Familytime Anmeldelser 

Servizio complemento inutile, non funziona per niente su IOS, installato per controllare un IPhone da iPhone e nulla funziona. Installazione eseguita correttamente come constatato dal loro supporto, tuttavia non arrivano informazioni dall’iphone di mia figlia ,la posizione arrivava diversi minuti dopo e mia figlia già non era più lì , per il resto nessuna possibilità di bloccare app o di vedere il tempo di utilizzo, nulla è come non averla, chiesto rimborso il giorno dopo l’attivazione mi hanno risposto che non dovevo preoccuparmi e che mi annullavano subito tutto, alla fine dei tre giorni di prova sulla carta è arrivato l’addebito di un anno intero, continuo a contattarli ma sono evasivi e totalmente indifferenti, arrivano soltanto risposte standard… abbiamo preso in carico il suo problema… le faremo sapere… etc.. la verità è che vendono un servizio che non funziona e una volta pagato seno affari tuoi… state alla larga da questi furbacchioni

Bad application, Easy to overrule the rights by the kids (3 kids 10y,11y,13y). Location service don't work correct. Screen time causes sometimes for permanently out of usage. They sneaky re-subscribe and after a complaint about that they promise a refund (promised almost a year now) but I never got my refunds.
Bad app, bad customer service, bad promises.

Story starts from last year Cancel after 3 days of joining got told can't give refund because joined as a promotion price. Anyway familytime still charged whole year subscription and told us we can use this app for the year cus already paid and nothing be charged after that. All the chat summary in black and white. But this year they charged again, when i sent email to them they said we will give your money back. Not a
trusted app. Please don't provide your card details. Its a scam. They keep saying we will refund your money but nothing happens.
Stay away. Theif misleading and never deliver what the app says.

Thieves. I have opted for a cancellation in 2022 and since then they always chare me every year. I have had multiple conversation with teh support team and they always say " Your request has been forwarded to the billing team" . But they never cancel it. They are a Big scammer.

Subito dopo aver fatto l'abbonamento annuale, ho constatato che dal mio telefono Android non si riusciva a controllare praticamente nulla sull' IPhon di mia figlia, perciò ho disdetto subito, chiedendo il rimborso per il diritto di recesso (per legge dovuto entro 14 giorni dall'acquisto). Ho richiesto più e più volte il rimborso ma mi arrivavano solo risposte automatiche del tipo "stiamo elaborando la richiesta, le faremo sapere" così dopo 2 mesi di presa in giro ho iniziato a scrivere anche all'azienda che è riportata nella fattura appellandomi anche al Garante per i diritti dei Consumatori Europeo. Dopo questa mail il rimborso è arrivato nel giro di 1 giorno.

I did the 3-day free trial with this app last year (07/2023). It didn’t work as described and I immediately opted out of their service before they charged my card they had me put on file. After the trial ended, they still charged my card for the annual subscription. I immediately contacted them about the mistake upon which Marc Jaeger attempted to retain my business which I told him no again. He provided an email to contact billing. I received a response acknowledging the cancellation request and was told it can take 15-21 days for a refund. My own fault is that I didn’t follow through to ensure the refund happened. With all the reputable sites they have listed on their website “endorsing” their product, I didn’t think I needed to go back into my account to see if the money had been refunded.

Fast forward a year later, I get an email saying my subscription had been renewed. I took a screenshot of the cancellation from last year and contacted them again demanding they refund my money. Marc replied asking what the issue was with the product instead of focusing on the fact that they had taken money on a canceled subscription. I told him I wasn’t getting into that with him again and to return my funds. He replied, same as before, that the refund would take 15-21 days and I still have no refund. I’ve had to contact my bank to get a new card to ensure they can no longer charge me. I’ve replied to Marc explaining I still do not have my refund from this year or last and he is now no longer responding to me. Looking at the reviews, they have done this to countless people since my experience began last year and they need criminal charges brought against them.

WARNING*****DO NOT USE THIS APP on iOS products. IT DOESN"T WORK. IT"S A FALSE ADVERTISING.
It only works to shut down a few apps. It's doesn't shut down phone at all. Really big bummer. Also, they won't refund you 100%. PLEASE READ REFUND POLICY before making a mistake at using this app.

SCAM. Beware!! I downloaded the Family Time app under a free trial in 2022. I followed the directions to cancel and was charged. There is no cancellation option in the app and I still haven't been able to cancel this even after being charged in 2023 and the "customer service team" staying in writing the subscription was cancelled. I was just charged again in 2024.

L'application de contrôle d'un iPhone par Android ne fonctionne pas contrairement à ce qui est indiqué sur leur site. Énormément de fonctionnalités accessible d'anfroid à android7ne sont pas disponibles.
C'est ensuite extrêmement compliqué de recevoir un remboursement malgré leur promesse que le service de facturation s'en occupe. J'attends un remboursement depuis des mois. Et vu comme c'est parti, je risque d'être débité dans 1an par renouvellement automatique impossible à résilier.
Cette application est donc à fuir absolument
À éviter absolument

the software didn't work. I cancelled before the end of the three day trial. They still took the subscription fee illegally and keep promising a refund, but its 30 days later and I haven't received it.

