Fenella Smith Anmeldelser 

Bought a pair of suitcases that were lovely quality but not the style that I like sadly.

Delivery was smooth and all went well, and returns process was straightforward and the team were super helpful and friendly.

Only negative is that returns are not free and due to the size of the package sending it back insured cost nearly £20!

Fenella Smith make the most beautiful quality pieces. I have received such good customer service from them following an accidental breakage of my dog treats jar, and me trying to find a replacement. They helped me find a replacement and to cut a long story short I ended up with a new jar and 4 matching mugs which I love. I can’t recommend them highly enough. Their Guide Dog range is stunning and supports the charity too. Thank you Fenella Smith and Emma & Phoebe who looked after me xxx K Chapman

I’ve just had a wonderful customer experience with Emma. She was incredibly helpful when I had an issue with a damaged suitcase wheel on a recent Ryanair flight caused by the baggage handlers.
She went above and beyond and I now have a fully working repaired suitcase again.

Absolutely fantastic customer service from Emma. She went above and beyond to help us with damaged luggage (thanks to Manchester airport). Really delighted!!! Thank you!!!!! Would definitely recommend!!

I was gifted the beautiful green Luca laptop bag, for which I receive many compliments! However, over a year after I got the bag, one of the studs came off the handle. I contacted the company to see if they could help, and the customer service from Emma and Phoebe was excellent. They were prompt, kind and helpful, sending me replacement studs so I can have the bag repaired. I would definitely buy from the company again.

Excellent Service! Quick responses, friendly team, and clear communication throughout. Made the whole experience smooth and hassle-free.

Quality was mentioned by my recipient - always the word one wants to hear - plus customer service was very good - thorough and pretty quick. Would definitely buy from these guys again.

Struggled with finding many reviews for products but took a punt and the weekender bag has totally blown me away! So pleased with quality, colour, everything!

I bought a medium size Fenella Smith Cordoba case in TK Maxx last year and it has held up well on a couple of trips abroad. My husband needed a new case and we wanted to get an exact matching case in a large size so really pleased to find one available on Fenella Smith site. Fast reliable delivery & all in good order. (Deducted a star as even with site offer price it cost around £40 more than if I had found one available & discounted in TK Maxx).

Beautiful gift.

I contacted customers services to see if I could purchase a replacement wheel for one our suitcases broken by airport baggage handlers and/or equipment. Emma replied within an hour of me leaving the message and to my surprise said she would send a replacement (left & right wheel) free of charge.

Quality suitcases backed by quality customer service.

Without doubt it pays to purchase quality products from first class retailers.

Thankyou Emma and Fenella Smith

Excellent quality, I absolutely love my bag

Oscar was excellent in sorting out my order and delayed delivery date when my discount code wouldn't work

Emma and Team were exceptional in sorting out an issue with a recent purchase that was a gift. All resolved and a beautiful new bag being paraded out and about now xxx

Suitcase that arrived had smaller dimensions. Unfortunately, there is no free returns process, so I will end up out of pocket. Also return is expected in 14 days not the statutory 28 days.

The customer service was very helpful and responsive. A special thanks to Emma, who went above and beyond to assist me. I really appreciated her support!

Excellent Quality;
Excellent Value for money;
Excellent Service & Delivery.

Prompt delivery- on time for a birthday gift.
Lovely bag and good leather. Glad I found you!

I was really impressed with Fenella Smith's/ Emma's aftercare.I had an issue with the strap of my laptop bag ; I contacted Fenella Smith for help.Emna got back to me promptly ..I loved the thoughtful ,kind language she used in all our interactions .She also promptly sent a new strap to me too ...oh this customer care is pure gold dust ...such a lovely company to interact with ..they definitely have my loyalty ..thank you Emma 💗💗

A wheel came off my Fenella Smith suitcase and Emma at customer services was extremely helpful and very quickly sent me a replacement and a video showing how to put it on