I would like to firstly say, I love your products. However it's absolutely not something I need to replace every month and do not want a monthly subscription. Unfortunately every time I place an ord... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolute scammers, hidden subscriptions and hidden fees, even after trying to cancel, they told me it was cancelled and now they took away money from me a month later. Scum
Selskapet har svart
Only one star as cant do zero. After waiting a month for a refund and told them i want to cancel and do not want this subscription. Took twice as long to get refund as first time they happened to not... Vis mer
Selskapet har svart
Similar to other reviews I was not aware I was taking out a membership. Just wanted to buy 2 pair of leggings!! Was shocked to see payment come out my account this month. I then looked more closely at... Vis mer
Selskapet har svart
1,3
Dårlig
114 anmeldelser
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Scam
Are you taking the ?
I paid with Apple Pay for two sales items I did not sign up to a membership and I would not shop here. I bought two presents at Christmas for women. There was no clear indication that I had to sign up for the sale price. Absolute criminal £59.99 a month ? For what for “savings” are you crazy. How’s that saving
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hi Anthony,
Thank you for sharing your thoughts with us. We truly understand the frustration this situation has caused you , and want to assure you that we’re here to help.
The VIP membership offers one of the two shopping options we provide. The other option is to shop with a one-time purchase at our regular prices. The customers choose the option at the checkout, and if the VIP membership is selected, you need to agree to the terms and conditions.
To ensure our VIP members can enjoy their benefits without any charges, they have the option to click the "Skip the Month" button between the 1st and 5th of each month. We want to make sure you have the flexibility you need.
Our subscription program is designed with our valued customers in mind, offering exclusive benefits such as discounted prices, reward points, personalised outfit recommendations, access to the FIT app, and much more.
For more information about our program, please visit
https://www.fabletics.co.uk/how-membership-works.
https://www.fabletics.co.uk/terms
We would love the opportunity to review your account and work with you to resolve this matter. Please don’t hesitate to get in touch with us, and one of our friendly agents will be more than happy to assist you:
- **Telephone:** 020 36953 831
Available: Monday to Sunday, 9 AM - 6 PM
- **UK Web Chat:** Monday to Sunday, 9 AM - 6 PM
- **WhatsApp:** Monday to Sunday, 9 AM - 6 PM
- **Facebook Messenger:** Monday to Sunday, 9 AM - 6 PM
- **Email:** support@fabletics.co.uk
We genuinely appreciate your understanding and look forward to supporting you.
Thank you for your understanding and patience.
Warm regards,
Lena
Fabletics Team
Sneaky hidden VIP charges
Sneaky hidden VIP charges, you think you are paying one discounted price for two pairs of shorts at £10 each, but hidden away in the terms you are agreeing to pay £59 a month for VIP!
Its just a total scam, where although they do state that the £59 will be charged they try to hide it as much as they can get away with. I'm sure a lot of people would get caught out paying a lot more than they first thought.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello Chris,
I am so sorry that our membership experience fell short of your expectations and left you feeling frustrated. We never want our customers to feel caught off guard or misled, and it’s clear we missed the mark here.
Thank you for being so candid with us. Your feedback highlights exactly where we need to improve our transparency and simplify our systems. While we do provide a guest checkout and the option to skip months, I realize those features don't change the negative experience you’ve already had.
We want to fix this. Please connect with us through our live chat, give us a call, or send an email so we can review your account details together. Our team is available daily and is ready to find a resolution that works for you.
Best wishes,
Dora, Fabletics Team
Fabletics is a SCAM
Fabletics’ business model feels deliberately deceptive. I was charged £60 unnecessarily, and once they have your money, cancelling is made intentionally difficult.
The “VIP membership” is not clearly explained, and charges are applied even when you do not actively place an order. This is not a transparent subscription — it is a subscription trap. The cancellation process is frustrating, time-consuming, and clearly designed to discourage customers from leaving.
Customer service is unhelpful and does nothing to resolve the issue or offer a refund. Instead of taking responsibility, they rely on fine print and confusing policies to justify taking your money.
This is not how a reputable brand should operate. I strongly advise others to stay away unless you are prepared for unexpected charges and a nightmare cancellation process. I will not be using Fabletics again.
5. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello, Gunveen:
Thank you for sharing your feedback. We sincerely apologise for any inconvenience you may have experienced. We always aim to provide clear and transparent information on our website so that our members can easily find all the details they need. However, we understand that sometimes things may not be as clear as intended, which is why we encourage all our members to reach out to our customer service team whenever they have questions or concerns. You can find the different ways to contact us here: https://help.fabletics.com/hc/en-gb.
Regarding our VIP membership, please note that it can be free if you choose to skip the month. This option is available from the 1st to the 5th of each month, allowing you to avoid the monthly charge. Additionally, if you receive a credit, it can be used at a value higher than the amount charged, specifically £80, which is one of the benefits of being a member.
If you need any further assistance, please do not hesitate to contact our customer service team . We are here to support you and take your concerns seriously. We are sorry if you did not like your previous experiences with our customer service but we hope now everything will be better. Our priority is to ensure that all our customers are satisfied and that any issues are resolved promptly.
Best regards,
Alex, Fabletics Team
Terrible company
Terrible company. Support staff mislead you and they flat out refuse to acknowledge this. Quality of the leggings is terrible they are see through and after 1 wash they went all bobbly. AVOID
14. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Dear Hannah,
Please accept our sincerest apologies for the negative experience you had with us and for the disappointment regarding the items you received. It is always our goal to provide a personalized and seamless service for every customer, and we are genuinely sorry to hear that we fell short of those expectations in your case.
We recognize that our membership model may not suit everyone, and we try our best to be as clear as possible about how the sign-in process and subscriptions work. Our intent is for the membership to offer flexibility and value, allowing you to skip a month or cancel whenever you wish, and we truly regret if these details were not communicated clearly to you.
It is also concerning to hear that your interactions with our support team did not reflect the high standard of care we strive to maintain. We would value the opportunity to make things right and address your specific concerns more closely. Our team is available every day, and we invite you to reach out to us via email, live chat, or phone so we can look into your account and provide the support you deserve.
Kind regards,
Dora
Fabletics Team
Terrible pricing/subscription model.
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello Hans,
Thank you for sharing your feedback with us. I am truly sorry to hear that our business model and pricing didn't meet your expectations. Our goal is always to provide a welcoming, personalized experience, and it’s clear we missed the mark for you.
We want our membership to be a genuine benefit rather than a burden, which is why we’ve designed it so you can skip a month or cancel at any time. We aim for total transparency from the start, and I apologize if any of those details felt unclear. Our support team is here every day and would love the chance to look into your account and address your specific concerns directly.
Best wishes, Dora, Fabletics Team
Comfortable activewear but the…
Comfortable activewear but the membership system can be confusing at first
6. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hey there, Nia,
Thank you so much for reaching out to Fabletics and for being a valued customer. We're sorry that our subscription was not clear enough, but I'm here to inform you about how everything works!
In our VIP program, we have many benefits, and everything can be maintained entirely for free. Basically, you can avoid monthly fees with the skip option. The skip option is available every month between the 1st and the 5th. You can just skip the month, and that way you don't have to pay anything.
If you have any questions, please don't hesitate to contact us via chat, email, or phone. Our customer support team will be more than happy to answer everything for you or to assist you in the best possible way.
We really hope that you have a lovely weekend!
Best,
Steve
Fabletics Team
Such a scam
Such a scam. Two times I skipped my membership and it still charged me. I returned an order and they did not refund the full amount. They told me it takes time to show on my credit card. It's been three weeks and now they want to give me store credit for less than the amount of the refund. No transparency at all. Customer service are foreigners who don't seem to care. I've wasted so much time trying to communicate with them to get a simple refund.
16. desember 2025
Anmeldelse skrevet uten oppfordring
This is one of the most duplicitous and…
This is one of the most duplicitous and unethical companies I have ever come across. Its membership subscription relies on people forgetting that they have a subscription and then finding it hard to claim money back. If in any doubt listen the BBCs You and Yours programme of 15th December 2025.
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello, client:
Thank you for your review. We sincerely apologize for any inconvenience you have experienced. We empathize with your situation and would like to provide a comprehensive explanation and assist you as promptly as possible.
