We have enjoyed the protection of Eset for more than 10 years. Prior to that other well known antivirus programmes left us with the 'blue screen of death' that destroyed the laptop beyond economic rep... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Your Company is is keeping up with our fast moving world the Tech is where its going so keep us safe embrace Technology but please don't let it takeover. SEPTEMBER 2026 now a retired couple but usin... Vis mer
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No cause for complaint until now. I have automatic renewal for my subscription and this was confirmed as usual with an invoice a few weeks ago. I just returned from holiday, switched on my laptop, onl... Vis mer
Selskapet har svart
Easy to do what I needed to do. I have been with Eset for more years than I can remember. I've previously run the Ultimate version. However, I was staggered by the cost of renewing, so I've downgrade... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
ESET began life as a pioneer of antivirus protection, creating award-winning threat detection software. Now, ESET's goal is to make sure that everybody can enjoy the breathtaking opportunities that technology offers. Today, our security solutions allow businesses and consumers in more than 200 countries and territories to make the most of the digital world.
Money Back Guarantee
We offer a 30 day money back guarantee.
If you are not 100% satisfied with your ESET experience we offer a 30 day money back guarantee.
As an active ESET user you also get access to our free UK-based customer service and technical support departments: there are no hidden fees, provided you have an active licence.
Any questions just call us on 01202 405405 (Mon - Fri, 08:30 - 17:30).
Kontaktopplysninger
Third Floor, Ocean 80, 80 Holdenhurst Rd, , BH8 8AQ, Bournemouth, Storbritannia
- 01202405405
- CustomerServices@eset.co.uk
- eset.com/uk
4,4
Enestående
10k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent product
Knowledgeable, helpful and efficient staff are an excellent benefit to ESET as is the ease of the use of the web site.
14. juli 2026
Svar fra ESET UK | Antivirus and Internet Security Solutions
We are so pleased to hear that our team's knowledge and efficiency, along with the ease of our website, have been such a positive benefit for you. We truly appreciate your kind words and valuable feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Svar fra ESET UK | Antivirus and Internet Security Solutions
We are delighted to hear that we were able to provide you with exactly what you needed in a straightforward manner. Thank you for your wonderful feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
I found it hard to navigate the website.
I found it hard to steer myself away from the software the website wanted me to renew and to identify and renew the software I did want to renew.
I was able eventually to make the purchase I needed but I was left with the impression that eset wanted to sell me the most expensive option
8. august 2026
Svar fra ESET UK | Antivirus and Internet Security Solutions
We appreciate you sharing your experience regarding the renewal process. Our apologies that navigating our website to find the correct software to renew was challenging and left you feeling that more expensive options were being promoted. We are always working to improve the clarity and user-friendliness of our renewal process, and your feedback is invaluable in helping us make these improvements. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Talked through everything carefully
Talked through everything carefully, security explained.
11. august 2026
Svar fra ESET UK | Antivirus and Internet Security Solutions
We're happy to hear that our team carefully explained everything, including security. We appreciate your positive feedback!
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
ESET keep you up and running
we continued with ESET as we had a scam not long ago and it was detected so we could get it rectified quickly
27. juli 2026
Svar fra ESET UK | Antivirus and Internet Security Solutions
We're so glad to hear that our product successfully detected a scam, allowing you to resolve the issue quickly. Your continued trust in us means a great deal. We appreciate your positive feedback!
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
Great Customer service…
Very fast reply from Customer service and equally fast resolution
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ESET UK | Antivirus and Internet Security Solutions
We're delighted to hear that our customer service team was able to assist you quickly and efficiently. Your positive feedback is greatly appreciated!
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
Vrty good and very helpful.
15. juli 2026
Svar fra ESET UK | Antivirus and Internet Security Solutions
We are truly delighted to hear that you found our service very good and helpful. Your positive feedback is greatly appreciated!
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
Eset Antivirus and Internet Security
Ordered eset online found this easy to purchase. They do have offers on other products too.
20. august 2026
Svar fra ESET UK | Antivirus and Internet Security Solutions
We appreciate you sharing your positive experience with us. We're glad to know that you found the purchase process easy and noticed our other product offerings.
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
The help setting up was invaluable i…
The help setting up was invaluable i could not have done it myself. The technition was patient and understanding and sorted all out for me
1. august 2026
Svar fra ESET UK | Antivirus and Internet Security Solutions
Thank you for your brilliant review and for sharing your feedback with ESET. The Customer Service and Technical Support we provide is our top priority, and we are delighted to have met that goal! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Ella Barker
Customer Support Specialist
Svar fra ESET UK | Antivirus and Internet Security Solutions
Thank you for your review, we’re sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Ella Barker
Customer Support Specialist
Very competitive pricing
Very competitive pricing. Ability to receive help from operator. Clean and easily understood IT security product which I am sure is effective.