I tried FamilyTime in July 2023. The software didn't work. Email and chat support acknowledge deficiences and promised refund "within 15 - 21 days". No refund ever issued. ONE YEAR LATER, a new $45.00 charge appears on my credit card from FamilyTime. Same routine. "We're so sorry to have mistakenly charged you again. We'll escalate to finance team. You should have your refund with 15 - 21 days." Contacted them on Day 21. "We're still working on it". I contacted my credit card company to claw the funds back. DO NOT ENGAGE WITH THIS AUTOMATED SCAM.

This company is a scam, the app doesn't work and they refuse to refund your money. Buyer beware. Use another family tracking app instead unless you want to take on major frustration and loss of money

Lo probé durante tres días que era gratuito y antes de que se cumpliera el plazo mandé la anulación para que me la cobrasen. Aún así me cobraron y llevo casi tres meses para que me devuelvan el importe. Me parece una estafa. No la recomiendo

COMPLETE SCAM. FRADULUENT COMPANY. DO. NOT. USE. See recent email below...

Dear FamilyTime,

On 06/16/24 you stole $28.69 from me via my credit card. As per my last email, this charge was not authorized. This is a second notice to refund my money at once.

I cancelled this membership last July 3, 2023 because your app, software and "service" NEVER WORKED. I spent HOURS of time patiently trying to understand any direction you provided and making adjustments to the app, webpage or my daughter´s phone. NOTHING WORKED. Your customer service is horrible, emails were repeatedly unanswered, and your chat service gives instructions which do not fix any problems! You offer NO PHONE NUMBER or other method of speaking with a human.

Copied here is the Secretary of State and Attorney General of MA. Hopefully, they will investigate you soon, learn how fraudulent your business practices are and you will then be blacklisted and be out of business soon.

I will publish this message in as many parent review apps and webpages as I can find. You should be shut down immediately!

John

SCAMMERS!! DO NOT accept to colaborate with them. They charged me 1 year ago second time, without using the app, because never worked, and still waiting for the refund. I am receiving same copy paste message from them, and SURPRISE! they tried and this year to take money from my account, but luckly I spoke with my bank to decline any payment from them. AVOID!!

Bonjour,
Je viens de voir l'appréciation du 07 janvier de Samira : je confirme celle-ci.
Par 3 fois on m'indique que l'on va me rembourser mon abonnement (car je n'ai jamais eu de rappel 1 mois auparavant - conditions de vente du renouvellement automatique).
Mais, on ne le fait pas ! (problème technique, transmission du dossier au service concerné, "cette fois nous vous confirmons votre remboursement"...) Bref, toujours une bonne excuse...
Heureusement, j'avais payé par Paypal et ce service client est compétent : j'ai donc reçu le remboursement grâce à Paypal.
Si vous payez avec une carte bleue, le site gardera la trace de votre carte, vous serez re-débité au bout d'un an et vous ne serez JAMAIS REMBOURSE (même si vous n'avez pas donné expressément votre accord).
Vendeur non sérieux, à fuir absolument !!!

Achtung Abzocke: Sobald Sie den im Kundenchat angebotenen Discount annehmen, verfällt die kostenlose Probezeit! Darauf wird allerdings nicht hingewiesen. Entgegen der Informationen auf der FamilyTime-Website funktioniert die Zeitbeschränkung auf dem iPhone nicht - was mir im Chat mit dem (zugegebenermaßen sehr freundlichen) Kundenservice auch bestätigt wurde. Mein Geld wurde bisher nicht zurück überwiesen, der Kundenservice ist abgetaucht, ich kann nur allen davon abraten, FamilyTime zu nutzen, dieses Unternehmen ist höchst unseriös - Finger weg!!!

Wow this company is really awful. Like many people here that have left a review.

Even though i cancelled my subscription, they still charged my PayPal.

I emailed them for a refund, they said they will pass it to their billing department.

No response after a week. So emailed them again they said they have sent my request to the billing department and it take about 20 - 30 days to get a refund.

So I waited still no refund after a month emailed them again and got same generic message.

Yo get my money back I had to open a case with PayPal and I got a response.

They said that I had authorised they payment and they were in their right mot to refund me.

I Explained to them that they had to give me a refund as they are in breach of uk consumer protection laws.

They said they won't as they I authorised the payment.

I was fuming. I run a business myself if there's a problem we communicate with the customer, to resolve the issue if we can't resolve then we issue a refund promptly. That's how it should be.

Eventually i had to escalate the case for refund to PayPal and PayPal did refund me.

I think this company takes or should I say steals your money fobs you off then hopes you will forget about the refund. Disgusting. Is it worth the risk of getting a negative review for the sake of £47?

My advise to anyone trying to get a refund from this company is to either make a claim with PayPal if that's how you paid or contact your card company and they will get the money back for you.

My advise

Purchased this ap in 2018. It wasn't compatible with my phone & my child's ipad. I contacted them and asked for help, but they couldn't help me. So I asked for a refund SIX YEARS AGO & I'm still waiting! I keep sending them email reminders and get the same replies from "Marc" & "Olivia", stating that they have sent my request to their accounts department and my refund will be processed shortly and to be patient!!! Well, I'm sick of being patient and will share my experience with FamilyTime with everyone I can! P.S. the "date of experience" is wrong, your calendar didn't go back 6 years!