I would like to firstly say, I love your products. However it's absolutely not something I need to replace every month and do not want a monthly subscription. Unfortunately every time I place an ord... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolute scammers, hidden subscriptions and hidden fees, even after trying to cancel, they told me it was cancelled and now they took away money from me a month later. Scum
Selskapet har svart
Only one star as cant do zero. After waiting a month for a refund and told them i want to cancel and do not want this subscription. Took twice as long to get refund as first time they happened to not... Vis mer
Selskapet har svart
Similar to other reviews I was not aware I was taking out a membership. Just wanted to buy 2 pair of leggings!! Was shocked to see payment come out my account this month. I then looked more closely at... Vis mer
Selskapet har svart
1,3
Dårlig
114 anmeldelser
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Truly awful
Truly awful. At no point was it made clear that I would be subscribing. Took nearly 30 mins to cancel. Kept trying to keep me even though I was so annoyed. Awful how I had to keep on and ask 6 times to cancel. I cancelled my whole order I was so angry. Never again. What are things like now.
14. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello Julie,
Thank you for writing to us and sharing your experience.
We fully understand your dissatisfaction, which in no way reflects our brand!
Please know that your feedback is valuable and allows us to improve our services every day.
Indeed, Fabletics allows you to combine fashion and sports, all thanks to a very flexible subscription!
And yes, "SKIP THE MONTHS" and discover the magic of this experience for free!
You can find all the details related to this subscription on our Fabletics website.
We sincerely hope to one day be able to rectify this situation and regain your trust.
Sincerely,
Your Fabletics Team
Snatching defeat out of the jaws of victory
Fabletics is like watching your football team score a screamer in the 90th minute… only for VAR to disallow it because the referee sneezed.
The clothes? Exceptional. Top-tier joggers. Honestly, I’d happily live in them. The customer service setup? Impressive on paper – 7 days a week, multiple ways to get in touch, even WhatsApp. This should be a winning formula. Emphasis on should.
In reality? Their phone line is a constantly stuck in a perpetual loop, that doesn't recognise the response you give it. So, I tried WhatsApp and got Anna – bless her, the guardian of the “computer says no” button.
Apparently, my order was cancelled because my bank hadn’t approved the transaction. Odd, because Monzo and I both saw the money leave my account faster than Fabletics’ customer care team ducking responsibility. I even rang Monzo, who confirmed what I already knew: the money was with Fabletics.
Back I went to Anna, who insisted – with all the warmth of a traffic warden – that the payment hadn’t gone through. Her solution? “Don’t worry, pay us again in incognito mode.” INCÓGNITO MODE. What is this, Mission Impossible: Joggers Edition?
No apology. No “let me look into this.” Just a brick wall with a first name badge.
So here I am: Fabletics have my money, my joggers, and apparently my dignity – unless I cough up again. This company is built to win but staffed and systemised to fail.
In short: gorgeous clothes, shame they’re guarded by customer service straight out of a Kafka novel.
30. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Dear,
We’re truly sorry to hear about your experience , it’s clear how frustrating this must have been, especially when all you wanted was to enjoy your joggers. We always aim to deliver not just great products, but great service too, and it’s disappointing to know we missed the mark.
Your feedback is incredibly valuable, and we’d love the chance to make things right. Please don’t hesitate to reach out to us via email or through our social media channels, our team is here and ready to help.
Thank you for taking the time to share your experience. We hear you, and we’re committed to doing better.
Warm regards,
Cristina
Fabletics Team
Don't bother
Don't bother, you are better off buying somewhere where you don't have to have a subscription. The clothes are nice but i'm 100% sure you can get the same quality elsewhere. Everytime you buy something off this website the membership restarts and they charge you monthly. They take your money and turn them into credits without giving you the option to have your money returned. I had to call customer services and the lady on the phone did actually refund me 3X credits BUT in the next couple of days they took another credit from me! There was no way for me to skip this as the box is ALWAYS greyed out on my account. I have rang up to cancel my account today and asked for the credit they have taken to be refunded to me BUT apparently because they already refunded me previously, they wont do it again! I told them that I rarely purchase anything from Fabletics and would rather have this money back but apparently the system wont allow this. I need this money and I have no way of getting it back now. I was told I have 12 months to use the credit and to read the terms and conditions. Very Poor!
