I have bought hundreds of these systems with ZERO support from you company and when i have product issues no help ever! Nobody ever calls me back and Zero help, i cant believe this company will not he... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have had my RO elite Water quick connect for a few years now and testing the water comes out good but when I re-order my filters for a quick connect video, Water Express does not have the installati... Vis mer
The diaphragm of the original tank of our water filtration system ruptured (not sure if it was me or a factory issue) and we were getting water through the Shrader valve when trying to pressurize. Th... Vis mer
The company was easy to work with and when I had ordered filters direct the first time, I didn't receive my first time order discount. I sent a reply about not receiving my discount, and they returne... Vis mer
Informasjon om virksomheten
Om Express Water
Skrevet av virksomheten
When you turn on a tap, you expect clean water, not a cocktail of contaminants like Chromium-6, which has been found in tap water across all 50 states.
Express Water is a leading provider of innovative water treatment solutions dedicated to ensuring clean and safe water for residential and commercial use. Our commitment to excellence and customer satisfaction drives us to offer a wide range of high-quality water filtration and purification systems that effectively remove impurities, contaminants, and pollutants, including PFAS (also known as microplastics or 'forever chemicals'), while preserving essential minerals and maintaining water's natural taste.
Our key offerings include:
Advanced Water Filtration Systems: We specialize in the design, manufacturing, and distribution of comprehensive water filtration systems. These systems utilize advanced technologies such as activated carbon and reverse osmosis, proven to reduce contaminants like chlorine, sediment, heavy metals, bacteria, and PFAS.
Exceptional Quality: We prioritize product quality and reliability. Our filtration systems are crafted using premium components, durable materials, and state-of-the-art manufacturing processes. Rigorous quality control measures ensure that each unit meets the highest industry standards.
Easy Installation and Maintenance: Express Water takes pride in providing user-friendly systems that are easy to install and maintain. Clear instructions and intuitive designs make the installation process hassle-free. Additionally, our filters have long-lasting cartridges, and we offer convenient replacement services and customer support.
Outstanding Customer Service: We value our customers and strive to deliver exceptional service. Our knowledgeable and friendly team is ready to assist with inquiries, technical support, and product recommendations, ensuring a positive customer experience from start to finish.
At Express Water, our mission is to make clean and healthy water accessible to everyone. By combining cutting-edge technology, reliable products, and excellent customer service, we are committed to being a trusted partner in the journey towards superior water quality.
Express Water is a leading provider of innovative water treatment solutions dedicated to ensuring clean and safe water for residential and commercial use. Our commitment to excellence and customer satisfaction drives us to offer a wide range of high-quality water filtration and purification systems that effectively remove impurities, contaminants, and pollutants, including PFAS (also known as microplastics or 'forever chemicals'), while preserving essential minerals and maintaining water's natural taste.
Our key offerings include:
Advanced Water Filtration Systems: We specialize in the design, manufacturing, and distribution of comprehensive water filtration systems. These systems utilize advanced technologies such as activated carbon and reverse osmosis, proven to reduce contaminants like chlorine, sediment, heavy metals, bacteria, and PFAS.
Exceptional Quality: We prioritize product quality and reliability. Our filtration systems are crafted using premium components, durable materials, and state-of-the-art manufacturing processes. Rigorous quality control measures ensure that each unit meets the highest industry standards.
Easy Installation and Maintenance: Express Water takes pride in providing user-friendly systems that are easy to install and maintain. Clear instructions and intuitive designs make the installation process hassle-free. Additionally, our filters have long-lasting cartridges, and we offer convenient replacement services and customer support.
Outstanding Customer Service: We value our customers and strive to deliver exceptional service. Our knowledgeable and friendly team is ready to assist with inquiries, technical support, and product recommendations, ensuring a positive customer experience from start to finish.
At Express Water, our mission is to make clean and healthy water accessible to everyone. By combining cutting-edge technology, reliable products, and excellent customer service, we are committed to being a trusted partner in the journey towards superior water quality.
Kontaktopplysninger
4,1
Bra
1k anmeldelser
Har svart på 94 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Express Water
Dear Valued Customer,
We’re sorry to hear you’re having trouble getting the filter to work. Our team has already reached out to you through email regarding this concern, please reply to that message so we can move forward and assist you further.
Thank you for your patience and for giving us the opportunity to help.
Best regards,
Expresswater
I honestly regret buying this machine
I honestly regret buying this machine. I have been with it for 1.5/2 years already? and I still can taste the water weird, I have tried every method I have contacted support and did everything they suggested and I have been keeping up with cleaning and changing the filters regularly, but still no luck. it is convenient because you have instant hot water, so if you plan to make anything other than just explain water it is convenient, but i do regret buying it, as i still have my normal filtered water through another typical local brand.
15. oktober 2025
Svar fra Express Water
Dear Valued Customer,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how disappointing it must be to still notice an unusual taste even after following all the suggested steps and regular maintenance.
Our team would really like to take another look into this and see if there’s anything else we can do to help resolve the issue. Please reach out to us directly at support@expresswater.com
with your order details so we can review your case further and work toward a proper solution.
Thank you again for your honest feedback, we truly value your continued support and the opportunity to make things right.
Best regards,
Expresswater
Great Service
Our family really appreciates the notice that is is time to reorder and the notifications leading up to shipment!
10. oktober 2025
nice cold water
15. oktober 2025
Great product!
15. oktober 2025
Easy to do business with from ordering…
Easy to do business with from ordering to delivery l.
15. oktober 2025
Fast Service & Great Prices
15. oktober 2025
Thank you for taking fast action on…
Thank you for taking fast action on replacing the faucet
15. oktober 2025
Best filter system we have had
Best filter system we have had. Company has been understanding almnd very concerned with our questions. We highly recommend Express Water Team
8. oktober 2025
I have been purchasing from them for…
I have been purchasing from them for several years. I have tested for lead after installing their filter and it completely removed it from the water supply.
23. september 2025
The return process is disappointing
The return process is disappointing. I immediately purchased another order to correct the original. Had to pay for return delivery with no discount for the replacement order.
7. oktober 2025
Svar fra Express Water
Dear Susan,
We’re truly sorry to hear about your experience and understand how frustrating that must have been. Our customer service team reached out to you last October 10 through email and provided a discount code to help make things right. We sincerely appreciate your patience and understanding.
Filters & products marked clearly for…
Filters & products marked clearly for easy DIY replacement and maintenance. If you're not using express...water you thinking pal?
7. oktober 2025
I was able to buy the UV bulb I needed…
I was able to buy the UV bulb I needed at a reasonable price. However, when I called the first time, I had to guide your customer service agent on where to locate this part on your website. The agent did not know this. Agent said I had to buy the bulb with the housing. This was incorrect, and very costly. Working together, we resolved this successfully. Bulb was delivered and it appears to be undamaged.
10. oktober 2025
Delivered on time and reminded me that…
Delivered on time and reminded me that it’s time to change all the filters. Automatic subscription comes so there is no issue of forgetting.to change or to order the set
9. oktober 2025
Our whole-house filter works exceptionally well.
Our whole-house filter works exceptionally well, and it is the second house I have used an Express water filtration system on. I recently added a fourth stage for heavy metals, and it seems to have solved the sulfur smell issue. The auto-ship replacements arrived right on time. For anyone out there on well-water, you need to test your water and get the appropriate filtration system in place.
1. oktober 2025
Dette er Trustpilot
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