I would like to firstly say, I love your products. However it's absolutely not something I need to replace every month and do not want a monthly subscription. Unfortunately every time I place an ord... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolute scammers, hidden subscriptions and hidden fees, even after trying to cancel, they told me it was cancelled and now they took away money from me a month later. Scum
Selskapet har svart
Only one star as cant do zero. After waiting a month for a refund and told them i want to cancel and do not want this subscription. Took twice as long to get refund as first time they happened to not... Vis mer
Selskapet har svart
Similar to other reviews I was not aware I was taking out a membership. Just wanted to buy 2 pair of leggings!! Was shocked to see payment come out my account this month. I then looked more closely at... Vis mer
Selskapet har svart
1,3
Dårlig
114 anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Only one star as cant do zero
Only one star as cant do zero. After waiting a month for a refund and told them i want to cancel and do not want this subscription. Took twice as long to get refund as first time they happened to not issue refund. The day after receiving my money you have just taken the money again. Well trading standards are now getting involved. You are bunch of frauds.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello, Laura:
Thank you for the review. We are so incredibly sorry for this experience. This is absolutely not the level of service we strive for, and we can completely understand your frustration - especially after already waiting so long for your initial refund.
It sounds like there has been a technical error or a breakdown in our process, and we want to make this right immediately. We invite you to contact us and here is how you can do it - https://help.fabletics.com/hc/en-gb. We will prioritize your case to ensure everything is resolved asap.
We value your feedback and would appreciate the chance to fix this for you.
Best regards,
Alex, Fabletics Team
Absolute scammers
Absolute scammers, hidden subscriptions and hidden fees, even after trying to cancel, they told me it was cancelled and now they took away money from me a month later. Scum
7. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hi Omer,
Thank you for being so open with us about your experience. We’re sorry for the confusion regarding our VIP program, and that you feel this way.
Our VIP membership is designed to provide value through benefits such as exclusive pricing, access to special offer, full access to our FIT app, and many more.
For more information about the membership, please visit:
https://www.fabletics.co.uk/nmp/how-it-works
https://www.fabletics.co.uk/terms
Regarding cancellations, we have a 30-day cancellation policy, which means the cancellation becomes effective 30 days after you submit your request. While the process itself is straightforward, we understand that the timeframe can feel frustrating.
We would really appreciate the opportunity to review your account and ensure everything was handled correctly.
Please don’t hesitate to get in touch with us, and one of our friendly agents will be more than happy to assist you:
https://help.fabletics.com/hc/en-gb
With care,
Lena
Fabletics Team
The worst customer service in existence
Where do I start with my experience? I was a customer since 2021, back then the service was better, the orders came correct and on time. Fast forward to now and the last three orders I made, 2 were lost and 1 came and it was someone else's order. That last order was all the way back in January and the same day I got it , I sent it back. It's now April and they still haven't been able to give me a refund because Fed Ex LOST the package that I returned with the items that weren't mine. Now they think I never sent it even though in their system it says it's in transit. I have been robbed of $100 for items I never received and I have spoken with over 15 customer service representatives and no one has a solution. Next time I'll just sell the clothes they sent me because it would be easier and more lucrative then wait for a refund they have no intention of giving. Mind you I'm bilingual and I've called both in english and in spanish and no one is of help. They tell you they have to consult the return department and to wait 2 days to call back. The whole thing is absurd. I would give this company 0 or negative starts if I could. There is a reason their average rating is 1.5 stars. Do not waste your time because they do not care and just want your money.
19. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello, Alessandra:
Thank you for the review. We are so incredibly sorry to hear about the stress and frustration this has caused you. It is completely unacceptable that you have been waiting since January for a resolution, especially after dealing with multiple lost packages and an incorrect order.
Please accept our sincerest apologies for the lack of support you’ve received so far. Not receiving a solution is exhausting, and it is disheartening to hear that we’ve let down a loyal customer who has been with us since 2021. We take full responsibility for the breakdown in communication between our departments and the carrier. We value your loyalty and your time, and it’s clear we haven't shown that recently.
