FireAngel Anmeldelser 5 544

I made a simple request about a failing smoke detector. I received very prompt reply from Robbie who organised a replacement. Excellent response.

I had a problem with a Fireangel carbon monoxide alarm and emailed the company for help. I received a very quick reply from Robbie apologising and telling me it will be replaced under warranty and delivered by Royal Mail in the next few days.
I cannot fault this company for their customer care and after sales service which I have always found to be excellent and would not hesitate to buy from them again.

Quick and easy to get the faulty unit replaced under warranty awesome people

I bought 2 FireAngel alarms 2-3 years ago. Both products have an expiry date of 2031.
Like nearly every review on here, one of the alarms became faulty about a week ago.
As per the online advice, I sent all of my personal details, batch number and model number as well as a photo of the item. The advice was to “proof of purchase (if available)”. Maybe I’m wrong, but I can’t imagine most people keep receipts for years and years, I know I don’t, especially when the specific item can be identified by the item sticker details.
I’ve been told that the faulty item cannot be replaced as I can’t find my receipt.
As I’m not in a position to replace the alarm I have now moved the remaining alarm to the downstairs ceiling and no longer have an alarm upstairs.
To be honest, after reading all of the reviews, it seems these alarms commonly fault and I would be reluctant to spend further money with this brand even if I wasn’t as cash strapped as I am

Sophia provided me excellent service and emailed me back really quickly about my query, fully resolving any issues I had.

Excellent customer service, thanks to the customer service team for dealing with the issue i had so promptly.
Good communication, timely response to enquiry, overall fabulous.

Quick solution to the issue. Robbie was a star. Highly recommend.

Robbie was very helpful and efficient arranging for the faulty alarm to be replaced.

Replaced the alarm after 2 years due to beeping, amazing service

The FireAngel operative, Madjid, was very helpful and provided clear advice and instructions on how to fault find on my device. Ultimately, the unit had to be replaced and Madjid guided me through the process and provided email confirmation that a warranty replacement would be mailed to me. First class service.

I used to fit FireAngel alarms when I owned a small GasSafe registered company that looked after landlords' properties. I would not want to continue doing so, in the future, given recent experiences, for three important reasons.
The customer support is shocking. I reported that units in my home had failed within the ten-year life of the alarms. The company, depite me showing photos of the serial numbers and expiry dates would not honour the warranty without purchase receipts.
Five units have failed at one property within less than a 2-year period of installation. All were 10-year linked alarms.
Screwfix (Plumbfix) is selling units that have less than 10-year expiry dates, in fact I have been unable to buy an alarm with an expiry date 10 years from now.
FireAngel is as disappointing as Kidde when it comes to smoke and CO alarms.
My take is, spend the extra and get Aico

Following FireAngel response:
I have already sent a photo with all failed units' serial and batch numbers on
I now have their proof of purchase in Dec 2024
Unfortunately, it seems the company does not honour purchases from retailers on eBay. According to an email from FireAngel, the warranty extends only to Screwfix, B&Q, Toolstation, and FireAngel. This, to me, suggests that all others' alarms are 'hooky' as Del Boy might say. By the way Screwfix is still selling out-of-date heat alarms, perhaps that's why the Company is flogging them at a £10 discount

Robbie was very helpful and Fire Angel provided a replacement for my faulty C

Our house is equipped with mains powered FireAngel smoke alarms. Two years after installation, one of the alarms started giving false alarms. I contacted FireAngel and spoke with Nikita.
She has greatly helped us by kindly replacing the broken alarm under warranty.
Thank you.

Had an issue with my smoke alarm. The gentleman called Robbie resolved the issue in no time and send a replacement.
Highly recommended.

Contacted regarding constantley chirping alarm.
Told it was faulty but installed by builder and no receipt. Replace date on alarm was feb 2033.
Not interested in helping further or replacing faulty item.

Suspected fault with alarms led on to helpful info from Madjid in customer support. Problem resolved quickly and efficiently.

The title of my experience sums up very clearly my review of my appreciation of the way Alan handled my concerns and the replacement of my alarm within hours of me ringing FireAngel

Very helpful and responsive to my problem and has resolved it.

Recently via Amazon I purchased 12 FireAngel smoke / CO alarms, a mixed selection. One of the smoke alarms proved to be faulty.

I contacted the FireAngel customer care team (via the Amazon ‘contact the manufacturer’ link). FireAngel responded promptly and courteously, initially with maintenance / technical advice aimed at resolving the problem, however this proved unsuccessful. A replacement alarm has now been offered and accepted and is on its way.

From the outset the interaction with FireAngel was positive, it was obvious that someone, namely Madjid, had read my complaint / issue and the follow up was quick, helpful and conclusive.

Well done and thanks, Michael.

Sophia and Carol dealt with my query in a professional and friendly manor, and my problem was sorted within one phone call, thanks.