FireAngel Anmeldelser 

Phone call answered by Alan who fully dealt with my problem. Great customer service.

Had no problem getting the replacement,
Slow due to high email requests but I knew it would be.
I would recomend a phonecall if urgent.

I contacted FireAngel to report a fault with our FA3820 Carbon Monoxide Alarm this problem has been resolved with the help of Robbie many thanks for an excellent service

Brilliant service by Nikkita. Thank you for my new smoke alarm

Dangerous products and poorly made that do not last long.
Bought the FA6620 last September which has a ten year expiry and a five year warranty. Less than a year later it’s out of battery. useless customer service - wouldn’t replace it and after being on hold for about 30 mins could tell the guy was fed up taking these calls about faulty products. There’s much better more reliable brands out there - don’t rexcomend these at all

While slow to reply to my initial warranty claim email, the customer experience and friendliness of the staff when called was fantastic. I spoke with a gentlemen named Alan who was polite, courteous and professional, and I can only describe him as an absolute credit to the business. Alan resolved my warranty claim issue efficiently and I will always use this brand going forwards for all of my fire and carbon alarm needs.

Faulty smoke alarm — very disappointing product and customer service

I purchased a FireAngel ST-622 in November 2025. The alarm had a “replace by” date of January 2036, so I expected it to provide many years of reliable protection.

Unfortunately, the alarm became faulty and I contacted FireAngel on 6 August 2026. I provided my original invoice and photographs of the product to support my complaint.

This is a smoke alarm — a safety-critical product. I was not prepared to leave my home without adequate protection while waiting for FireAngel to deal with the problem, so I had no choice but to purchase a replacement immediately from Amazon.

I then asked FireAngel for a refund, given that I had already had to purchase a replacement. Their response was that they could only offer me another replacement unit.

This makes little sense in my circumstances. I had already purchased a replacement because I needed a functioning smoke alarm immediately, so I did not need another unit.

Even more frustratingly, I am still waiting for the replacement FireAngel promised, despite sending reminder emails.

I am extremely disappointed. The alarm failed after less than a year, despite having a stated replacement date of January 2036, and the subsequent customer service has been slow and unhelpful.

When a safety-critical product fails, I would expect the manufacturer to take the matter seriously and provide a prompt and reasonable resolution. Instead, I have been left out of pocket for purchasing another alarm and am still waiting for FireAngel to resolve the original complaint.

I would think very carefully before purchasing a FireAngel smoke alarm based on my experience.

Had a problem with a FA6611 giving false alarms. Alan in Customer Support dealt with the issue promptly, agreeing to send a replacement. Great service!

I buy these for a property in France every 4 to 5 years I have to replace them all as the batteries fail

Nikkita has done a fantastic job for me in sorting replacement carbon monoxide detector , I really do appreciate it, thank you so much.

Although I have had quite a lot of trouble with Fireangel smoke alarms failing after just a few years, I had a good experience with them when I claimed on warranty. Robbie dealt with it without any fuss. If customers services only were as good as this one in all companies, life would be a deal less stressful.

My call was dealt with very professionally and with clear polite understanding by Sophia and Carol many thanks Chris

My two FireAngel smoke alarms failed after 5 years. They were still under warranty so I contacted FireAngel to ask for their advise. They took a while to respond but when they did they said they are exceptionally busy and asked for my patience. I can understand this considering the extreme weather we have had this summer. Worried about the risk to my property from wildfires I resent my details and waited patiently to hear back. I am delighted to say FireAngel just emailed to say they are sending me two replacements. I am so relieved.

sehr gute schnelle Abwicklung von Nikkita.
Danke!

Je remercie Madjid du service client pour avoir traité ma réclamation avec une efficacité remarquable.
Je recommande Fire angel a 100%, ils ne laissent pas tomber leur clients au moindre soucis, vous pouvez leur faire confiance.
Soyez sûr que nous vous renouvelons notre confiance et ne manquerons pas de parler de votre sérieux autour de nous.

Produkt taugt nichts. Etwa 15 von 20 Rauchmeldern in der Garantiezeit defekt (Fehlalarme). Werden, wenn man das nicht unkomplizierte Procedere der Firma befolgt, zuverlässig ausgetauscht. Die Ersatzlieferung kann allerdings einige Wochen, sogar Monate dauern.

Had an issue with a smoke detector indicating low battery warning. I contacted FireAngel, spoke to Madjid, was asked to send copy of invoice for detector and replacement was authorised within 10mins, excellent service.

Le conseiller Mr. MADJID à été très efficace, il a répondu à toutes mes attentes concernant le produit reçu.

Efficient handling of my request for a replacement faulty smoke alarm. No fuss, just plain good old fashioned customer service from Robbie at Fireangel. Thank you.

Wow, a company that you can get through to by phone and quickly speak to a real person! Carol dealt very helpfully and very courteously indeed with my help request. If her patience, product knowledge, and technical understanding are typical of the telephone support section, then anyone contacting this company is in capable hands. Very pleased with today's telephone support. This is a key provision, almost a USP these days, when so many companies now automate their so-called 'helplines'. Well done, FireAngel, and thank you, Carol.