18. august 2026
Svar fra ESET UK | Antivirus and Internet Security Solutions
Your continued support and the kind words you’ve shared in this 5* review mean the world to us. We’re honoured to have you as a valued customer. Thank you for consistently choosing us and for taking the time to leave such positive feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
To join our referral program, please see the link below:
https://refer.eset.com/trustpilot-uk
Ella Barker
Customer Support Specialist
Yes ESET happily gave me protection for…
Yes ESET happily gave me protection for my computer and everything was easily carried out thank you
11. august 2026
Svar fra ESET UK | Antivirus and Internet Security Solutions
Thank you for your 5* review, we are very pleased to hear that you had a great experience with ESET and hope you continue to renew with us. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
To join our referral program, please see the link below:
https://refer.eset.com/trustpilot-uk
Ella Barker
Customer Support Specialist
Knowledge and efficience
10. august 2026
Svar fra ESET UK | Antivirus and Internet Security Solutions
Thank you for your 5* review, we are very pleased to hear that you had a great experience with ESET and hope you continue to renew with us. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
To join our referral program, please see the link below:
https://refer.eset.com/trustpilot-uk
Ella Barker
Customer Support Specialist
Had to ring to get offer price
Had to ring to get offer price , luckily l always have auto renewal switched off as I would have cost me £35 more , hence only 3 stars
17. august 2026
Svar fra ESET UK | Antivirus and Internet Security Solutions
Thank you for your feedback. We understand your frustration and we appreciate you bringing this to our attention and will take your comments on board as we continue to improve our renewal process. Thank you for choosing us and for taking the time to leave such feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Ella Barker
Customer Support Specialist
I rnewed the third time and it won't work
I rnewed the third time for the same device and it won't work. So hard to fix it and so anoying I have to waste my time
17. august 2026
Svar fra ESET UK | Antivirus and Internet Security Solutions
Thank you for your feedback. We’re sorry to hear about the difficulties you experienced during your renewal. We can confirm that your 3-year renewal has now gone through successfully. We understand how frustrating it must have been to spend time trying to get everything working correctly, and we apologise for the inconvenience caused. If you have further issues or queries, please reach out to us directly on 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/ , at your earliest convenience.
Ella Barker
Customer Support Specialist
3 year renewal cost for Home Security…
3 year renewal cost for Home Security Ultimate is 43% higher than for new customers...?
Since writing this review (16/08/26), when I now log-in to ESET, the renewal price for the Home Security Ultimate now reflects the new customer cost - thank you ESET, I shall now be renewing.
16. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ESET UK | Antivirus and Internet Security Solutions
We appreciate you sharing your concerns regarding renewal costs. We understand how frustrating price differences can be and are reviewing our pricing structures. Please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/ for assistance getting the best price for your renewal.
Geri Moore
Customer Support Specialist
Second to none
We've used ESET for over 20 years for both business and personal protection and cannot fault ESET. Our pc's and laptops have always been 100% protected by them and their after sales is second to none.
16. august 2026
Svar fra ESET UK | Antivirus and Internet Security Solutions
We are so happy to hear about your long-standing positive experience with our protection solutions! It's wonderful to know that our products have consistently kept your devices secure and that our after-sales support has met your expectations over two decades. We truly appreciate your loyalty and feedback. Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
Top security
The website is easy to navigate, it’s easy to get the correct level of security you need, price is competitive. Well worth a look
1. august 2026
Svar fra ESET UK | Antivirus and Internet Security Solutions
We're so happy to hear you found our website easy to navigate and our security levels and pricing competitive. Thank you for your wonderful feedback! Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Geri Moore
Customer Support Specialist
I have renewed my account but it…
I have renewed my account but it doesn't seem to have renewed on at least one of my computors.
15. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ESET UK | Antivirus and Internet Security Solutions
We understand your account renewal isn't reflecting on all devices. We are here to help ensure your service is fully active please call 01202 405405 (option 3 ) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/ for assistance.
Geri Moore
Customer Support Specialist
it is a bad look for a security company
You have, for the last three weeks, told me I have not paid my sub when I have the invoice in front of me, invoice number 151078497. In my opinion, the left hand doesn't know what the right hand is doing
14. august 2026
Svar fra ESET UK | Antivirus and Internet Security Solutions
We sincerely apologize for the confusion regarding your subscription payment. We can confirm your licence was indeed renewed as per the invoice number provided, however, if the software is prompting you to renew, it would be due to it being linked to a different subscription.
To resolve this matter, please contact our technical support on 01202 405 405 (option 3) as soon as possible with the device ready.
Should you ever need us please call 01202 405405 (option 4) Mon-Fri 08:30 - 17:30 or by submitting a ticket request by following the link: https://www.eset.com/uk/customer-care-wizard/
Daniel-Florian Vasile
Customer Support Specialist
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.