We want to make this right immediately so we will reach out to you. Please respond so we could sort this out for you asap. This needs to be rectified, and you need to receive the best possible solution.
Best regards,
Alex, Fabletics Team
Happy Customer, with an honest review read below for the pros and cons.
I don’t know why they have such a low review rate on here. Their clothing is very good quality well you know it’s a little expensive. I definitely don’t think that most of the items are worth what the cost of 1 VIP credit costs, and not because the quality is low, but because you could buy them cheaper by just buying the product getting the VIP point monthly that is more than what most of the products cost if you just directly bought them. so I’m not really into that membership aside from skipping the month or pausing so I can continue to get a little bit better deal. But I think it’s pretty obvious when you subscribe to VIP that it’s a membership monthly program so I don’t know why people are acting like they didn’t know they were gonna be charged monthly.. you get your first order on the cheap because you sign up for that VIP membership, which you could go ahead and cancel it right away. Or pause or skip or cancel whenever you want without having to talk to anybody it’s a button it’s right there which is so much easier than trying to cancel a lot of other subscription products. I will say when you do cancel if you do make sure you confirm that you are canceling you have to click like four buttons to fully cancel and confirm it, which is not any different than a lot of other subscription products but the fact that you can just click a button or four to cancel I prefer that over we’re having to do a chat waiting in a queue, call Phone Number, etc.So you know, I think Fabletics is good. qualities great fabric is nice. You know one other group I have if any is they do limited supplied releases and the problem is a lot of their outfits are coordinates right so it’s really annoying when they like release a top but not at the same time as the matching bottom so it’s like if you wanna buy that top, you’re automatically kind of stuck waiting and hoping that you don’t miss ordering the matching pants you wanted before they run out that’s annoying. I don’t like that FOMO Marketing. but as compared to other fitness pants or workout clothes, I think they’re good, solid quality and compared to the cost of some of these other fitness brands. They’re pretty affordable.
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello, Angie:
Thank you for the review. It sounds like you’ve really cracked the code on how to make Fabletics work for you! It’s refreshing to hear a perspective that balances the quality of the gear with a realistic look at how the membership actually functions.
Our credits provide every member to buy an item or an outfit for a price of £80 or less. If you need any help with the usage, we are here for you every day. As for the cancellation process, the time frame is 30 days. This way we give our members time to take advantage of the benefits and enjoy the membership a little bit longer.
It’s good to know that, at the end of the day, you feel the fabric and durability are good.
Keep in mind that we are here for you, and we invite you to reach out to our customer service if you need any help. We will gladly adjust and sort everything out for you in a minute.
Best regards,
Alex, Fabletics Team
Fabletics will still charge membership…
Fabletics will still charge membership with you although you had disputed the charge and they refunded the money for the first charge. Unknowingly, they still charge you the later months.
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello, Gilang:
Thank you for the review. We are so sorry for the frustration and confusion this has caused. We completely understand how upsetting this is for you.
We want to clarify how our system works so we can get this sorted out for you. The membership itself is free, because we have the option to skip the month. Every VIP member has a lot of benefits and one of them is to always have the membership for free. You simply need to log in and "Skip the Month" within the first five days of the month.
We understand our customers sometimes need help and this is why our customer service works every day. Again, we apologize for this oversight and the stress it caused. We want to make this right immediately and this is why we will reach out to you. We invite you to respond, so everything can be sorted out as soon as possible.
Best regards,
Alex, Fabletics Team
No one wants a monthly subscription
I would like to firstly say, I love your products. However it's absolutely not something I need to replace every month and do not want a monthly subscription. Unfortunately every time I place an order ( about twice a year) I then have to remember to cancel which you make extremely difficult.
Currently I have been on a chat for over 1 hour and despite stating extremely clearly several times that I want to cancel not skip, a cancellation still hasn't been confirmed.
Please take note of all the negative reviews. These are not about the products but about the subscription - which clearly no one wants.
3. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello Miss S,
Thank you very much for your feedback and for your trust in our products—we really appreciate it!💞️
We sincerely apologize for the difficulties you encountered while managing your subscription.
