I have been shopping with Eyecandys for a couple years now and always loved the ease of use of their website, the fast shipping they do, and how well packaged and secure my order always is! My recent... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The delivery is quick considering that they are custom made. I wish there was a way to have better contact with them besides email. The time difference is hard to be able to communicate. But they do... Vis mer
Selskapet har svart
It’s been over 2 weeks and my contacts haven’t been shipped. I needed them by a certain time and I asserted there was some trust I could have in their quoted timeline.
Selskapet har svart
They have a pretty big selection of contact lenses but they are pretty basic from the few that ive gotten. If you are looking for a major eye color change this is probably not the place you want to lo... Vis mer
Selskapet har svart
3,8
Bra
475 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
False advertising and non-responsive…
False advertising and non-responsive customer service. The package took 5 weeks to arrive when they said it would arrive in 10-15 business days.
3. mars 2022
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Hi Dear, First we would like to apologize for this experience. Upon checking, your order was already delivered last March 2. Please understand that the preferred shipping option you chose is via K-Packet which takes 10-25 working days at max. Deliveries can take longer as shipping products are being sent out from our warehouse in Asia.
If you need further assistance, please don't hesitate to e-mail us at hello@eyecandys.com.
I really like violet color contacts I…
I really like violet color contacts I purchased at Eyecandys. They are a beautiful shade of violet. I like the great selection of colors that Eyecandys has. They have color contacts available in prescription also, which is great because I wear prescription contacts.
2. mars 2022
Anmeldelse skrevet uten oppfordring
Super fast and reliable delivery
Super fast and reliable delivery! Really happy I found this company. The lenses are great quality, and they get to my door (where I live in Europe) within 4 days. A little more expensive then where I used to get my lenses, but totally worth it for the fast and trackable delivery :)
23. februar 2022
Anmeldelse skrevet uten oppfordring
One of my lens had a tear in it I…
One of my lens had a tear in it I emailed them My contacts were replaced, Jessica was very helpful.
15. februar 2022
Anmeldelse skrevet uten oppfordring
Good lenses but Not for me
These lenses were easy to use, comfy and the prescription was correct - I took a star off because there was no change in eye color - guess my eyes are too dark for this color.
10. februar 2022
Anmeldelse skrevet uten oppfordring
Never Received Order
I placed an order, the first week of January 2022.
I have not received the order. I got a reply back saying that the order was delivered but it was not. There was no confirmation of the order, or anything. Just, looked at their computer. I would not have queried, before performing those exact steps myself. Also, I would not say I did not get something, if I did.
My next course of action will be to contact my attorney.
8. februar 2022
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Hi Malaika, upon checking the tracking link for this order, parcel was delivered last January 19. https://www.aftership.com/track/usps/92001901755477000822709841
If this is not the case, may we suggest you reach out to USPS and provide the tracking number of your order to inquire if it was indeed delivered to your registered shipping address. If not, please do send us an e-mail at hello@eyecandys.com wherein we may be able to assist you further in your concern.
I got the wrong power for one of my…
I got the wrong power for one of my lenses and they send me a new one, Im impressed and relieved
25. januar 2022
Anmeldelse skrevet uten oppfordring
I initially never received my package
I initially never received my package. Contacted the EyeCandy Admin team and they sent a replacement package.
23. januar 2022
Anmeldelse skrevet uten oppfordring
Fantastic lenses! :D
When i got my parcel the lenses were well protected! The packaging was also super cute!! The lenses came in sterile glass bottles with saline solution inside, they also came with application tools and lens cases! :) They went in to my eyes quickly with no discomfort and continued to be comfortable during my 3 hour shoot! The lenses looked absolutely stunning + vibrant and showed up on camera so well! I love these lenses so much! <333
17. desember 2021
Anmeldelse skrevet uten oppfordring
Thumb’s Up
I appreciated the opportunity to collaborate with the brand and enjoyed the look of the contacts! I wish the contacts were offered in higher strengths and that the response time was quicker but overall pretty good experience!
11. desember 2021
Anmeldelse skrevet uten oppfordring
Quick and efficient customer service
I was missing a pair of lenses from my order. I contacted customer service and within minutes the issue was corrected and my new lenses are on the way! Thank you Jessica for the help!
24. november 2021
Anmeldelse skrevet uten oppfordring
Where is my order?
Where is my order?
I made my order nearly two months ago, and I couldn't track the order through the provided tracking link, the latest update was '2021-09-27 17:20
HK, Sender is preparing item for posting'.
Furthermore, I couldn't get in touch with any eyecandys customer service through its online chat service. It just automatically replied to me and said they will contact me through email. It's been 4 days since my initial inquiry was sent. Can anyone pick this up, please?
Thanks for your response.
I just checked, there was no email send to me on 28th of September. Please refund. If you can forward me the email your sent regarding to this order previously , I would be very appreciated .
15. november 2021
Anmeldelse skrevet uten oppfordring
Svar fra Eyecandys
Hi Sophia, one of our representatives sent an e-mail to you last September 28 in which you have yet to respond.
"We apologise that the Lucia 1-Day Almond Brown (10pk) - 0.00 (non prescription) / 10 lenses (5 pairs)/box you ordered is out of stock. Would you mind changing this *pair* to another one of equal value? If so, please kindly let me know which one you would like.
If you'd prefer a refund instead, we'd be happy to do so.
Please indicate whether you would prefer to have the refund in the form of Store Credit or towards your card.
Let us know how you'd like to proceed. Once again, truly sorry for any inconvenience"
Please e-mail hello@eyecandys.com regarding what you want to proceed with. :D
I love Eyecandy's ❤
Eyecandys has been my go to for contacts for so long and I'm so happy to be their loyal customer. Even when I had a package issue due to the post office... they were so quick to help me resolve this. Thank you so much! Customer for life. ❤ love everything about this site.
4. november 2021
Anmeldelse skrevet uten oppfordring
The lenses are very comfortable
The lenses are very comfortable, they do not even feel once on, the shipping was very quick and they arrived in good condition, the atentiton to consumer are really great, easy to buy👍🏻
30. oktober 2021
Anmeldelse skrevet uten oppfordring
Customer service was amazing
Customer service was amazing!
I truly appreciate the customer service (CS) I had today. My order was placed wrong and in sheer panic I inquired about it. I went back and forth with CS like a madman and kind of gave them a hard time.. I'm very sorry for that.. but CS had a lot of patience with me and was able to resolve it and within the same day as my order. Thank you CS!
25. oktober 2021
Anmeldelse skrevet uten oppfordring
Love them!!
Absolutely loved the contact lenses and so I reordered them. This time I got the wrong order but customer service was quick to reply and sent me my order quickly
23. oktober 2021
Anmeldelse skrevet uten oppfordring
They feel comfortable and look natural
They feel comfortable and look natural. Light and can use for hours! Highly recommend.
30. september 2021
Anmeldelse skrevet uten oppfordring
Love my contacts
28. september 2021
Anmeldelse skrevet uten oppfordring
Loved the order!
I was shocked at the amazing quality and really loved the contacts i received! Would order again happilY!
28. september 2021
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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