Look at the reviews on here - 93% 1 stars (no 5*!)at the time of posting this. Whether they think their t&c's are clear or not, the reviews speak for themselves.
13. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Dear Laura,
Thank you for taking the time to share your feedback. I have read your review thoroughly, and I am truly sorry to hear about the inconveniences you have experienced. I completely understand that this has affected your satisfaction, and my goal is to address each of your concerns and make our membership clearer for you.
Let me tell you that you’re absolutely right that a subscription is not for everyone. I want to assure you that a client doesn’t have to have a subscription to shop with us. We also offer a free membership option, and you can learn more about it here: https://www.fabletics.co.uk/vip-lounge/how-to-buy-fabletics-without-vip-membership.
Furthermore, we always strive to offer the best quality-to-price ratio and high functionality in our clothing, and we’re glad you appreciate the quality.
The membership does not restart automatically. It is always the client's decision to opt in again. Even if you reactivate your membership, you can always skip the month between the 1st and the 5th and avoid the charge while keeping all the benefits. I am so sorry you couldn't skip the month on your account. If this ever happens again, please contact us, and we will be more than happy to skip the month for you.
I also want to apologize for the issue with your refund and the subsequent charge. While our system has limitations on consecutive refunds, the credit you received can be used to purchase an item for up to £80, which is more than the initial charge. We will be launching new collections for the autumn/winter season very soon, and perhaps you will find something you love to redeem your credit for.
Our goal is to solve any kind of issue and make sure you feel appreciated. Thank you for your patience and for giving us the chance to respond.
Best regards,
Daniela, Fabletics Team
Extremely misleading
Extremely misleading. Made one order and was signed up to a membership where they then took £49.99 from me. Do not buy from this company. I have emailed them to cancel this membership but to have been signed up to something so completely unaware and robbed of my money after only one order being placed is ridiculous. Will never purchase again.
8. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hi,
Thank you for contacting us. We’re sorry if the VIP membership details were not clear enough. On our website, you can shop as a regular customer or as a VIP member by choosing a promotion. When selecting VIP pricing, you are informed about how the membership works before and after placing your order. You also receive a confirmation email after your first purchase with more details, plus a pamphlet in your package explaining the membership benefits.
As a VIP member, you are not required to buy or pay every month. To keep your membership benefits for free, just log into your profile between the 1st and 5th of each month and click the Skip The Month button. This keeps your subscription active without any charges.
In any case, if you need any help with your account, including if you want to cancel, please contact us by chat, email, or phone. We will be happy to assist you or answer your questions.
Best,
Steve
Fabletics Team
Shocking you ROB ppl
Shocking you ROB ppl
You have now taken x3 £49:99 off me I want my money back!! It won’t let me stop subscribing HELP I am now overdrawn!!
7. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hey there, Amanda.
Thank you for reaching out with your feedback. We’re very sorry about your experience and that our subscription was not clear enough. I’ll be happy to explain everything to you.
There are two ways to shop on the website: as a VIP customer or as a guest. We provide clear information about our subscription at multiple points during the purchase process.
The good thing is that as a VIP customer, you don’t have to pay a monthly fee. You can simply skip the month between the 1st and 5th to keep all the benefits for free. We also send reminders each month, and you can set up a reminder on your phone as an extra step. Even if you're unable to skip on your own, you can reach out to us, and our customer support agents will be happy to do it for you.
If you do not skip, the monthly fee is converted into a member credit that can be used on the website. Even though the charge is £59.99, the member credit is worth £80, meaning you can get any item or even a two-piece outfit worth up to £80.
