FireAngel Anmeldelser 

Had an issue with one of my fire alarms. Rang customer support and spoke with Alan. Issue resolved with replacement alarm in post 2 days later. 1st clsss service.

Very helpful agency and very patient and gave very good advice also special mention to sophia who was excellent in guiding me through the steps to secure a new smoke detector

Very good service, Robbie took all the details regarding my faulty smoke alarm and gave me clear directions he was very patient and informative.
Sophia responded after I sent proof of purchase again very informative and clear.
It was a pain having a faulty alarm but they were very efficient and quick sorting out a replacement, good service, thank you

Excellent service when I had an issue with a smoke alarm. Promptly addressed by Madjid.

I have had 4 Fire Angel wireless linked smoke alarms installed in my home for over 10 years now and ALL have had the low battery warning long before the 10 year sealed battery life expectancy (but conveniently after the 5 year warranty has expired). Another alarm has today (24/09/26) started low battery warning with replace date of January 2030. I feel stuck buying more replacements otherwise save up to replace all 4 alarms with a new system and fit new backing plates to the ceiling. I find it very disappointing not one of these alarms has come anywhere close to full end of battery life date. I've tried getting the dust out with a hairdryer which makes no difference.

Spoke with Robbie at FireAngel customer service last week. He was so helpful and patient - really impressed. We had a connected heat detector that had malfunctioned within the 5 year warranty period. He talked me through disconecting it (to stop the beeping) and arranged a replacement to be sent out. He also realised our system was offline, so got it connected again and then he realised that our control panel also had a low battery, so he helped me sort that out too. He then followed up by email. Great service!

Très contente de FireAngel et de l'accompagnement de Madjid, un excellent professionnel. Merci pour votre efficacité !

Great help & service from Robbie after a failure within warranty period, very happy, thanks !!

I purchased 2 of these FireAngel model :SB1. Batch number 21264. Date of replacement December 2031. smoke alarms from the Bridlington Aldi UK store a couple of years ago.
One started constantly giving false alarms last year so I disposed of it. The second one has started now and thinking that it was the battery I replaced it but it is still constantly sounding its alarm.
I expected them to last longer than they have so I have emailed them twice about them and have not received any reply. I would never buy anything with the FireAngel name after this experience.

FireAngel promptly replaced a CO alarm that had stopped working. With many thanks to Nikkita.

Great service from Sophia and honored guarantee promptly

Great support from Nikkita (FireAngel customer service) when our CO alarm suffered a fault whilst under warranty. Arranged for a replacement alarm to be sent which was delivered quickly. Thank you.

I’ve had a very positive experience with FireAngel’s customer service. I contacted them because a replacement smoke alarm I received in 2024 developed a fault much earlier than expected. Nikkita responded quickly, confirmed that the alarm was still under warranty and immediately arranged a new replacement for me.

This is not the first time I’ve had contact with FireAngel’s customer service, and once again the issue was handled quickly and without any hassle. Very helpful and professional service. Thank you, Nikkita!

Weil nach 7,5 Jahren keine Batteriefunktion mehr vorhanden war, habe ich per Email den Fire Angel-Kundenservice kontaktiert, eine Bildaufnahme des Bodenträgers des Rauchmelders sowie den Kaufbeleg beigefügt und um Prüfung des 10-jährigen Garantieanspruches gebeten.
Die Kundenservice-Mitarbeiterin Nikkita hat sehr zeitnah per Email die Garantieübernahme zugesagt. Ein Ersatzrauchmelder wurde mir wenige Tage später per UPS zugestellt.
Ein Top Service, besser geht es nicht!
Vielen herzlichen Dank dafür.
Udo B.

Phone response good however no response to two email communications after 4 days.

Purchased 2 fire Angel smoke alarms with 10 year battery expiring 2036. But after a few months one of the alarms became faulty - continuous flashing red and alarm going off every 5 minutes. But customer support refused to repair or replace product as I could not find the receipt, although photos provided clearly showing battery still valid for 10 years. So although I bought a product I thought would last for 10 years, i only managed to get 3 months use from it.

Sophia was very helpful and resolved my alarm problem

Great customer service when dealing with a Faulty Alarm. Precise and common sense approach.
Thank You.

Problem with various smoke detectors purchased a few boxes couple of years ago and they have failed, also expiry date was almost due meaning supplied old stock. Fire Angel didn't respond via online support completed, then failed when emailed, eventually emailed and complete rubbish AI generated robotic response not answering a thing or resolving. MD was made aware also of lack of care and nothing. Clearly a poor company and probably now poor quality control and early failure. Should have purchased alternative brand

Phone call answered by Alan who fully dealt with my problem. Great customer service.