Product ok but shipping was terrible, ordered on 16/04 with a 2 day delivery was tendered to DHL on 23/04 only after I asked where it was, you forgot to ship and blamed DHL for the delay, parcel was... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
DPD waarschijnlijk in fout . Bestelling 20 dagen onvindbaar . Doch door Noach Falan parts mooi opgelost in drie dagen . Bedankt hiervoor ! TIP heb tas gevonden via Youtube Duitse site Scooteria... Vis mer
From the initial consultation to the final packaging, everything was simply excellent! Falan Parts offers a wide range of brands that are hard to find elsewhere, and many of them are available di... Vis mer
Paar tassen besteld voor mijn Vespa. Goede kwaliteit en correcte prijs. Vlotte levering via DPD. Professioneel advies gekregen. Niet “onmiddellijk” antwoord via whatsapp, maar dat is ook niet n... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Falan Parts is a Vespa specified parts webshop. We ship worldwide with an availability of more than 50.000 Vespa parts. We have a wide variety of parts, from unique brands to mainstream Piaggio parts.
Kontaktopplysninger
Nederland
- info@falanpart.com
- falanparts.com
4,4
Enestående
382 anmeldelser
Har svart på 45 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
El empleado que me escribio por email…
Pude no entender lo que El empleado me decia.al final quedo bien .
Gracias
8. september 2024
Svar fra falanparts.com
Estimado David,
Gracias por la reseña.
La hemos analizado, pero no podemos ver lo que deseaba que se aclarara. Si tiene alguna pregunta para nosotros, no dude en comunicarse con nosotros en cualquier momento :)
Saludos cordiales,
Equipo de Falan Parts
communication
There is only one communication channel, WhatsApp. But it is not maintained in a serious manner. You are not told when the delivery will be. International delivery is very non-transparent. I pay the VAT from Holland plus customs in Switzerland plus more VAT from Switzerland. The whole system is not customer-friendly. Next time I will buy from a transparent supplier.
5. september 2024
Svar fra falanparts.com
Dear Rolf,
Thank you for the review.
We indeed see that something went wrong with your communication. Our apologies for this; we wish it had gone smoother :(
Customers outside the EU do not pay us VAT. You only pay VAT to your local government as an import tax, which your local customs charge you. So, you did not pay double VAT. You can see this in your order.
And we looked back at it, but we do not understand what you mean by the international transport not being very transparent. The tracking seems to work perfectly :)
If you still have any questions, please feel free to reply to the email we sent you. We are keen to receive feedback on the tracking system that is not transparent, according to you.
Best Regards,
Team Falan Parts 🛵
Svar fra falanparts.com
Dear Nial,
Thank you for your review.
Sadly, you have not contacted us on our platforms regarding a late delivery. After looking into it, we see that the delivery driver tried to deliver your package, but you were not at home.
Because of this, the package was sent to a nearby postal office, where you let it sit for two weeks.
We are unsure why you are placing a review stating that we are late when you let the package sit at the postal company. The delivery itself was done well within the given timeline :)
If you still have any questions, please let us know.
Best regards,
Team Falan Parts 🛵
Great price
Great price, good communication, fast delivery, well packed and a great product. Would definitely buy from them again.
4. september 2024
Easy to order
Easy to order. Transport within schedule .
Product as expected!!
Very professional!
Congratulations!
30. august 2024
I have used this dealer numerous times…
I have used this dealer numerous times and service is always great highly recommended
26. august 2024
I understand that this is international…
I understand that this is international base, i got 2 separate orders with them. My only complaint i have is shipping takes to long and no phone no# to call. We only connect with whats up app. They are good to answer but the time difference and i dont fell they did a extra mile to satisfy my mix up and issue on my orders. I’ve spent over 1$k with them. Coz of poor communication they even almost send me another set of my order. But i messaged them to be on good faith. And to justify that i don’t take advantage.
I have not put my parts yet but i am sure it will be fine. Its all malossi for my vespa
1. august 2024
Everything was as described
Everything was as described. Parts arrived sooner than espected.
8. august 2024
Beautiful Vespa bag arrived well…
Beautiful Vespa bag arrived well packaged and promptly. Will order from you again. Thank you
29. juli 2024
Produkt war/ist beschädigt und passz…
Produkt war/ist beschädigt und passt nicht.
Verkäufer reagiert auf keine Mails.
Edit: Die Firma hatte Urlaub und hatte deshalb nicht aif meine Mails geantwortet.
Das beschädigte Produkt wird jetzt ausgetauscht, mal sehen ob das Ersatzteil besser ist.
31. juli 2024
Perfect store.
22. juli 2024
Very helpful and quick to respond
Ordered some bitubo shocks for my Vespa from Falan Parts to the UK and overall a great experience. Noah was very helpful and replied quickly to any questions or messages.
Worked out much cheaper than SIP or Scooter Centre also. Would 100% use again.
Thanks 👍🏼
29. juli 2024
Anmeldelse skrevet uten oppfordring
Sosa rims black
I bought the Sosa rims black for my Vespa Sprint and put the final touch on my customization. They make the Sprint look more special.
20. juni 2024
Anmeldelse skrevet uten oppfordring
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