If you have any questions or need assistance, feel free to contact us via chat, email, or phone. Our customer support team will be more than happy to help.
Thank you for your understanding, and we hope this clears things up.
Best,
Steve
Fabletics Team
Shameless dirty tactics unethical
Shameless dirty tactics they advertise one day before their membership fee charge day the ‘new customer promotion’ you go through the process of sign up and placing an order only the next day to find your order is cancelled with no reason given, however they keep your £69 membership running no problem! Disgusting! Stay far away from sellout Kevin’s brand, so dirty I can’t believe regulations don’t get these guys are they above the law they can trick consumers this way! Shocking
5. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hey there,
Thank you for leaving your review. We are very sorry to hear that you feel the information about VIP membership was not clear enough. I will be more than happy to explain how everything works!
So there are two ways of shopping on our website, as a regular customer and as a VIP member (by picking a promotion). When you choose a VIP price you are informed about how the membership works both before and after confirming the order. You also receive a confirmation email after your first purchase that provides you with additional information about the VIP membership. In addition to this, you get a pamphlet with your order in the package that contains information about the membership.
The great thing is that as a VIP member you are not obligated to either buy or pay each month. To keep all the benefits of the VIP membership for free, you simply need to log in to your profile between the 1st and the 5th of each month and click on the Skip The Month button. With the Skip option, you can keep your subscription entirely for free.
Even if you don't Skip, we convert the monthly fees to Member Credits so that you can use them on the website for items that are worth up to 80 pounds!
I hope this has made our policy easier to understand. If you have any questions, please feel free to contact us via chat, email, or phone. Our customer support team will be more than happy to assist you.
Kind regards,
Steve
Fabletics Team
This company is simply a scam
This company is simply a scam. You're lured into buying an item from them on a heavily discounted price (70% off their retail price), on the condition that you sign up to their VIP membership. Being a member means they take £54 each month from your account and transfer the money into what they call a VIP credit. You can stop the debit but need to do it each month within a specific time period and only on their website (i.e., between 1st and 5th, if you miss this your account will be debited). With the VIP credits you buy items from them but they're no longer 70% discounted - the VIP prices are quite high, for example VIP price for leggings can be £55-£60. They claim the retail price is, say, £75 and as a VIP member, you get 20%-25% off. If the price per item is less than what you paid for your VIP credit, you'll get no refund of the difference. You use your VIP credit against an item, not the value of your basket. You can only sign out of the membership by contacting fabletics which is another hurdle as others here pointed out. When you sign out of the membership and are left with any VIP credits, you can use them to buy full price items. Again, you apply VIP credit against a full priced item, in the example of leggings above I'd be paying £75. If you wanted to become a member again, you need to buy something from them first. There's no option to become member again by ticking a box etc. You'll again be able to buy a heavily discounted item (70% off) when you reactivate your VIP membership, but can't use any existing VIP credits as they won't give you the difference between what you paid for the credit (£54) and what the reactivation price per item is (e.g. this could be £12). I'm now left with two VIP credits, need to reactivate my membership to take advantage of the 'VIP' prices so I can get rid of the two credits. The whole business model is based on trapping people into something that is difficult to understand unless you're already a member. E.g. I was expecting VIP prices to be the same as when I was first signing up.
21. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Dear,
Thank you for taking the time to share your experience, we’re truly sorry to hear it’s been so frustrating.
We understand how important transparency is, especially when it comes to membership programs and pricing. While all terms are outlined clearly on our site, we regret that they didn’t feel as straightforward as they should have. Your feedback is valuable and will be shared with the appropriate team so we can continue to improve and serve our customers better.
If you’d like support with your account or have any questions, please don’t hesitate to reach out via live chat, email, or social media. We’re here to help and truly appreciate your insight.
