Cognius Anmeldelser 

My percentile ranking vanished after the app updated. Support said the layout had moved things around and sent me the new location — everything was intact.

I clicked on a Facebook advertisement offering a service for USD 0.99, which was the only payment I knowingly agreed to make. After completing the process, the website never finished loading. It continued spinning for more than two hours, and I never received access to the service or any confirmation that my registration had been completed.

Several days later, I discovered that USD 41.51 (R681.63) had been deducted from my account. I had not knowingly agreed to a recurring subscription and was surprised by the charge.

Only after investigating the company's website did I find the General Subscription Terms stating that the USD 0.99 payment was for a trial that would automatically convert into a paid subscription unless cancelled at least 24 hours before the trial ended. In my experience, this was not made sufficiently clear during the sign-up process, and I did not receive any reminder before the subscription charge was processed.

The first communication I received from the company was only after the payment had already been taken. I contacted them requesting a refund, cancellation of the subscription, closure of my account, and confirmation that no further charges would be made.

I believe the company could improve by making the trial terms and automatic renewal much more prominent before payment, providing clear confirmation that a subscription has been created, and sending reminder emails before charging customers.

Based on my experience, I would advise anyone considering the trial to read the subscription terms carefully and understand exactly when the trial ends to avoid unexpected charges.

My composite IQ number was nowhere on the dashboard, just the category scores. Apparently it sits one tap deeper support pointed it out in their first reply.

Honestly thought deleting the app would stop the billing. It doesn't, obviously, and $39.99 later I learned that from a very patient support agent who also processed my refund.

Didn't realise my one off payment was actually tied to a subscription. My bank called about suspected fraud and cancelled it.. I had tried to log on via email with no success, assumed it was fraud..

Retook the test hoping to beat my old score and then couldn't find either result. Support explained the history lives under Progress, not on the home screen, and both scores were right there.

scam. do not enter payment details

Bank froze my card over the Cognius charge before I'd even had my coffee. Support confirmed the $39.99 was my own renewal, refunded it at my request, and I unfroze the card feeling a bit dramatic

Signed up on cognius during one of those late-night scrolling spirals and forgot about it like two seconds later, classic me. Trial ends up billing me, and I'm bracing for the back-and-forth, but support just undid the whole thing, no interrogation, no "well actually" — just handled it.

My banking app pinged me at 7am about $39.99 going to cognius.app and I was sure my card details had leaked somewhere. One chat with support and it turned out to be my own forgotten trial — the refund landed the next morning.

I put off cancelling for weeks because I assumed there'd be a retention gauntlet. There wasn't one message, one reply, subscription gone.

That $39.99 withdrawal looked exactly like the sneaky recurring charges my bank keeps warning about. I flagged it to support fully expecting a fight; instead I got an apology and a same-day refund

Tried to cancel through Google Play, got an error, tried in the app, got a different error. Wrote to support expecting a runaround and instead got a done, here's your confirmation in under an hour.

I am usually the type who actually reads the fine print and I still somehow missed the auto renewal thing. Figured I had get some whole lecture about it from support but Cognius just put the $39.99 back, no fuss, no attitude. Did not even have to explain myself twice

I looked everywhere in the app for a cancel button and couldn't find one. Support cancelled my subscription for me as soon as I asked.

Fraud!!!! Trap of renewal!!! Scammers! I asked for refund!

I filled a FREE IQ test on Facebook then to get your report it was 99p . I didn’t pay the 99p nor did I ask you for £36.99 monthly subscription . Bank reported to me about fraud on my card off this Free test . Now my card is frozen I have to call my bank using the number on the back of my card. To cancel an attempt on my card more than once what I don’t get is how the hell did they get my card details from because I didn’t give them my details nor authority to charge my card.

Well, I fell into the autorenewal trap!! But I contacted support and got a refund. So all in all the autorenewal is a cheap trick but the company is acting honestly. So I give three stars and five stars for the support.

This app tried to charge my card for a subscription I didn't approve. I took a so called IQ test that was free but to get the results it was .99. So I paid that and then they tried to get 27.99 out of me which the bank stopped and now I will be issued a new card. I saw p people saying to just lock your card ,my was locked and they tried it but the bank stopped it. So locking your card doesn't help with this app. Just wanted people to know this.

Scam no way to cancel subscription or contact them