We would like to highlight that the VIP membership is indeed completely voluntary; a member may subscribe only if they accept the membership terms. Upon subscription, we will send you an email detailing the terms and conditions. To ensure that our VIP membership remains free, it is essential to skip the month between the 1st and the 5th of each month. Our customer service team is available every day and is equipped to assist you with any inquiries. We encourage you to contact us, as we would be pleased to investigate this matter further and resolve any issues for you. Our goal is to ensure that all of our customers are satisfied with our service. We are so sorry for this experience.
Best regards,
Alex, Fabletics Team
scammers
I am giving one star because I cannot give 0.
Bought something online, never arrived, costumer service NOT FOUND and then on top of everything after 2 weeks of my purchase they try to charge me for a membership that I NEVER SIGNED UP FOR. Disgusting company.
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello Laura,
We are truly sorry to hear about your experience and completely understand your frustration.
This in no way represents our brand image.
Regarding the VIP program, when placing your first order, you have the choice between the VIP price (with subscription) and the standard price (without subscription).
The choice is yours!
Subscriptions are here to offer you an extra bonus, while our VIP program can be completely free as long as you skip the month. Exceptional promotions, benefits, and an exceptional shopping experience! 🍀
We invite you to contact us via private message on our social media channels.
We'll be happy to help!
We look forward to hearing from you.
Best regards,
Your Fabletics team
Total FRAUD!!!!
Total FRAUD!!!!! They charged my card for recuring membership without my concern- no option to cancel this stupid fraduline membership. Awful qualitity of the firts purchase to start with. Repoting the company everywhere possible- until get full refund for unused and clealry unwated credits
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Dear Darya,
We deeply regret your frustration and sincerely apologize for the misunderstanding and the negative experience you have had both with the membership charge process and the quality of your first purchase. We understand that you feel upset, and we want to assure you that we have no intention of acting fraudulently.
In order to immediately review your situation, investigate the charges you mentioned, and find a solution for your unused credits, we strongly urge you to contact our team as soon as possible via email, our online chat, social media, or WhatsApp.
We need to verify your account details and the process of your first purchase. We will be happy to look into everything and personally guide you through the cancellation options you mentioned.
We would greatly appreciate the opportunity to clarify your situation and resolve this issue for you.
Sincerely,
Daniela, Fabletics ES
No form of contact at all
No form of contact at all, chat never answers, phone line is fake. I've cancelled 3 times now and they have still taken money from my account which is now being disputed with my bank. Avoid completely .
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello, Dean:
Thank you for the review. We are so sorry for the inconvenience that you had. We understand how unsettling this must be and we want to inform you that our customer service works every day. You can reach out to us via phone 020 36953 831, email support@fabletics.co.uk, social media chat, web chat or WhatsApp. We are here for you and we will gladly help you since every problem can be solved easily. Rest assured knowing that we will locate the charge and explain everything to you. We always give our best to provide the best possible service. We are waiting for you.
Best regards,
Alex, Fabletics team
You cannot cancel membership with this…
You cannot cancel membership with this company. They are an absolute SCAM. Month after month money is taken with no easy way to cancel membership. Its shocking. Money taken AGAIN this month.
10. desember 2025
Anmeldelse skrevet uten oppfordring
Predatory pricing and subscription models
The main business model at Fabletics is tricking consumers into extras charges. I saw an item in their window with a big, clear "$35" price tag on it. Only to learn from a fine print placard at the checkout that there was a $3.95 tariff surcharge per item--which should have been on the price tag. Further, the $35 price was for members only, so I'd have to sign up and get charged a $67 monthly membership fee. $67/month?!?!
My plan was to purchase two of the "$35" items. Without membership, the price for the two items was like $116, rather than the $70 that the price tag indicated.
And now on here I see others having similar experiences across the entire experience.
Who would do this ethically (Kate Hudson?). And is it even legal?
4. desember 2025
Anmeldelse skrevet uten oppfordring
Not easy to cancel!!!
I have bought from Fabletics a couple times now and I think they are quite good in terms of quality, though the sizes seem a bit off and too big. However, I was cancelling my membership via the online chat and OH MY GOD they do NOT make it easy. I told them straight up that I wanted to cancel, and they kept spewing out reasons for me not to cancel, even after I told them plain and simple "Cancel it". This left me very frustrated. I will not be purchasing from Fabletics again.
16. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hi,
Thank you for reaching out to Fabletics.