Kind regards,
Cristina
Fabletics Team
Fast alle Leggings von Fabletics
Sorry, aber wer nicht lesen kann, ist selbst schuld. Der Firma Abo-Falle zu unterstellen finde ich lachhaft. Ich bin seit mehreren Jahren Kundin und hab einfach in meinem Kalender eine Info, die mich daran erinnert zu pausieren. In 4 Jahren ist es mir erst einmal passiert, dass ich es vergessen habe. Von den Credits hab ich mir halt dann was bestellt, als ich was gebraucht habe. Und qualitativ sind sie einfach super. Kein Rutschen und kein schnelles abnutzen und eine der ersten Booty-Scrunch Leggings, wo mir der Scrunch nicht bereist nach 2 Monaten reißt. Und ich habe echt schon viele Leggings-Firmen durch (Teveo, ICIW, Oace,BoomBooty,….). Die einzigen die qualitativ gut sind, sind Lululemon, aber die kosten leider ein Vermögen 😅. Ich bin zufrieden. Ein Stern Abzug, da ich ab und an technische Probleme mit der App habe.
14. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hi Katja, vielen Dank, dass Du Dir die Zeit genommen hast, so offen von Deinen Erfahrungen zu erzählen. 🤗
Es freut uns total, dass Du mit der Qualität unserer Leggings so zufrieden bist – gerade die Booty-Scrunch ist echt ein Herzensprodukt für uns, und zu hören, dass sie bei Dir so lange hält, bedeutet uns viel!
Dass Du ab und zu technische Probleme mit der App hast, tut uns leid. Wir wissen, wie nervig das sein kann, und arbeiten dran, das besser zu machen.
Super, dass Du Deine Mitgliedschaft so gut im Griff hast, das zeigt echt, wie bewusst Du mit allem umgehst. Danke auch für Dein Vertrauen in uns über die Jahre! ✨
Wenn Du mal Hilfe brauchst oder Fragen hast, melde Dich jederzeit gerne bei uns auch über unsere Social-Media-Kanäle wie Facebook, Instagram.
Liebe Grüße und bis bald,
Lilly - Fabletics Team
Scam
I ordered something once and since then have repeatedly been charged 54 pounds monthly for a VIP service. I have made multiple attempts to end this payment however it is either ignored, I am not connected to a service representative or the rep simply does not help! Do not use this service.
10. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello, Shweta:
Thank you for the review. We are really sorry for the inconvenience.
We want to inform you that the VIP membership can be activated only by the member. This service is also not permanent and it can be cancelled any time. However, if the member wants to have it active, it provides a lot of benefits such as free access to our Fitness APP, early access to our new exclusive promotions and discounts every Thursday, free shipping for articles and outfits that cost £49.95 or more, reward points that you can collect and obtain discounts... You can check more details here https://www.fabletics.co.uk/how-membership-works.
The membership can also be cancelled online but the customer service can help you. We try to resolve everything as soon as possible and provide the best possible service. Feel free to contact us and we will help you.
Best regards,
Alex, Fabletics Team
DO NOT BUY!!!!!
DO NOT BUY!!!!!
purchased something not realising i would be signed up to £54.99 a month - have tried contacting them, no response, then spoke to someone on live chat which once explaining i want to cancel, would not listen to my request, had attitude and then ended the convo!!! still not cancelled.
21. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hi Shannon,
We're sorry to hear about your experience, and we appreciate you bringing this to our attention. We never want our members to feel confused or unheard, and we sincerely apologise if our communication fell short.
At Fabletics, our goal is to provide excellent value and service to all our members. We strive to be transparent about our VIP Membership program, and you can find all the details here:
https://www.fabletics.co.uk/nmp/how-it-works
https://www.fabletics.co.uk/terms
We apologise for any frustration this may have caused, and we encourage you to reach out to our customer support team:
*Telephone: 020 36953 831
Available: Mon-Sun: 9 am - 6 pm
*UK Web Chat: Mon-Sun: 9 am - 6 pm
*WhatsApp: Mon - Sun: 9 am - 6 pm
*FB Messenger: Mon - Sun: 9 am - 6 pm
*Email: support@fabletics.co.uk
Your feedback is greatly appreciated and will help improve our communication in the future.