This is absolutely not the experience we want to provide.
Please note, however, that you can also shop with us as a guest, without a subscription.
The VIP subscription is an optional perk for those who wish to regularly enjoy discounts and exclusive benefits. ✨
All your requests are being processed, and we will do everything necessary to provide you with a quick and appropriate solution.
Please feel free to contact us via private message so we can review your case and assist you!
Have a wonderful day, and thank you again for your loyalty!
Best regards,
Your Fabletics team.
Do yourself a favour.....DO NOT ORDER FROM FABLETICS UNLESS YOU WANT NO CUSTOMER SERVICE WHEN ANYTHING GOES WRONG
Edit 2....they offered to actually send the item and admitted they have a technical fault......but that was a week ago and they're ignoring me AGAIN 😭 I don't think I've ever had a worse interaction with a business....if you can call Fabletics that.
I can't actually purchase stuff despite them admitting fault. I'm sure they just do this purposefully to not have to do any work and discourage anybody else from complaining....
Edit.... On their response.....They didn't contact me at all..... I've messaged repeatedly since 13th March and the Zendesk has repeatedly told me they don't know why and to wait another #4-48hrs.......wtf.......Customer service isn't that at all
They refuse to help sort out the issue with a shirt continually cancelling and tell me I'll be contacted but they never do.
DO NOT JOIN THE CULT.....THEY WILL NOT FIX ANY ISSUES
THEY DON'T CARE HOW MUCH YOU SPENT.....THEY LIE ABOUT EVERYTHING.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello,
Thank you for the response and once again, we are so sorry for the inconvenience. We have reached out to you. We invite you to respond to be able to help you asap.
Best regards,
Alex, Fabletics Team
I am so deeply sorry to write this…
I want to start by saying I am genuinely one of your biggest fans. I love your products, I feel great in them, and I have followed the brand for years. That is exactly why writing this is so painful because I truly believe in what you are building, and I hate watching something I love fall short of its potential.
The 1-star reviews you are seeing don't have to be your story. They could turn into 5-star reviews almost overnight if you simply got rid of the subscription model.
I say this with the deepest respect: but who subscribes to a monthly clothing scheme? Clothing isn't food or drink. It's not something people need to replenish weekly or monthly. The VIP membership, the monthly credits, the "skip the month" reminders — it creates friction, frustration, and distrust where there should be joy. I watched you open a store in London and then close it, and I genuinely believe that same model was at the heart of it.
The introductory offer — two pairs of joggers or shorts for £24 — is brilliant. It gets people through the door and, more importantly, it works, because the products speak for themselves. But then to see those same items priced at £60–£70 at full price? That's where you lose people. Not because the quality isn't there, but because the gap feels like a trap rather than a reward.
You don't need to trick loyal customers into buying. You just need to price your products fairly — somewhere between the teaser price and the full price — and let the quality do the talking. Drop the subscription model, reprice honestly, and I genuinely believe you could become one of the most respected and successful activewear brands in the world. You have everything else it takes.
Please, someone at Fablatics — read this. This brand is deserves better than a business model that undermines everything great about it.
With genuine love for the brand and real hope for its future,
A loyal but frustrated fan
22. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello, Mahmoud:
Thank you so much for reaching out and sharing such heartfelt, honest feedback. It is rare to receive a message that is both so critical and so clearly rooted in a genuine love for what we do. Hearing that you’ve followed us for years and feel great in our products means the world to us—which makes it even tougher to know we’ve let you down.
We want to address your points directly, as you’ve touched on the very things we strive to balance every day:
The VIP membership - we hear you loud and clear. The VIP membership was designed to offer the best possible value to our most frequent shoppers, but we realize that for many, the "skip the month" reminders and credit systems feel like a hurdle rather than a benefit, but this option helps all of our members have the membership for free and take the advantage of all the other benefits that we offer - free exchanges, free access to Fabletics app, rewards points, etc. Our goal is to create a community, not "friction," and your perspective on how this model can create distrust is a sobering reminder that we need to keep evaluating how we serve our customers.
