FireAngel Anmeldelser 

Great service - faulty smoke detector replaced via post simply and quickly
Thank you to Sophia and Alan

Our existing alarm failed whilst still under warranty and I contacted the firm. Robbie swiftly dealt with our enquiry and we now have a replacement alarm.

Had a fault with one of our fireangel alarms, but it was dealt with promptly by their customer service (Ravi) and they sent out a replacement.

Really quick and simple process aided by very good service from Sophia.

Spoke with Alan, who was supremely helpful. Identified that there was likely a problem with our smoke detector, and he arranged for a replacement to be sent out ASAP. Great customer service.

When I called Fireangel I was 7th in the queue, after 5 minutes waiting I was given a call back option, then 30 minutes later Robbie called back, he was very professional, asked a couple of questions about the faulty device and then sent me an email with instructions to send a copy of my receipt, the process only took 3-4 minutes, I received another email the following day saying a replacement device will be sent by Royal Mail and it should arrive 7-10 working days, very good service, just waiting for the device to arrive.

DO NOT BUY ONE OF THESE SMOKE ALARMS!
I purchased a FA6615 in December 2025, I had just moved in to the property and now can't find the receipt. It has not even lasted 8 months, the customer service is beyond non existent when you phone even though the alarms give you a date of 10 years it should last until they won't help you. I will purchase from another company in future.

We generally use Fire Angel smoke & CO2 alarms because of their reputation. Our new motorhome came with Fire Angel devices as well & we were rather surprised when the fire alarm misactivated.

I contacted the company and one of their customer support team (Robbie) replied immediately, initially offering advice on what the problem could be & how to rectify it. When this didn’t work, the device was replaced under warranty.

The company have a good reputation for a reason & we will continue to use Fire Angel products.

I bought the FA3829 batch 22471.
It lasted less than three years. I have no proof of purchase anymore so they are off the hook. They don’t believe that I actually bought the product. Shame on fireangel. What company keeps an invoice for more than three years? I cannot recommend this company.

Fire alarm failed within warranty. I sent details to FireAngel and after a bit of a wait I got a vey helpful reply from Alan, and a replacement has now arrived by post. Excellent customer service, we'll use them again

Needed a replacement battery. Robbie directed me to the location where I could order it.

We had an issue with our heat alarm (within its warranty), but this was quickly resolved by Madjid with a replacement on its way to us in the post.

Promptly answered the phone.
Replaced my smoke alarm.

Fireangel's smoke detectors are first class and reasonably priced. When one did malfunction it was replaced immediately.

Contacted fireangel customer service because of an issue I had with one of their alarms. Spoke with Sophia who was very helpful, answered a few questions then some days later got a lovely email from Carol telling me I was being sent a replacement alarm. Fantastic!
Great customer service and special thanks to Sophia and Carol.

I telephoned the Company and spoke to Robbie about a problem I was having with one of their products. He was very helpful, patient and the matter was soon resolved. Thank you very much, Robbie. I would certainly recommend this Company.

Quand un produit pose un problème et que nous sommes dans l'impossibilité de le résoudre, il est alors essentiel d'avoir auprès du fournisseur/fabricant, une réponse permettant sa résolution. Dans cette expérience, tout a été parfaitement effectué professionnellement. L'écoute, la prise en compte du problème, la recherche d'une solution et sa mise en place rapide.
Bravo à votre technicien car la situation est maintenant réglée et fonctionnelle.

I recently had an issue with a FireAngel smoke alarm that started giving false alarms well before its expiry date. I got in touch with customer care and spoke with Robbie, who was absolutely brilliant. Not only did he quickly arrange for a replacement alarm to be sent out, but he also provided clear, easy-to-follow advice on how to safely deactivate the old, faulty unit. It’s rare to get such helpful and hassle-free service these days. Huge thanks to Robbie for sorting it out so smoothly!

I had an issue with the battery life of my alarm. Robbie was calm and efficient in listening to me and resolving the problem. Great experience!

Excellent customer service from Madjid.
He arranged a replacement alarm as soon as I explained the fault.
Would highly recommend