EscapeNet Pty Ltd Anmeldelser 

Escapenet have been providing internet to me for quite a few years & the staff always go the extra mile ]e to assist you with any problems that may arise.

Thank you EscapeNet, you made our house transition so easy. Great company, staff and customer service, well done.

I had a problem with my laptop and this man helped me as I had problems with my E-Mail. So he navigated on my laptop and fixed my problem. I forgot his name but was very friendly.

Fantastic customer service and support

Very good service, telephone enquiries answered and rectified promptly.

You are the worst con artists charging me for an exit fee $62 late feeplus a month's subscription for not full filling 30 days $120 to get rid of you totaling $182 I would not reccomend you to my worst enemy rip off company

Good local tech support. No long waits.

Exceptional service, I'm in my 60 's
The representative I spoke with was so patient and helpful, couldn't ask for more, been with these guys for a number of years hardly ever lost service!
Highly recommend 🌟🌟🌟🌟🌟

I would highly recommend Escapenet. The reasons are. Great customer service, great internet service with no problems whatsoever. Great communication. Generally a fast, reliable service that makes my life easier.

I have always had positive experiences when problems have arisen, with quick response even when its an NBN issue.
This will be our third move, moving our internet with Escapenet, happy with the product and service.

Helpful and friendly staff made it easy to sort out issue.

Was very professional customer service with me we resolved the problem professionally and quick with no hassles at all very pleased customer thank you

The work ethic and professional manner the staff and operators are polite and courteous
Job well done.

Good service. Sometimes a bit slow internet speed but great value.

I had a terrible experience with EscapeNet and feel compelled to share my story. I signed up for their NBN service after being assured there was no lock-in contract and that my speed issues would be resolved with an upgrade. Unfortunately, the service was unusable from day one, with constant dropouts and slow speeds.

I contacted tech support immediately, but they were unhelpful, deferring action and requiring "monitoring" before addressing the issue. Things got worse when the service completely stopped working the next day. I had no choice but to switch to another provider for stable internet.

EscapeNet later convinced me to transfer back, promising to fix the issues. This turned out to be an even bigger mistake—the service was worse than before. When I contacted support again, I was met with rude, dismissive behavior, including someone hanging up on me when I questioned their refusal to resolve the issue.

To make matters worse, they initially agreed to a refund as part of their guarantee but later refused to honor it, despite acknowledging the service didn’t work. This is completely unacceptable and goes against the assurances they gave when I signed up.

Thankfully, I’ve since moved to a new provider, and my internet speeds have skyrocketed from 10 Mbps with EscapeNet to 750 Mbps. Avoid this company at all costs—they don’t deliver on their promises, and their customer service is shockingly unprofessional.

Would not recommend EscapeNet to anyone!

The staff I spoke with were very helpful, patient and courteous
They both helped me to navigate through the issues I had.
It was so good to receive such good service, they are an asset to your business 10 out of 10!!👍

Very quick & friendly service and proactive