We are happy to hear that you love the quality of our designs, but we are also sorry to hear that you didn't like our VIP subscription and that you found it hard to cancel.
We just want to make sure that our customers understand the VIP program and all the benefits that come with it. In that process, we always try to motivate our customers to stay with us so that they can see all the benefits of the program.
For our customers who don't wish to be a part of the VIP program, we do have a guest checkout option. So if you don't want to be a part of the VIP program but you still wish to purchase, you can check out like that. The only difference is that in that case, the VIP promos do not apply.
If you have any questions, feel free to reach out to us.
Kind regards,
Steve
Fabletics Team
Secretly charged £60 a month!
Charged a reoccurring membership with no benefit.
I just made a purchase and must have ticked a kittle box or something, bexause they have charged me £60 for months, on my credot card where its harder to spot. And signing onto their website, its very bery difficult to switch the membership off.
Absolute rip off. Disgraceful.
6. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello, Timothy
Thank you for your review. We are truly sorry for the frustration and confusion this issue has created. We recognize your concerns, and we are eager to provide you with all the necessary details to clarify the membership process thoroughly.
Enrollment in our membership requires the member's explicit acceptance of the terms during the sign-up process. Furthermore, the membership is designed for flexibility and is non-permanent, allowing for cancellation at any time. Members may cancel instantly via the website, or our Customer Service team is always ready to assist with the process.
By activating your membership, you gain access to a host of exclusive privileges designed to enhance your experience. These significant benefits include: complimentary access to our exclusive Fitness App, early access to new promotions and discounts every Thursday,
free shipping on all orders of $49.95 or more (applies to articles and outfits), reward points that you can collect and redeem toward future purchases.
You can find more detailed information on how to manage and benefit from your membership here: https://www.fabletics.co.uk/how-membership-works.
Should you require any further clarification, explanation, or assistance with your account, please do not hesitate to contact us. We are here to help and will gladly address your concerns as quickly as possible.
Kind regards,
Dora
Fabletics Team
Worst experience ever had
Worst experience ever had , they are so rude and tbh the material they used for clothing are so bad for the skin, it’s 💯 plastic for people will read this review to understand why I come here and write this experience I had to make u all understand how they working and not only them they are lots of others websites brands they do the same , first they come up with a offer wich in this days are hard to refuse it it’s all manipulation marketing business strategies to rob people money and keep people poor , even now if you look on them website on first page it’s showing you only the offer something like 2 leggings 12£/$/€ depend of the country u bought , then after u buy them you are very happy then the next month you wake up with your account money disappear minimum 80£ then they will tell u some story about your subscription with them to buy everything cheep from them website 😆 tbh my opinion it’s not even deserve to be on marketplace this kind of and think how much money they take from millions people around the world.. and no body do anything to them … they don’t pay even taxes .. this it’s other strategy anyway hope anyone to stay smart and healthy…
13. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello,
Thank you for bringing this to our attention. We sincerely apologize for any confusion or inconvenience you have experienced regarding your membership. We understand your frustration and are committed to resolving this for you.
We want to ensure you have complete clarity on how our VIP program works. The VIP membership is completely optional and requires an explicit opt-in. A member can subscribe only after accepting the terms. Upon enrollment, a confirmation email is sent detailing the full terms and conditions, which are also available for review at all times on our website: https://www.fabletics.co.uk/terms.
To maintain a free membership for the month, it is simply necessary to 'Skip the Month' between the 1st and 5th day of the month.
Our Customer Service team is available every day and is dedicated to helping you with any situation.
We strongly encourage you to contact us directly so we can personally review your account details, fully explain the specifics of your case, and sort everything out to your complete satisfaction.
You can reach us here: https://help.fabletics.com/hc/en-gb.
We value your business and are standing by to ensure every one of our customers is satisfied with their experience.
Best wishes,
Dora
Fabletics Team
Professional scam artists
Professional scam artists, you buy something and they sign you up for “VI P” membership and then make it impossible to cancel /close your account. AVOID !!!
10. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello, Tom
Thank you very much for taking the time to share your review with us. We are truly sorry for any inconvenience or confusion you have experienced regarding our VIP membership, and we certainly understand your concerns.