Kind regards,
Lena
Fabletics Team
Atrocious and misleading
Atrocious and misleading - wow. I bought one item from them and ended up paying a monthly amount for membership I was unaware I was enrolled in. No monthly email to inform me of payment or of any benefits AND so no opportunity to recognise that I was part of a money-sapping scheme. I am furious as I've bought from loads of athleisurewear sites but this has to be the worst customer experience I've ever had.
16. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello, Dominic:
Thank you for the review. We are really sorry for this experience.
We want to inform you that the member can subscribe only if the membership is accepted by the member. We always inform and send you the email to provide all the necessary information about the VIP membership. It can also be seen on our website https://www.fabletics.co.uk/how-membership-works. This membership is not permanent which means that it can be cancelled when the member decides it, but if can always be free. The discounts and the promotions can be used all the time along with all the other benefits that we have prepared. This is possible because of the option to skip the month.
Once again, we are truly sorry for the inconvenience and we invite you to contact us. We would like to check this case and help you as soon as possible. Our customer service works every day and will be happy to assist you.
We hope that your experience with our page gets better in the future.
Best regards,
Alex, Fabletics Team
Disgusting Con Artists!
I bought a bra that was barely worth £20 over 3 months ago. I have it would seem unknowingly signed up to a £54.99 per month subscription. You have taken £164.97 from me so far. I have emailed and was advised that i didn't 'skip the month' on the system when I purchased 1 x bra. This is has been one of the most underhanded experiences I have had with a company. This is quite clearly a con. You get a good £100 out of people before they realise what is happening. How is this not a con? I would like a refund but I am sure that won't be forthcoming.
16. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hi Sam,
Thank you for leaving us your feedback.
We are truly sorry to hear you feel this way.
When you choose a VIP price you are informed about how the membership works both before and after confirming the order. You also receive a confirmation email after your first purchase that provides you with additional information about the VIP membership. In addition, you get a pamphlet with your order in the package that contains information about the membership.
As a VIP member you are not obligated to either buy or pay each month. To keep all the benefits of the VIP membership (better prices, promos, free shipping and returns, personal boutique and other perks) for free you simply need to log in to your profile between the 1st and the 5th of each month and click on the button "skip the month". Only if you don't do that in this period of time you will be charged £54.99 that will be transferred to your Fabletics profile which can be used in your future shopping.
Even though you get charged £54.99, the value of 1 member credit is £80. With your Credit, you can buy an item or a two piece outfit at any price up to 80£ or more if you want to add extra from your credit card.
You will have 12 months to use credits from the date they were charged. But don’t worry, we will send you reminders 3 months before that, if you don’t spend them before.
We offer exclusive outfits redeemable for Credits in case you get charged, early access to sales + to new collections, new items to drop on Thursdays each week in addition to monthly collections especially for you.
With the VIP Membership you also have access to our Fabletics Fit app that includes hundreds of on-demand classes (HIIT workouts, yoga routines), meditation programs, and more from the best trainers.
If you need any assistance with your account please don't hesitate to reach out to us via phone or email, and we will be more than happy to help resolve any issues that may have occurred.
Best,
Branislav
Fabletics Team
A very misleading organisation.
A very misleading organisation.
Unethical practice with there so called subscription offer. £54.99 comes out each month, many vulnerable customers may enter into this unknowingly and end up with nothing. If you cancel your membership you don't get your money back, or are forced to pay over the odds for items using your so called VIP credits.
When complaining they still try to get you to sign back up. Hopefully people will see these reviews and not sign up
31. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello, Lola:
Thank you for the review. We are really sorry for this experience.
We want to inform you that the membership is completely optional which means that the client can subscribe only if the membership is accepted. The page immediately sends you to your email the explanation of this membership and how it works. Furthermore, our customer service works every day and can remove every doubt, if it exists. We are really saddened when something like this happens since we have tried so hard to explain everything on the page and it can be checked any minute - https://www.fabletics.co.uk/terms. We strive to avoid every inconvenience, therefore we invite you to contact us via phone, web chat, email or social media chat. We will give our best to help you.