The prices - you made a very fair point about the jump from our introductory offers to our full retail pricing. We never want a loyal customer to feel like they are being "trapped." The £24 offer is our way of inviting people to try the quality for the first time, but we recognize that if the full price feels unattainable or "dishonest" by comparison, we risk losing the very people we want to keep. We are constantly reviewing our pricing structures to ensure they reflect the quality of the gear without feeling like a bait-and-switch.
Our presence in London - the closure of our physical spaces is always a difficult chapter, and your insight regarding how the business model affects our retail footprint is something we take very seriously. We want to be a brand that thrives in the "real world" just as much as online, and that requires a level of simplicity and transparency that you’ve rightly pointed out.
Moving forward - please know that this isn't just an automated reply. Feedback like yours is shared directly with our leadership and product teams. You’ve challenged us to "let the quality do the talking," and we agree—the clothes should be the hero, not the membership terms.
We are incredibly lucky to have fans who care enough to write a "painful" letter like this. We are listening, and we are working hard to ensure the future of this brand lives up to the potential you see in it.
With sincere gratitude and respect,
Alex, Fabletics Team
Horrible purchasing
While I waited a long time before jumping on the bandwagon…..I was initially pleased with my scrubs. Sizing a little off…(ex:same style-different colors- different fits) I was forgiving bc I liked the appearance and fit. However!! When I attempted to use my “VIP credit” (somebody needs to tell them what VIP means) there were hidden tariff fees, shipping was crazy and within 40 min of placing my order…and it showing in my debit card…they cancelled the order. No reason no help…so I tried to cancel then. No! They would t let me. Gave me a $10 credit and said “will this do?” So I waited and tried to order again another day. “Payment unable to be processed” over and over. Tried an3rd day. And used klarna. Payment hit account, no confirmation and I called back . “Oh the order has been processed and will ship soon”. Nope! Another cancelled order. This last CSR tried to blame me for the payment t not processing. It’s showing paid on my cards bank acct!!! I demanded a refund and cancellation. And she still tried to insist I reconsider. Horrible!!
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hi Kristin,
Thank you for sharing your experience. We’re glad to hear you initially liked the scrubs, but we understand how frustrating it must be to encounter issues with sizing, order cancellations, and payments. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Ivy
SCAM with 'subscription'
Bought leggings and all of a sudden they took 59 € because I've agreed to a 'membership'. The leggings are ok but not this scam after.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello, client:
Thank you for the review. We understand how frustrating it is to see an unexpected charge on your statement. We are truly sorry for any confusion regarding the membership terms during your purchase.
Please rest assured that our membership is not permanent and that it can be canceled at any time without any hassle. We also offer a benefit that can help you enjoy the VIP membership for free. This is the option ''skip the month''. This way you can take advantage of our membership benefits for free.
We have reached out to you because we want to resolve this immediately. We invite you to respond so we can look into your specific account and ensure everything is settled to your satisfaction.
Best regards,
Alex, Fabletics Team
SCAM company
SCAM company! I bought two pairs of black leggings for £19 on the 13th January, after one wash, the white waistband went a mucky grey colour but for the price I could not complain. However there was a catch, somewhere in the small print when I made this purchase it must have said I agree to become a “VIP member”. On the 7th February the company took £59.99 out of my PayPal account and I had been signed up for a monthly subscription. This money has been taken without my consent, I have emailed the company 7 times and had 3 phone calls over the last 21 days and fabletics keep fobbing me off saying that it is Paypal's responsibility to settle the dispute. I am really at my whits end trying to get my money back ☹️
7. februar 2026
Anmeldelse skrevet uten oppfordring
Never use this company
Never use this company, their practices are not professional and you will never be able to speak to the customer service. I spent literally half a day today trying to redeem my so called VIP credits. When I dropped the items to the basket, etc... checked the box to redeem the points, they will not allow you to complete the purchase until you reactivate this pathetic VIP membership, which I have no intention to do. They just want to continue to steel your money, as they would still want you to reactivate the membership and pay odd 60 pounds a month!! ! When you try to contact them, oh no, forget it, I was in the queue as number 13th for 45 min. Then, when you connect via WhatsApp or any other way, you speak to bunch of robots. Never ever purchase anything from them, spare yourself huge flustrations and anger, I am going to be taking an action against them. Use this as a warning for you. They now own my 200 pounds, as I'm not able to redeem the credit, unless I reactive the membership. Can you believe that!!!
