had got them and warned me that a lot of disreputable companies had sprang up punting cheap Chinese alarms for vastly inflated prices, targeting people panicking about getting their homes compliant. I said the name of the company and I had done my homework, read the reviews and it seemed legit. He frowned and said he was pretty sure that was one of the companies he was on about and said look it up, it'll be a new company, no history and sure enough all of the reviews (mainly positive I hasten to add) were recent. He said these companies will flog a load of alarms over the next couple of years then fold before bad things start happening, word gets out or people run into issues with the alarms. I cancelled the order and to be fair to the company I received a full refund fairly quickly. My friend said he could supply me with legitimate battery alarms from a reputable manufacturer for a similar price but as he was doing electrical work anyway the additional wiring work for wired ones wouldn't take long, so getting wired ones from him actually cost me less (wired alarms are cheaper than battery ones as the battery in them is only for backup as opposed to the main power source) than the Fireguard ones.

So I ended up with Aico alarms, these are made by a company called Ei electronics who are a long standing company with a manufacturing plant in Ireland. My friend is a registered installer of them so I also got a certificate stating they had been installed and tested correctly in accordance with the manufacturers procedure. He said that basically all electricians use them because they are A: good, B: affordable and easy to get for tradesmen (basically all tradey places stock them) and C: reliable so they don't get hassle with people complaining about their alarms going wrong. I cynically said, yeah yeah you just pedal them because you get a decent trade discount on them and screw me with the markup, to which he chuckled and said well yes of course I buy lots of them so I get a good deal and make a few quid on each alarm but even so you would struggle to get reputable ones any cheaper and sure enough. He also said FireAngel and Kidde alarms are ok but they are marketed more towards the consumer market (sold in B&Q, screwfix etc) so are more expensive, shiny packaging etc.

On review now, several months later, the reviews would suggest my friend was right and this Fireguard+ is a one manned band company set up importing cheap alarms in bulk and selling them on, it will no doubt disappear in a couple of years.

In short, you get smoke alarms because in a fire they can save you and your families lives, why skimp on that? Lots of companies have sprung up from nowhere taking advantage of the new legislation with no history. I had just assumed getting a professional to install a recognised brand of alarms would be eye wateringly expensive but it wasn't so. Note the electrician who did mine was my friend as I state but it wasn't a "homer" or "mates rates" cash job, he certainly wasn't ripping me off but I was paying his full rate. I would say as a guide, if a tradesman is charging for the physical alarm itself anything up to what you can get it for online yourself then that is reasonable (they make a few quid off the trade price, you don't pay any more than you would have to anyway, everyone wins) if it is way more then they are taking the mick. Yes there will be time to install and there is a trade off, wired alarms are cheaper to buy and replace in 10yrs time but are more work to install. Come to think that was another thing he warned me on, if you get a dodgy brand of wired ones, the company might not exist in 10 years (all alarms should be replaced in 10years) you might need to get complete new ones wired in as opposed to clipping a new one into the existing base.

Battery ones are an option, you can do it yourself, just make sure you get a decent brand as mentioned above (you can get Aico ones online). You can also get a mixture, so long as they can all talk to each other, again get a reputable brand. A reputable electrician will put up battery ones in a normal sized house in a couple of hours and give you a certificate stating they have been positioned, set up and tested correctly for piece of mind and to avoid any nonsense with insurance or when it comes to selling your house.

Definitely do not buy these horrible alarms.
One fell off the roof almost immediately, then a few days later nearly fell off the wall. Fortunately, I found it barely hanging on by a thread and could take it down before it crashed down and broke anything that was on the mantlepiece!

The frequently go off for absolutely no reason, including at completely objectionable hours.
The whole lot have just gone off seven (seven!!!) times in a row, between 3-3:45am. So, now they're all taken down, wrapped in a bunch of towels, and chucked in the coal bunker outside - just so that it's possible to actually sleep.

I could easily believe that these are unbranded cheap junk made in a zero standards factory in Shenzhen, as others are saying.

Apparently, the bundles are supposed to come with a remote control? Well, this one didn't. So, it's a complete pain in the bum whenever they go off.
And it's so LOUD, Every. Single. Time.

Absolutely don't buy these.
Not under any circumstance.

I purchased a Smoke Alarm System from this company in November 2021.
Although the batteries are meant to have a 10 year guarantee, one of my alarms started ‘chirping’ . Because they don’t seem to be able to be contacted by phone, I sent sn email on 24th April.
I did receive a reply by email after 2 days to say they send me out a replacement alarm.
Having heard or received anything by 16th May, I emailed them again, but as of now have not heard or received anything.

Looking at other reviews this seems to be a common problem and therefore I am writing this review to warn others about this firm.

The system I bought for around £350 wasn’t the cheapest I could have gone with, but was hoping, unfortunately that I would receive a better after service.

Despite repeated attempts, zero response to E-mails. Does this Company still exist?

Bought 3 smoke and 1 heat detector as required for our home by Scottish legislation

Around Christmas they started giving false alarms.