Best regards,
Alex, Fabletics Team
A very misleading organisation.
A very misleading organisation.
Unethical practice with there so called subscription offer. £54.99 comes out each month, many vulnerable customers may enter into this unknowingly and end up with nothing. If you cancel your membership you don't get your money back, or are forced to pay over the odds for items using your so called VIP credits.
When complaining they still try to get you to sign back up. Beware
11. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hi Lisa,
Thank you for leaving us a review.
We are truly sorry to hear you feel this way.
When you choose a VIP price you are informed about how the membership works both before and after confirming the order. You also receive a confirmation email after your first purchase that provides you with additional information about the VIP membership. In addition, you get a pamphlet with your order in the package that contains information about the membership.
As a VIP member you are not obligated to either buy or pay each month. To keep all the benefits of the VIP membership (better prices, promos, free shipping and returns, personal boutique and other perks) for free you simply need to log in to your profile between the 1st and the 5th of each month and click on the button "skip the month". Only if you don't do that in this period of time you will be charged £54.99 that will be transferred to your Fabletics profile which can be used in your future shopping.
Even though you get charged £54.99, the value of 1 member credit is £80. With your Credit, you can buy an item or a two piece outfit at any price up to 80£ or more if you want to add extra from your credit card.
We offer exclusive outfits redeemable for Credits in case you get charged, early access to sales + to new collections, new items to drop on Thursdays each week in addition to monthly collections especially for you.
With the VIP Membership you also have access to our Fabletics Fit app that includes hundreds of on-demand classes (HIIT workouts, yoga routines), meditation programs, and more from the best trainers.
If you need any assistance with your account, please don't hesitate to reach out to us, and we will be more than happy to help!
Best,
Branislav
Fabletics Team
Scammed out of €4,100 + update
Back in 2018, I was 15 and asked my parents for leggings from this brand. Unknowingly, as I signed up my email address I was automatically enrolled in their subscription service. Since my parents paid for it, their bank details were used. We’ve come to find out (only recently as the brand now changed their user id on bank information and my parents did not recognize “fabletics” as one of their memberships) that we have been scammed out of €4,110 for a VIP subscription we never signed up for back in 2018!!! Absolute scam and horrendous trickster tactics to steal money from customers. What company would automatically sign you up for a paid membership just because you need to make an account to buy products.
Unethical cheaters run this brand. DO NOT BUY!!!
Update: After I posted this review, Fabletics reached out and issued a full refund of the €4100. My family and I really appreciate it and Steve was very helpful. Again I still urge you to be aware of the membership Fabletics signs you up for!
9. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Dear Lotte,
I´m so happy you were provided with a proper solution. I´m sorry if the information about the membership wasn´t clear enough. I invite you to update the score you gave to the brand in case you find it suitable. If you have any further consult, don´t hesitate to reach out to us again.
Best regards,
Daniela, Fabletics Team
AVOID SCAM COMPANY
Terrible awful quality clothes. All went in the bin. Took out a secret membership. Cancelled it. Still took the huge payment. Customer services claimed they couldn’t help and sent a link to sort it. The link didn’t work. The phone number is fake and doesn’t work. The chat crashes and doesn’t work. Money wasted on unwearable clothes then money stolen out of account. Lesson learned. Always read reviews first
12. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Thank you for your review, Liam.
We apologize for your negative experience. The satisfaction of our members is a top priority for us, and we take your feedback seriously.
It is essential to understand our program clearly. When you select a special offer and VIP price on your first order, you become a VIP member. This status grants you numerous benefits. To maximize these benefits, you must log in to your profile between the 1st and the 5th of each month. If you do not wish to make a purchase, you must click the "skip the month" button. Failing to do so will result in a £54.99 charge to your Fabletics account, which can be used for future purchases. You can skip as many months as needed, and you always have the option to check out as a regular customer.