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hi Maria,
We're really sorry to hear how frustrated you've been after spending so much time trying to place the order, and waiting so long to receive support. That is not the experience we want for our valued customers, and we apologise for that!
We want to clarify one important point, as there may have been some confusion. You do not need to reactivate your VIP membership to redeem your existing credits. They can absolutely be used while shopping as a Guest, as long as the order total is fully covered by the credits and no additional payment method is used.
Each VIP credit can be redeemed for any single item or any 2-piece outfit valued at up to £80. This means the value of the credit can actually exceed the amount you were charged.
We value your feedback as it helps us enhance our communication and service. If you have any further questions or concerns, we are here to help. Please don’t hesitate to contact our dedicated customer support team:
Telephone: 020 36953 831
Available: Mon-Sun, 9 AM - 6 PM
UK Web Chat: Mon-Sun, 9 AM - 6 PM
WhatsApp: Mon-Sun, 9 AM - 6 PM
FB Messenger: Mon-Sun, 9 AM - 6 PM
Email: support@fabletics.co.uk
Your satisfaction is important to us, and we appreciate the opportunity to improve.
Warm regards,
Lena
Fabletics Team
I am reporting this company again as I…
I am reporting this company again as I have already asked them not to steal any more of my money from my account.
I have never set up a direct debt but they keep helping themselves. This has been happening since August 2025.
They have been asked not to help themselves any .
more.
They have done it again in January 2026. Do not purchase from them ever once they have your card details they debit your account. I wish I had read reviews before I purchased from them last year. Do not trust this company.
I am disgusted with FABLETICS..PLEASE RETURN MY MONEY AND STOP THIEVING FROM ME.
MARK RALEA DIRECTOR/ OWNER AND KELLY LAU ACCOUNTANT SHOULD NOT BE ALLOWED TO TRADE AND THEY SHOULD BE BANNED FROM ACCESSING OTHER PEOPLES BANK DETAILS
DO NOT GIVE FABLETICS ACCESS TO YOUR BANK DETAILS
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello, Mrs Christine:
Thank you for the review. We are, so incredibly sorry for the distress and frustration this has caused. Please accept my sincerest apologies for the experience; it is never our intention for a member to feel this way, and we can completely understand why you are upset.
We take these concerns very seriously and want to investigate exactly what happened with your account immediately so we will reach out to you. We invite you to respond so we could check and sort everything out as soon as possible.
Best regards,
Alex, Fabletics Team
I ordered 2 pairs of trousers and got a…
I ordered 2 pairs of trousers and got a free top. One pair of trousers were out of stock. The top was too big so I arranged an exchange. I returned the original top, only to finds they resent me the same size and charged me £59.95 for it.
Do not buy from here
1. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello Sharron,
Thank you for your review. We are truly sorry that so much went wrong with your exchange, this definitely shouldn't happen!
We suspect the charge is related to your membership or the application of a credit. The fact that you then received the wrong size again makes the whole situation even more frustrating.
We absolutely want to look into this and correct it for you! We will contact you directly to request your customer details and order number. Once we have this information, we will examine the case in detail so that we can find a solution for you.
Best regards,
Lilly - Team Fabletics
They are absolutely SCAMMERS BECAREFUL
They are absolutely SCAMMERS BECAREFUL
I purchased 2 legging one never come and some stuff they take one month to delivery and now they charge from my account 59,90£
For VIP!!!
they put offer on you buy and after they charge you and say you signed subscription
That’s ridiculous they are FULL SCAMMERS AND TAKING YOUR MONEY
AND THE CLOTHES THW QUALITY IS NOT GOOD
SCAMMERS give my money back .
Don’t waist your time try talking with they
Really don’t care the help line say straight do dispute and never answer
BAD
8. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello Tanielle, thank you for your feedback, although we regret that you are so dissatisfied.
