i had lost my wheel and my email was picked up by emma from customer services responded promptly , resolved my problem and did not have to ! i cannot believe that from 4 days sending a question... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Honestly incredible. I sadly lost a wheel in transit and the customer service team are having one shipped out to me immediately just after I sent a few photos. Wow, super happy. Very friendly team. Al... Vis mer
Love the products from Fenella Smith, being vegan I really appreciate buying 'cruelty free'. I have bought a few items but especially like their purses/wallets. I recently purchased one but was contac... Vis mer
Fenella Smith make the most beautiful quality pieces. I have received such good customer service from them following an accidental breakage of my dog treats jar, and me trying to find a replacement. T... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We infuse every corner of your life with bold, original patterns that pop. With a heritage in Pattern Design inspired by captured experiences, we turn everyday essentials into luxurious travel companions and sumptuous home accessories. Each piece transforms the routine of life into moments that make you smile. Luxurious fabrics, beautifully useful, good quality, elegant travel accessories and luggage through considered design. With the planet in mind, we think about the fabrics we use, it’s traceability, it’s longevity of use and it’s re-use. Embrace your wanderlust with style and care.
Kontaktopplysninger
Fenella Smith, Unit 5 Riverside Barns, RG9 3DB, Henley on Thames, Storbritannia
- shop@fenellasmith.com
- fenellasmith.com
4,7
Enestående
97 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
My order was out of stock but Emma went…
My order was out of stock but Emma went above and beyond to track the item down and was able to fulfil my order. I am delighted with their personalised customer service.
20. november 2025
Anmeldelse skrevet uten oppfordring
As always amazing products!
As always amazing products, super high quality and really affordable prices. Love this brand so much and would recommend to anyone!
3. november 2025
Product excellent quality and arrived…
Product excellent quality and arrived very quickly
10. november 2025
Excellent product I saw this brand in…
Excellent product I saw this brand in Tkmaxx the Milatablet bag and really loved the craftsmanship and colour light grey it’s very unique colours.Thanks
10. november 2025
Anmeldelse skrevet uten oppfordring
Size issue
I already have a studded black crossbody bag from Fenella Smith which I love. The only problem is it's now too small for all my stuff (it's 20cm long). I saw the same bag on the FS website and the measurements suggested that it is 24 cm long, so 4 cm longer than my one so I ordered it. I was disappointed to find that it's exactly the same size as my current one. I now have 2 the same! While I love the bag, it hasn't solved my problem of the bag being too small for all my stuff. :( That's why I've given the bag 4/5 instead of 5/5.
29. oktober 2025
Svar fra Fenella Smith
Hiya, thank you so much for leaving a review. Please accept our apologies for the sizing confusion. The bag is 20cm wide but 24 cm wide when measured diagonally from corner to corner. So pleased to hear that you are a lover of our black studded Lulu! Thank you so much for shopping with us.
Great looking suitcases, excellent quality & value
Purchased a gorgeous Fenella Smith
suitcase from T K Maxx, excellent quality
and an excellent price.
Fenella Smith sells great quality items.
1. november 2025
Anmeldelse skrevet uten oppfordring
Seamless process
The process from start to finish - enquiry to receiving the products - was seamless and timely. This was even more impressive as it was an international order. The only shame was that many items I actually wanted were sold out; especially the dog collections in homeware.
15. oktober 2025
False advertising …
I have joined the mailing list to gain a 15% discount code . They sent a 5% code . That says invalid code .
18. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fenella Smith
Hi Rachel,
We are so sorry to hear you are having issues with your code, please reach out to me directly at oscar@fenellasmith.com and we will be sure to provide you with a working 15% off code.
Many thanks,
Oscar
Customer focused team
Just wanted to thank Emma for her quick response to a request I had, very friendly and helpful, a real pleasure to deal with and a true asset to the company 🙂
13. oktober 2025
Anmeldelse skrevet uten oppfordring
Lovely well made bowl
Lovely well made bowl. Super design. Very quick delivery. Excellent!
25. september 2025
Fast delivery and good communication
Fast delivery and good communication. Love my new laptop cover, although it is expensive for what it is.
29. august 2025
Excellent products and service
I have shopped with Fenella Smith 3 times and each time the service was impeccable : good communication, fast delivery and the products were beautifully packaged. The bags are beautiful , well made, and I love the wider straps. I will be making future purchases!
26. august 2025
TOP SERVICE
I wish it was possible to give 10 stars. Excellent service and responsiveness. A very special THANK YOU to Emma. Thanks to her I am a Fenella Smith fan for ever.
I hope to need another suitcase or bag very soon. I will now where to buy it !
All the best,
Frederic
1. september 2025
Anmeldelse skrevet uten oppfordring
Great merchandise quality that I…
Great merchandise quality that I ordered. Arrived as instructed.
18. august 2025
Excellent customer service
Emma was so helpful when I contacted her for help after my suitcase was damaged by baggage handlers. A replacement wheel was sent out the same day and I was able to fit it myself easily. 10 out of 10 for after sales care - thank you !
19. august 2025
Anmeldelse skrevet uten oppfordring
Exceptional high quality products
Great high quality products with a customer service to match - thank you Emma.
15. august 2025
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.