This explanation is intended to clarify our policy. You can also review our Terms and Conditions here: https://www.fabletics.co.uk/terms.
We are committed to addressing this matter promptly. Please contact our Customer Care Team via phone, live chat, or direct message on social media for immediate assistance. We look forward to resolving this situation and restoring your confidence in our service.
Kind regards,
Lena
Fabletics Team
Scam!
Scam!
Ordered 2 pairs of leggings, which were great tbf, then to notice £54.99 was deducted from my account only a few days later. I'd apparently not opted out of some membership!
Waiting to hear from them. Absolute fraudulent system!
10. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello, Joanna:
Thank you for the comment. We are really sorry for the inconvenience that you had with our page.
Firstly, we must say that the membership on this page is not obligatory and permanent. The member decides whether to subscribe or not, and the member manages the profile. We always email our clients about the terms and conditions of this membership.
Please, fell free to contact our customer service. We will check the case and help you as soon as possible.
Best regards,
Alex, Fabletics Team
I received my leggings and paid now…
I received my leggings and paid now twice they have tried to take out 49.99 I never signed up for a membership
I spoke to someone and they told me it was cancelled, now it's happened again!!!!!
8. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hi there,
Thank you for reaching out to us! We're happy that you're showing an interest in our brand!
I would like to inform you that as a VIP member you are not obligated to either buy or pay each month. To keep all the benefits of the VIP membership for free you simply need to log in to your profile between the 1st and the 5th of each month and click on the Skip The Month button. With the Skip option, you can keep your subscription entirely for free.
Of course, for the customers who don't want to Skip and don't want to be a part of the membership, we do have a Guest Checkout. The difference is that Guest members don't have access to our sales, promos and discounts on the new arrivals.
Whenever someone cancels their VIP subscription, we are always sending the confirmation via email. Make sure to check your spam mail. If that's not the case, please feel free to contact us via chat, email, or phone so that we can assist you.
Best,
Steve
Fabletics Team
Absolute SCAM of a company
Absolute SCAM of a company! My wife had purchased some leggings. Soon after £55 subscription fee? Didn’t sign up to it and the rigmarole of trying get the money back and then actually getting them to cancel subscription after that!! Avoid like the plague!
8. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello,
Thank you for contacting us. We are sorry to hear that you feel the information about VIP membership was not clear enough.
There are two ways of shopping on our website, as a regular customer and as a VIP member (by picking a promotion). When you choose a VIP price you are informed about how the membership works both before and after confirming the order. You also receive a confirmation email after your first purchase that provides you with additional information about the VIP membership. In addition to this, you get a pamphlet with your order in the package that contains information about the membership.
As a VIP member you are not obligated to either buy or pay each month. To keep all the benefits of the VIP membership for free you simply need to log in to your profile between the 1st and the 5th of each month and click on the Skip The Month button. With the Skip option, you can keep your subscription entirely for free.
I hope this has made our policy easier to understand.
Best,
Steve
Fabletics Team
Absolute con!
Absolute con!! Took £49.99 out of my bank with out clear disclosure, after registering my email address for 10% discount - like so many websites do now!! Disgusting as a company you should be ashamed ! Please avoid!!!!!
7. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello there,
Thank you for contacting us. We are sorry to hear that you feel the information about VIP membership was not clear enough.
There are two ways of shopping on our website, as a regular customer and as a VIP member (by picking a promotion). When you choose a VIP price you are informed about how the membership works both before and after confirming the order. You also receive a confirmation email after your first purchase that provides you with additional information about the VIP membership. In addition to this, you get a pamphlet with your order in the package that contains information about the membership.
As a VIP member you are not obligated to either buy or pay each month. To keep all the benefits of the VIP membership for free you simply need to log in to your profile between the 1st and the 5th of each month and click on the Skip The Month button. With the Skip option, you can keep your subscription entirely for free.
I hope this has made our policy easier to understand.
Best,
Steve
Fabletics Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.