However, we would like to clarify a few points: Our hotline advising customers to open a "dispute" (payment dispute) instead of resolving the issue is absolutely not in line with our procedures and service standards. Our goal is always to find a direct solution together with our customers.
We would also like to emphasize that we do not charge any hidden fees. VIP membership is an optional and voluntary model that is clearly communicated at the time of purchase and actively confirmed by the customer. We also provide transparent information about the monthly charges in advance. It's a shame that you missed this information.
Regarding your missing delivery and the quality, we would like to investigate this immediately. We will send you a message to request your customer information so that we can take a close look at your case and the shipment status.
Best regards,
Lilly - Team Fabletics
AWFUL TERRIBLE EXPERIENCE. AVOID AVOID
Awful terrible experience. Again, I bought a single pair of leggings, and Fabletics charged my £59.99 each month for 4 months. Yes I was slow to notice, but this is really poor form. This is a trick. Then when I asked them about this via email, Fabletics denied having my email address, even though I have the original email confirmation. Avoid this business at all costs. Even if I did want the "VIP", what did I get for £59.99!!??? Absolutely nothing. Yeah, great experience guys. Really looking after customers eh!!?? You guys suck big time.
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello customer,
We truly appreciate you taking a moment to share your thoughts with us. It honestly saddens us to know that we missed the mark during your experience, as we never want a member to walk away feeling unheard or upset. Your feedback is a gift that helps us grow, and we would love the opportunity to make things right and clear up any lingering confusion.
We realize that our membership style isn't a perfect match for everyone, but we want to make sure you feel confident in using it to your advantage. Our community program was created to wrap together great savings and free shipping with the freedom to shop on your own terms. Even though there is a monthly rhythm to the program, you are never locked into making a purchase or paying a fee. By simply popping into your account during the first five days of the month to hit the skip button, you can keep your VIP status and all its perks for free. We really want you to feel like you are in the driver's seat when it comes to your account and your spending.
If you want to dive a bit deeper into how everything fits together, you can find a friendly guide right here: https://www.fabletics.co.uk/how-membership-works.
Most importantly, we would love to connect with you personally to ensure we’ve taken care of your specific needs. Please feel free to reach out whenever you have a moment via email, phone, or our live chat. Our team is here every single day, and we are all very eager to give you the kind, personalized support you deserve to turn this experience around.
Best wishes,
Dora
Fabletics Team
Do not buy there
I made ONE small purchase with Fabletics and later discovered I had been enrolled into a VIP subscription without realizing it.
They charged me for two months automatically. No clear warning, no obvious confirmation that I was signing up for a monthly membership. This is a classic subscription trap.
I never intended to join VIP. I never knowingly agreed to recurring payments.
Now I’m forced to open disputes through PayPal just to get my money back.
This business model is designed to rely on people missing the “skip month” window. That’s not transparency — that’s manipulation.
Customer support is slow and difficult to reach, and the whole experience feels deliberately confusing.
My advice: AVOID FABLETICS.
If you buy once, watch your account closely — they will happily keep charging you.
This isn’t how honest companies operate.
21. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Dear Amir,
Thank you for your review.
We are sorry that you had an unpleasant experience with us. To avoid any further misunderstandings, we would like to clarify a few important points.
Our VIP terms are never hidden. If you select VIP offers or preferential prices at the checkout, you will be explicitly informed about the membership. You must actively confirm this membership before completing your order. If it was not your intention to subscribe to the VIP membership, you can cancel it at any time.
You don't necessarily need to receive a VIP credit every month. If you don't want one, simply click the 'Skip this month' button between the 1st and 5th of the month. Nothing will be charged, and you will still retain all your VIP benefits. To ensure our valued VIP members don't forget to skip, we send a reminder at the beginning of each month. If you don't skip your membership, you'll receive a VIP credit after this period, which you can redeem for a set, outfit or individual item worth up to €80.
