FireAngel Anmeldelser 

Listening and prompt solution to problem.
Thankyou Carol

Fire alarm not working correctly after 2 years. Should have been OK for approximately 10 years. Quick call to the company. Spoke to Alan, who was very helpful and sent an email explaining the procedure to get a replacement. Should be delivered within the next week or so.

Alan in tech support was really helpful and sorted out a replacement with no fuss at all, first class customer care

The person I spoke with was polite, pleasant and efficient. Dealt with my query satisfatorily.

Phoned Customer Services , spoke Sophia at Fireangel re a unit with a 10 yr battery that was malfunctioning a year or so out of it's 2 yr warrenty. She explained the hot weather can affect the sensor and advised to clean unit regularly to stop this happening in future. A new unit is being sent out free of charge great service from Fireangel
Thank youi

Recently had two FireAngel smoke alarms fitted in my house when moving in and one broke in just 4 months waking me up at 2:40am and making me believe my house was on fire it stopped beeping as I went to investigate I went back to sleep and then went to work and came to hear it beeping again which my poor neighbour would have been able to hear. I went to replace the battery assuming that was the issue only to find it is a sealed unit which means I am left without a smoke detector until I can source a new one. The biggest issue by far is sealing off the battery, what happened to right to repair and saving the planet? I'll never use FireAngel again.

Carol bent over backwards to help. Very satisfied with the response and my problem has been resolved very satisfactorily

I have several properties with wired interlinked alarms with this company. The app whereby I remote check and sound the alarms isnt working and hasnt been working for in excess of 8 weeks at least. They have failed to rectify this problem, blaming third parties. I believe this is a breach of health and safety issue regs. I intend reporting them to the HSE and Trading Standards over this issue. They have been an aboloute nightmare to me causing me signicant distress. This isnt the first time that the customer service from this company has been unacceptable.

Fantastic products that gives me complete peace of mind that my family is always safe - day or night - from fire or the silent, odourless danger of carbon monoxide!
Plus they have an amazing support team that have your back should you ever need them - with a huge shout out to the brilliant Sophia 🙌

I currently have five FireAngel alarms installed in my home. After five years of reliable operation, one unit began falsely triggering. Following the initial troubleshooting steps, I contacted FireAngel customer support and spoke with Carol, who provided exceptional service. She promptly guided me through the warranty process, requesting only an email with proof of purchase. Shortly after submitting the details, she confirmed that a replacement alarm had been dispatched. The service was outstanding from start to finish, and I will certainly continue to purchase FireAngel products when these units reach the end of their lifespan.

Replacement alarm sent very promptly.

A quick response from my initial contact by email. Only had to fill out a few details and then a replacement fire alarm was posted to my door.
I'm very happy with the outcome which was dealt with quickly and efficiently.

Thank you very much.

Excellent service from ringing and Carol very helpful. Solved problem, expecting a new smoke alarm in post and answered many questions.

Madjid was extremely helpful and successfully guided me through all the problems l had. Highly recommend.

Contacted Fire Angel Customer Services about a faulty fire alarm. The team (Carol) deserve recognition for their friendly, helpful and professional approach, resolving my problem.

We unfortunately had an issue with a faulty smoke detector that suddenly in the middle of the night decided to not wish to be silenced. The only way was to remove the batteries.
In contacting Fire Angel as the alarm had a 5 year warranty and was only 9 months old they were so helpful and supportive.
A replacement has been quickly arranged and will be with us shortly.

Had a problem with my fire alarm going off constantly, it was still within it's working life. FireAngel are free posting me a replacement. This is obviously more than I expected as postage is an expense now days, I am grateful for their brilliant customer service and support.

When such company put a Warranty in their batteries for 10 years and you have to change the whole units after 6 years as the Warranty doesn't seem to mean anything to them, it is an absolute joke! And I have heard this countless time with Fire Angel, the units are not fit for the while Warranty period and they won't be giving you any replacement units, in clear, FIRE ANGEL cannot care less!!!

Something went wrong and they sorted it straight away under warranty. This is what I like a company that stands by the products if Something does go wrong. So thank you.

Carol and Sophia were excellent in successfully resolving the issue by phone and email. Thank you for your help. Straight forward and great to get help from real human beings who were efficient, dealt with problem quickly.