We want to provide some immediate clarification regarding how the subscription works. We need to highlight that the VIP membership is only activated when a member explicitly accepts it. Also, the membership is not permanent and can be canceled at any time, either directly on your account page or by having our customer service team assist you.
For members who choose to enjoy the privileges, we offer significant benefits and value, including free access to our Fitness App, early access to exclusive promotions and discounts every Thursday, free shipping on orders of £49.95 or more, and collectible Reward Points that lead to further discounts.
You can find a comprehensive breakdown of the membership details here: https://www.fabletics.co.uk/how-membership-works.
If you have any further questions, or if there is anything else we can check and sort out for you, please feel free to reach out. We would be happy to resolve any outstanding issues as quickly as possible.
Best wishes,
Dora
Fabletics Team
Professional scam artists.
Professional scam artists.
I bought my wife a pair of leggings in September and rang a week later to make sure that I wasn't signed up to there v.i.p service as many other people had been and had warned me about to be told by the agent that I was not signed up and not to worry. Sure enough roll on Oct 8th and £59.99 is taken out of my account, I rang and spoke to another agent who managed to organise a refund to my account and I requested to have my account complete cancelled which he assured me he had done. Last night another £59.99 taken out of my account and an email less than five minutes later to say my account has been officially closed and cancelled. Totally unacceptable and disgusting behavior
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello, Daniel:
Thank you for the review.
We completely understand how you feel and we are so sorry for this. We never wanted this to happen and we are want to sort this out as soon as possible. Feel free to contact us via phone 020 36953 831, email support@fabletics.co.uk, via social media chat, WhatsApp or web chat. We are always here for you.
We want to inform you that a member can subscribe only if he decides and accepts it. We always inform via email when the member subscribes about the terms and conditions. If the member is not satisfied with the terms, it is necessary to inform you that this membership is not permanent and that it can be cancelled any time. However, if the member decides to enjoy all the perks, we need to inform you that we offer a free access to our Fitness APP, early access to our new exclusive promotions and discounts every Thursday, free shipping for articles and outfits that cost 49.95 or more, reward points that can be collected and obtain discounts, etc.
We invite you to contact us to have this sorted out for you. Once again, we are so sorry for this.
Best regards,
Alex, Fabletics Team
We didn’t sign up for their VIP…
We didn’t sign up for their VIP membership, yet they deducted the money fee automatically from the credit card.
No way to cancel this membership either. No response on Instagram
Also, the quality is really bad.
6. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hello, Teresa
Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience and the understandably unsettling experience this situation has caused. We deeply regret that our process left you feeling this way.
We want to offer an immediate clarification regarding the VIP membership. We understand your concern, but we would like to assure you that this membership is entirely complimentary and comes at no cost. We strive to ensure clear communication of this fact, sending notifications at both the point of registration and upon subscription via email, with all details available in our Terms and Conditions.
However, we recognize that our communication surrounding this benefit may not have been delivered as clearly as necessary. We are truly sorry if this information was not presented in the most straightforward manner, and we are actively committed to reviewing and simplifying our notification process to prevent similar misunderstandings in the future.
Our dedicated Customer Service team is available every day, and we would be pleased to address your specific concerns directly. We invite you to contact us at your convenience via email, phone, or live chat so we can personally assist you and resolve any lingering issues. We look forward to hearing from you.
Kind regards,
Dora
Fabletics team
Great Products, Terrible Subscription Model
I've made multiple Fabletics orders over the past year and a half, and all of the products I have bought have been fantastic. The materials are good, and if you know what you're doing, the prices are great too!
The whole way the subscription works is kind of stupid. But I've found that the best thing to do, is create a new account every time you order to get the good "discounts". But make sure you cancel the account once your order is delivered so you don't get charged their stupid $60/month VIP subscription fee! Which might I add is not the easiest thing to cancel. And they usually refund you if you forget to cancel.
I think if you're good with the hassle of the subscription, their clothing is great, and I highly recommend them. At this point more than half my wardrobe is Fabletics gear, and I can't complain.
30. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Fabletics
Hi Benjamin,
Thank you for taking the time to share both the positives and the concerns from your experience. We’re thrilled that you enjoy the quality of our item, and we appreciate your honest feedback regarding the VIP Program. Our goal is to make the process simple and transparent. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Ivy
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.