You can find all the information about our VIP membership at this link: https://www.fabletics.de/how-membership-works
We apologise if you did not find the process transparent enough. Our goal is to provide you with a fair and transparent membership experience. To clarify your issue, we would like to contact you to find a solution. We will contact you shortly to request your customer information and process your request.
We ask for your patience. Rest assured that we are working hard to find a solution as quickly as possible.
Best regards,
Peter - Fabletics Team
I was charged for a VIP membership that…
I was charged for a VIP membership that I did not order. I made one purchase, which I returned. I have never requested any other services from this company, yet they automatically registered me for a VIP membership without my permission and continue to bill me monthly. Cancelling it is not easy.
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hi Gabriela,
Thank you for sharing your feedback. We understand your frustration, and we apologise for the confusion.
At Fabletics, we strive to be transparent about our VIP program, providing clear information during the sign-up process and in follow-up emails. When your first order was placed, the VIP membership was selected and confirmed at the checkout. The membership unlocks special member pricing and many benefits:
-up to 50% off regular prices
-full acces to the FIT app ( workouts, programs and challenges)
-free returns and exchanges
-early access to the newest drops
-reward points for every purchase and review
-and many more
Our program is completely free with our skip system-each month you have the option to ‘’skip the month’’ within the first five days of the month.
For more information about the membership, please visit:
https://www.fabletics.co.uk/nmp/how-it-works
https://www.fabletics.co.uk/terms
We apologise for any frustration this may have caused, and we encourage you to reach out to our customer support team:
*Telephone: 020 36953 831
Available: Mon-Sun: 9 am - 6 pm
*UK Web Chat: Mon-Sun: 9 am - 6 pm
*WhatsApp: Mon - Sun: 9 am - 6 pm
*FB Messenger: Mon - Sun: 9 am - 6 pm
*Email: support@fabletics.co.uk
We appreciate your feedback and will use it to improve our services in the future.
Kind regards,
Lena
Fabletics Team
Fraud
Fraud! Stay away! When you buy clothes from them they sign you up to pay £60 a month without consent or awareness from the buyer. I contacted them to ask for a refund of £500 that they took out of my account and they said I have only £80 credit to spend on their sight and refuse to refund Any money paid. They was taking money out of my account and I was unaware. Where has my money gone? Ive raised an issue with PayPal and going to take this further! Do not buy!
10. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello Donna!
We're very sorry you're dissatisfied with your experience. However, we'd like to clarify a few points.
Our VIP membership isn't a hidden subscription, but rather an optional model that offers our customers exclusive preferential pricing. When you choose a VIP price or welcome offer during checkout, the corresponding terms and conditions are clearly displayed during the payment process and in the confirmation email.
The membership is completely flexible. You can simply pause it any month between the 1st and 5th, and no payment will be taken. If you don't pause, a credit will be generated, which you can use flexibly for items or two-piece sets worth up to £80. This way, your money isn't lost but remains available as credit.
Since your satisfaction is important to us, we'd like to look into this in more detail. Please contact us directly through our customer service or send us a private message on Facebook or Instagram. We're happy to help!
Best regards!
Lilly - Fabletics Team
Got sneakily signed up for a £60…
Got sneakily signed up for a £60 monthly membership for 4 months
Avoid at all costs
10. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hi Lance,
We are very sorry that your experience was disappointing.
We want to clarify that Fabletics does not enrol customers into a monthly subscription without consent. During checkout, you choose if you want to become our Member, and you need to agree to the terms and conditions. We make sure that all the info about our VIP program is transparent and clear, and your input will be used so that we improve our service.
As a VIP member you are not obligated to buy or pay each month. To keep all the benefits of the VIP membership for free, you simply need to log in to your profile between the 1st and the 5th of each month and click on the Skip The Month button. With the Skip option, you can keep your subscription entirely for free.
If you don't skip, we convert monthly fees to Member Credits so that you can use them on the website for items that worth up to £80 and even a two-piece outfit.
You can find all the important information at this link: https://help.fabletics.com/hc/en-gb
Should you have any questions or need help, please do not hesitate to contact us via our social media channels (Facebook or Instagram). We are always happy to help!
Best regards,
Peter - Fabletics Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.