Company emailed and advised to repair them. Did that and a month later at 2am had a false alarm, had the neighbours call and had to abort a weekend away, more false alarms and took them down and put them in a box in the porch. Still got false alarms but couldn’t hear them so much but that proved it was not our environment but the units themselves.

Emailed the supplier and new units to replace them all were dispatched.

1 month in and no false alarms!

Like so many other reviews here I’ve had faults with my Firegaurd+ interlinked alarms- two have now disturbed my sleep by ‘beeping’…. Despite battery life due till 2031. I am now looking at other options- but I cannot afford to waste £130+ and now I have to find another supplier.

Like a few other people, I bought these alarms in June 21. After only 18 months (battery life allegedly 10 years!) our hall smoke detector started beeping and flashing red to indicate low battery. I emailed this company twice, but have had no response. I can only advise you avoid this company's products.

If your happy to be woken in the early hours by faulty alarms ..then these are the ones for you..!

Sadly I'm another customer who has had issues with this company. I initially bought 3 interlinked alarms for my flat in January last year. In December this year, the one fitted in the hall started beeping intermittently, seemingly indicating low battery. Surprising given these are supposed to have 10 year battery life!

I contacted the company to request a replacement alarm, which was sent out however also did not work. Upon emailing again about this issue, I received no further response from them. Having now checked them out on this website I see that I'm not the only one who has had issues with them and sadly, I've now had to purchase other interlinked alarms from a more reputable company instead at more expense.
Very disappointing.

I echo most of the reviews here. Don’t buy these alarms. I have had 3 smoke alarms replaced due to them being faulty. Each faulty device has been replaced very quickly by Peter but I have asked for an explanation as to what the issues are. Those emails remain unanswered. I am going to replace my system and purchase from a more reputable supplier. I did tell Peter this but he did not acknowledge my frustration and disappointment.

We bought a pack last year based on a friend's recommendation and we were not disappointed. We had a query and used the contact form which was answered very quickly. Then one of the alarms failed and again used the contact form which too was dealt with very quickly and again the issue was resolved without any hassle. Fantastic customer service. 5* doesn't get near it... Worth so much more!

If I could rate 0 stars I would! Initially installation was fine, fast forward 9 months and they beep almost constantly even though there is no fire threat! We have to constantly keep resetting them with the remote, only to have them go off again within minutes!! No sleep!!
We tried emailing the company for assistance, got very little advice other than to try to re pair them, which we did with no success, then the company failed to get back to us. Interestingly the person we’ve been dealing with is called ‘Peter’, which I’ve seen on other reviews was quite helpful and sent out replacements, not this ‘Peter’ evidently!!!
Anyway we’ve decided that even if they did offer replacements after all the negative reviews as well as our own negative experience, we are certain they wouldn’t last anywhere near the 10years stated - it’s a scam!!
So off to find a decent supplier of fire alarms we go, cos there ain’t none here that’s for certain!
They should be ashamed of themselves as these crappy units will inevitably cost someone’s life eventually.
In order to shut the alarms up we had to break them open and cut the lead - as seen in the photo!

The alarms keep going off when there is no smoke or fumes. I have had these alarms for about 14 months. One was faulty at the start but that was replaced and all was well until the middle of the night about 2 weeks ago when they went off. we checked everywhere but there was no fire. Eventually we went back to bed only to be wakened 2 hours later. Following some unhelpful advise from Fire guard has reduced the time intervals have decreased to about 2 minutes and the alarms are currently in a plastic box in a wardrobe and I am trying to find a way of disposing of them. Don't buy from this firm

Bought a bundle for my house in January this year. 2 nights ago the one in my hall started beeping. At first I thought it was my old hard wired alarm which sits alongside but eventually after standing and watching realised it was the new one with the 10 year battery ha! ha! After 2 sleepless nights and my nerves frayed I prised it from the ceiling and cut the wires. I am raging at this company who have no contact phone number. However,they responded within a few hours to my email, so I am hopeful of a replacement. I am a pensioner, living alone so this has been a really bad experience for me.

I First ordered two sets of linked detectors on 22 January 22 one for myself and one for my daughter and since ordered another 4 sets for relatives. all have arrived as stated and service was good. Today after just ten months one of my daughter's alarms failed it just had intermittent bleep but no alarm signal when tested battery gone. These alarms have a ten-year battery life? the alarms have never had cause to be used. I am now worried about all the rest i have fitted for relatives if they fail early, it completely defeats the point of having them

I believe you only find out how good a company is when something goes wrong.
Unfortunately to my cost two of my smoke detectors have failed inside 10 months. [Constant beeping]
So much for a so called 10 year guarantee. This company won't reply to emails. Three sent now without any signs of replacement units.
They will supply your order in a timely manner however my experience is the units won't last 1 year.
The battery is built in so you cannot replace it yourself.
I could not recommend this company to anyone due to my experience.

Remote controller and one smoke alarm not working. Interlinking not working. Promised immediate replacements. Didn't arrive. Emailed - to be told they were in the post. Weeks later, they obviously never had been posted. No longer answering emails.
I see one review that suggests the system is not compliant with Scottish legislation!!