Horrible. I had to state 18 times I wanted to cancel. The talking script and phone team are incredibly aggressive and aggravating. So glad I only fell for it for one month. Horrible scheming and marke... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I got an URGENT FINAL NOTICE naming my Lender as if my home warranty was required, saying it was about to expire...(I don't have or ever had) a home warranty. I feel This tactic is only used to scare... Vis mer
I ended up not getting an Ext. Warranty at the time being, therefore I cannot speak about the product. I will however speak about the quality of service. Fenix Protect has a great customer service. I... Vis mer
The person we talked to told us what we needed to know to be able to get help with our Toyota 4Runner in the future if we need any car repairs. He answered questions we had where we could take our veh... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Vehicle Service Contract Provider
Kontaktopplysninger
15510 Wright Brothers Drive , 75001, Addison, USA
- 800-293-5813
- veronica.alberternst@fenixprotect.com
- fenixprotect.com
3,4
Middels
2k anmeldelser
Har svart på 60 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I did not request for any coverage
I did not request for any coverage. It was deceptive. My payment should be refunded and the auto payment should be canceled.
When I called your customer care she refused to cancel it.
20. mars 2026
Svar fra Fenix Protect
I do show the account was cancelled per your request. The down payment was also refunded to your account.
aks lots of questions
The representative on phone did not explain the
whole process of whole amount and monthly payments
10. mars 2026
Svar fra Fenix Protect
We apologize for any miscommunication. We will review this file for quality control.
Svar fra Fenix Protect
This is regarding the 6 -year policy you set up on 3/10/2026. Please contact Customer Service to go over any information needed.
Customer service was great
Customer service was great, he explained with good detail until I understood how my service was gonna work, very patient!
17. mars 2026
Knowledge of repair,
So far, so good. I just recently applied. Haven't had to have help for repairs yet.
6. mars 2026
Your Consultant who assisted me was kind & thorough
Your Consultant who assisted me was kind and thorough and he made me feel welcomed too
6. mars 2026
Totally misunderstood billing.
Totally misunderstood billing. But has promptly agreed to refund me.
26. februar 2026
Svar fra Fenix Protect
We are sorry if you misunderstood about the billing. We are happy to answer any questions you may have.
THIS COMPANY IS A SCAM THE SEND YOU A…
THIS COMPANY IS A SCAM THE SEND YOU A FINAL NOTICE MAIL PRETENDING TO BE YOUR FACTORY WARRANTY COMPANY. WHICH COMES AUTOMATICALLY WITH THE THE CAR NO ADDITIONAL CHARGE !!!!!! BE AWAREEE !!!!
11. mars 2026
Anmeldelse skrevet uten oppfordring
Remove :Official Business FINAL NOTICE
Remove :FINAL NOTICE: IMMEDIATE RESPONSE NEEDED" Remove "MYLENDINGINSTITUTION" PLEASE CALL TO VERIFY" REMOVE "OFFICIAL BUSINESS... FORM 9550-WARR
I consider this close to deceptive, I would never do business with a company that plays games like this, it erases all credibility. BYE!
10. mars 2026
Anmeldelse skrevet uten oppfordring
This is an 'extended warranty' company…
This is an 'extended warranty' company using my bank's logo on their paperwork. Scam.
28. februar 2026
Svar fra Fenix Protect
We are not a scam. This policy is through Warranty Global Group. They have been in business 20+ years and have a A+ rating on the BBB.
Super upset with the marketing tactics…
Super upset with the marketing tactics here. I was sent lots of mail that made it seem like this was coming from my mortgage company. I feel completely scammed.
8. mars 2026
Svar fra Fenix Protect
We apologize if you were receiving multiple offers for a policy. The offer you received from us is not a scam. Our product is through Warranty Global Group who has been in business over 20 years and is A+ rated with the BBB.
I'm thankful for the help.
Mr. Legend was very informative and so nice. I appreciated his help.
Diane Thompson
7. mars 2026
courtesy was top knotch
5. mars 2026
Customer service is excellent
20. februar 2026
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.