Feyi Anmeldelser 

Unique beautiful flower bouquets. Prompt delivery and amazing customer service.

Bought these for my mother in law for mothers day and she absolutely loved them

The flowers are nice, shame mine were dead.

They do not reply to customer service queries. Very annoying not to answer your CS mailbox, I picked the wrong date, and despite reaching out multiple times a week in advance got no reply and my flowers were delivered after I had left for my trip. Came back 3 days later to dead flowers in a box. If they are not going to answer CS mailbox, maybe put water in the flower box

Not necessarily a complaint, but I think some valuable feedback for what I know is a super small team. I really wanted to support this little company after the whole copycat scandal. So when my boss requested an all white bouquet to be delivered for Mothers day, I immediately emailed in (as the website didn’t cater for the exact selection and I wanted to talk through how to put in a request). In my emails I stated my price range (which was £60-£70 - perfectly aligned with the website prices), included the address, the date I wanted delivery. I also left the flower options broad; requesting only seasonal and white to allow for whatever they needed to do, along with which wrapping I would like. Initially I was told they could do this and asked for an address. I replied and asked for someone to send through the link for payment, as I didn’t want to miss the Mother’s Day cut off. After 3 or 4 replies/exchanges requesting similar things, I was starting to get a little frustrated, so had to prompt Josiah to read over the previous emails, as I still hadn’t gotten anywhere. Despite being told they could do this and getting involved in about 3 days of emails which required Instagram msg prompts to receive replies - in the last email I was informed they couldn’t and didn’t take requests below bulk orders of 15. It was all very disorganised and time wasting. The emails were not structured in a productive way in which you can resolve customer issues without repeated interactions and there is no number to ring. As it’s clearly a tiny team, I think it might be worth looking into your email templates and how you can better structure them so you don’t create more work for yourselves and also waste customer time. It meant I had to find somewhere else very last minute after leaving plenty of time to order when initially agreeing all of this. Overall I’m really sad to say it was a disappointing experience, but I am still rooting for you guys !! Maybe next time!

Ordered flowers for my mum which were due to be delivered today by 1pm. She waited in for them it is now 3 pm and I have emailed feYi 4 times today and not even received an acknowledgment response. I will be emailing them for a refund and will go back to using interflora. So disappointed as a first time customer and now my mum is let down. Avoid!

5 stars, very quick delivery and customer service response!

Such bad customer service, well non existence. To this day I've never received a reply to my email regarding the "same day" delivery service i opted and paid for. Even though they were order the day before the date, there was no delivery until several days later. No updates, no apologise for delay and no reply to my queries or request for the refund of the delivery cost.
They stay active on socials, however should you comment in relation to your order or lack of, they will delete it.
Really disappointing to be honest, I ordered as someone had sent some of theirs to me, however I will never use or recommend them to anyone due to the poor/non existent service.
If there was an issue, a simple email or update could of been relayed.
I would of like to left a positive review for what seems like an up and coming business and show support, however it seems they have no interest in service or keeping possible loyal and returning customers.

Received the heart roses for Valentine’s Day and was genuinely quite appalled by how “unfresh” they looked. Granted they ship using 24 hour turnaround but the roses looked like they’d been sitting in water for days and as someone who receives flowers often, this was really disheartening. Literally 4 days later and I had to throw them out - a bouquet that cost £90 shouldn’t be that poor. I’m so disappointed and I hope feyi works on upholding quality more moving forward because I’d always wanted flowers from feyi and this was really heartbreaking.

I really wanted to support FeYi flowers after what I saw on social media. I Ordered 2 bouquets of roses, in December, to arrive 13th of Feb, for Valentine’s Day. Only one was sent. I couldn’t believe it. Completely ruined my Valentine’s Day plans. Got a reply back from customer service over 24 hours later after having to send a follow up email. With the price of these flowers, you’re also paying for the service. I was so sad and disappointed. I should’ve just stuck with wild and bloom, or even Tescos. To avoid the disappointment , you should to. The flowers that did come, my gf said were nice though.

Ordered flowers in January for delivery on Valentine’s Day. Had no communication from them so emailed yesterday, no response and surprise surprise no flower delivery yet at 5pm so unlikely to be delivered today I’d guess which was the whole point.

I’d suggest that if anyone wants flowers on a specific date to go elsewhere. Should use a Courier over Royal Mail.

Update: got home today at about 4 pm saw the flowers had been delivered two hours ago the 15th and unfortunately the quality of the roses are shocking. If I could post a photo here, I would. Overall absolutely not impressed.

Bought for my friend and she was super happy!! Absolutely loved the flowers and its packaging! Can’t wait to order more!!

Flowers were beautiful and came promptly as ordered!

Gorgeous bouquet

Feyi Flowers is nothing short of exceptional! Their stunning arrangements blend creativity and elegance, showcasing the finest blooms with impeccable craftsmanship. The attention to detail and personalized touch make every bouquet a masterpiece. Whether for a special occasion or simply to brighten your day, Feyi Flowers delivers beauty and quality that surpasses expectations. Highly recommended for anyone seeking floral perfection!

Supporting this small business has been a joy. Although I received the flowers late, the owner explained the delay due to a sudden, overwhelming spike in sales. The flowers are gorgeous and are lasting quite some time. I would highly recommend.

Beautiful bouquet! Going to be my new go to place for flowers.

The company was late on the delivery. The updates for delivery through the app never came through.

However, after they arrived 2 days late, they were in great condition and perfect for the person they were delivered to.

Beautiful flowers last ages, so you know they are fresh! My go-to for flowers!

Super quick delivery and the flowers were beautiful!

I wanted to support a small business so I ordered from FeYi after seeing some posts on social media.

I ordered a bouquet online as a gift which took one week to dispatch and has since been held at the post-office warehouse because FeYi didn’t pay enough to cover the postage (which I paid for when ordering).

On top of this they have terrible customer service, FeYi didn’t read or reply to my email or DM. I understand busy periods happen, but this should be more reason to communicate and give customers options for refunds or otherwise.

Be careful ordering from here, I want a refund but unsure how to get one with no reply from them.