I finally received all the parts for the R2D2 model. I gave 4 stars to be generous. A more appropriate rating would be 3 1/2 stars. Overall, the delay of shipment 6 was unacceptable (almost 18... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I received a notification e-mail on Saturday, Oct 17th, that the 1st package for the Harley Fat Boy was on its way. Later that day I received a package, via Amazon, and it was the 1st package for th... Vis mer
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★☆☆☆☆ This is completely unacceptable. I’m now four months behind on building my Formula 1 car because the installments simply aren’t being sent on time. Only two or three deliveries have arrived... Vis mer
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Easy to sign up. Overall I’ve been pleased. I do feel the packaging for the books could be better. I get lots of dented spines and bent corners. But i think the product is great. Very pleased with the... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Kontaktopplysninger
Storbritannia
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4,1
Bra
12k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Fanhome
Hi Rebecca,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Wish it better made
24. september 2026
Svar fra Fanhome
Hi Donald Bercume,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Ihre unfähige Paket Lieferer hat es bei euch…
Ihr unfähige Paket Lieferer hat es bei euch versaut. DPD ist sche....
8. september 2026
Svar fra Fanhome
Hallo Erhan,
es tut uns leid, dass deine Erfahrung diesmal nicht zufriedenstellend war.
Unser Team wird dich bald kontaktieren, um dir bei diesem Problem zu helfen.
Liebe Grüße,
Fanhome
Had an issue and it was a pleasure to…
Had an issue and it was a pleasure to see someone take it seriously and even check back in after it was done. This is why I stay a customer. Thank you
5. oktober 2026
Svar fra Fanhome
Hi Parking.com Customer,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
It was very simple and easy!
8. oktober 2026
Svar fra Fanhome
Hi Joseph,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Svar fra Fanhome
Hi STEVE,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
You guys always send the orders wrong…
You guys always send the orders wrong half the time and when you have to get it done right I have to send you pictures and I have to send you. How do I send you pictures when the damn thing never shows up.? Also your forms don’t go through half the time just send the right parts for a change quit messing up something tells me you’re gonna end up like Eaglemoss.
5. oktober 2026
Svar fra Fanhome
Dear Kevin,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and would genuinely like to investigate the issue further.
We take your feedback seriously and regret that your experience has fallen short of your expectations. We appreciate you bringing these concerns to our attention, and we will do our best to assist you with resolving the issue.
Unfortunately, we have been unable to identify your account from the information available in your review. To help us look into your case and provide the appropriate support, please contact our Customer Service team at support@usa.fanhome.com and include your order number or the email address associated with your account.
We are committed to resolving customer concerns and would welcome the opportunity to assist you directly.
We look forward to hearing from you.
Warm regards,
Fanhome Team
Questionable Experience
Took almost 2 years to get all of the issues when it was supposed to be 1 year for completion.
Almost every shipment was missing items that were out of stock - updates were not given because the C.S. representatives didn’t know when items would be back in stock or if ever.
Got billed for shipments that never arrived and had to fight to get refunded.
All in all - the kits are cool and of good quality, but I don’t think I will purchase another one based on my experience with this kit and another one I purchased previously. The experience was uneven, uncertain and stressful.
Would rate at a D to a D minus.
5. oktober 2026
Svar fra Fanhome
Dear Darrell,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and would genuinely like to investigate the issue further.
Unfortunately, we have been unable to identify your account from the information available in your review. To help us look into your case and provide the appropriate support, please contact our Customer Service team at support@usa.fanhome.com and include your order number or the email address associated with your account.
We are committed to resolving customer concerns and would welcome the opportunity to assist you directly.
We look forward to hearing from you.
Warm regards,
Fanhome
Paket hängt bei DPD
Das 1. Paket ist immer noch nicht angekommen. Liegt seit über einer Woche bei DPD.
Kundenservice von Fanhome kann nicht helfen oder will es nicht.
30. september 2026
Svar fra Fanhome
Hallo Mike,
es tut uns leid, dass deine Erfahrung diesmal nicht zufriedenstellend war. Wir schätzen dein Feedback sehr. Unser Team wird dich bald kontaktieren, um dir bei diesem Problem zu helfen.
Liebe Grüße,
Fanhome
Anila along with all the customer care…
Anila along with all the customer care staff at Fanhome are very quick to sort out any ordering issues I have had so far. Very efficient many thanks.
9. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fanhome
Hi husky,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Awesome Through and Through
Awesome service and very friendly staff I spoke with on the phone to sort out an issue. The DeLorean build is an exciting project and i cannot wait for each delivery to arrive. The quality and attention to detail is second to none. If you are thinking of going for this iconic build you will not be diappointed
15. september 2026
Svar fra Fanhome
Hi Lee Blackman,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Quick and easy to chose products and…
Quick and easy to chose products and set up service. Fast delivery and amazing products.
22. september 2026
Svar fra Fanhome
Hi Chris,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
I've currently 2 models on…
I've currently 2 models on subscription. Not one problem with parts or delivery service.Im constantly updated.
Customer service when I've phoned to check products availability and release dates have been more than helpful.
The models are expensive, but the parts are of exceptional quality and very simple to assemble.
9. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fanhome
Hi Paul,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Svar fra Fanhome
Hi John,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Received the first stage for the 89…
Received the first stage for the 89 Batmobile quickly.
25. september 2026
Svar fra Fanhome
Hi Steve,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Svar fra Fanhome
Hi Gary,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
The experience was great because I…
The experience was great because I didn’t initiate it I was contacted by customer support I didn’t even know there was a problem
7. oktober 2026
Svar fra Fanhome
Hi Anthony Pope,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Svar fra Fanhome
Hi Ary,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Fanhome Team
Pricing is hard to find
The price for each payment option is really hard to find until you get to the payment screen. It would be nice to be able to compare the pricing tiers. Its what has taken myself over a month to finally commit. I only kept coming back because I really wanted that builds as a gift, if I found something elsewhere I probably wouldn't have gotten my build. I have yet to receive my first kit though so I can't speak for shipping or customer service or quality.... yet.
2. oktober 2026
Svar fra Fanhome
Hi Ann,
We appreciate your feedback and your interest in our collection.
Our team will contact you to provide more details about your first delivery.
Warm regards,
Fanhome Team
A complete scam of a company
I subscribed to the Infinity Gauntlet build in December of 2023. Things went well for a few months, then prices started going up. They're now at $100 or more per shipment. The last shipment I received was in November 2025. A year ago. I have one remaining shipment, 4 little parts, and then I'm done. But all I can get out of them are excuses about warehouse moves and supply problems. It's all BS. And there are thousands of people out there in the same situation. Whatever you start to build, you will not finish. Customer service is a joke. Meanwhile, they keep pushing new models, hoping to snag more gullible fans like me. Do not do business with these people or you will lose your money and have nothing to show for it.
7. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fanhome
Dear Miss,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and would genuinely like to investigate the issue further.
Unfortunately, we have been unable to identify your account from the information available in your review. To help us look into your case and provide the appropriate support, please contact our Customer Service team at support@usa.fanhome.com and include your order number or the email address associated with your account.
We are committed to resolving customer concerns and would welcome the opportunity to assist you directly.
We look forward to hearing from you.
Warm regards,
Fanhome Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.