FireAngel Anmeldelser 

Fire angel Pro Detectors

So many issues. I went through 3 different heat detectors before eventually getting one that worked.

I'm now having issues adding new devices as they won't add using certain existing devices, and the app sometimes goes haywire.

Customer service is totally hit and miss. I reported an issue about 5 weeks about but haven't really had any response. It takes them forever to respond.

App not good have one gateway two smoke detectors and a heat detector but app finds 6 with one showing ac failure yet have green led on smoke and heat detectors. Spoke to customer service 3 times very polite but still the same. I have learned unlearned the devices so many times my arms are worn out.
Would definitely recommend a more user friendly make especially the app which is terrible by modern standards

The service and no quibble replacement product was first class and professional.

Smoke alarm failed after 18 months.
10 year battery supposedly.
I contacted fireangel support who were awful.
Said I should contact the firm I bought it from
unconcerned and really rude.
The alarm was for my 93 year old mum.
I’d already replaced the alarm, but thought the firm might care about failing batteries.

I have had the Fireangel connected system with a number of units forming my house wide protection, all monitored using the app.

A while back my gateway failed and I had to replace it, to my amazement I was not able to remove the failed unit and replace it with the new one. I had to phone up customer services to do this as there is no provision in the app. This was not a quick process and took a considerable amount of time. Even then I was left with the old failed unit still in the app as an unknown item with no way to remove it.

You can no longer get to the login screen as it is continually stuck in buffering mode.

The app has not been updated in over a year as clearly Fireangel has lost interest in maintaining it. So my smart system is effectively a dumb system with no way to control it either through the app or through an online account.

So beware as Fireangel on their website talk about the app as a functioning app with all these features to make administration of your system possible remotely.

Fireangel, if you no longer want to support the app then at least allow your customers to do the same functions online.

As it stands I can no longer recommend the Fireangel connected system along with its extra costs if you can no longer control it remotely.

Clear communication for customer with hearing loss. I was grateful to Sophia for speaking slowly and clearly. The job was done in no time! Thankyou Sophia!

although this company produces a lot of fire safety equipment i have found the products to be very unreliable and can not trust them to work correctly in emergency

Friendly experienced advice, politeness and wanted to help me,especially when I needed help in another country,very good from Robbie

Wonderful service, once I was able to get through. Tried back on 18th Aug, with the contact form, no response, however phoned the contact number and got a call back quickly . Your Service rep. was very understanding, helpful and resolved the problem.
Thank you for your help

No reply to my initial email about a faulty fire alarm, so I phoned a few days later.
I did not have to wait too long on the phone before I was dealt with.
Madjid apologised and informed me they were very busy at the moment, but he dealt with my problem very efficiently, and after I submitted the relevant paperwork, I was sent a replacement alarm, under warranty, within a few days.

Carol and Alan provided an excellent service helping me to resolve a problem with a faulty smoke alarm. They provided accurate information and guidance, stayed on the phone while I carried out their diagnostic checks and supplied a replacement alarm.

Nice polite helpful staff. Our smoke alarm failed and Fire angel did not getting a replacement a hassle. A quick phone call and it literally arrived by return post! I only wish dealing with any of BT's many subsidiaries was as simple, or even successful!

I Purchased several FireAngel SW10 's just under 2 years ago when one went faulty. Contacting the Customer Service it was quickly agreed a replacement was required and after sending copy of the purchase receipt a replacement was posted and received two days later. Very happy. However the moral here is to keep you original sales receipts as without it things are a bit problematic.

Spoke to Robbie, he was so helpful and understanding. Wonderful. Thank you.

Fire Angel took a few days to respond fully but explained they were busy so fine. Robbie dealt with a replacement for a faulty unit within warranty and having proof of purchase quickly, politely and efficiently. Thank you.

My fire alarm stopped working within the guarantee period, it took just one phone call and a follow up e-mail to provide my details.
A very nice helpful e-mail from Sophia, in customer support advised me that a replacement alarm was being arranged.
I couldn’t ask for a better response, thank you.

Nette adequate service bij problemen met een rookmelder. Krijg onder garantie een nieuwe opgestuurd. Nogmaals dank!

Great customer service, even after the purchase. Robbie was always friendly and extremely helpful. I’d definitely buy something from Fire Angel again.

Merci a Madjid pour son très bon accueil et sa rétroactivité. Service au top.

I purchased 11 connected smoke and heat products. Managed to get some of them connected. 2 items werent connecting. I have contacted customer service twice and I'm still waiting for a response.