Eplo Anmeldelser 

Had a water leak after about six months in the upper bidet unit.

I reached out to EPLO service and they informed that this issue has been identified and resolved and offered a new toilet or a full refund.

Really solid support and they stand by their product !

Most helpful in assisting me remove the inner screen and throttle. Thanks for the help.

Lee was very informative and responsive to our questions. Love the toilets (we bought 3). The only improvement that I would suggest is to be able to adjust the time it takes for the toilet to flush. Each toilet seems to vary, but overall, the time takes too long to close and flush after we walk away. Can this be adjusted?

1st of all, customer service is bar non the absolute best I have ever seen, that is the wow factor, the G20max model of the smart toilet is just amazing, from the build quality, to the absolutely most extensive options you can build into such unit, I don't think there is anything else you could add to it, my EPLO experience was and is flawless.

All is great. My only issue was the lack of details for installation of emergency battery(AA) backup. A video to show would have helped. Figured out and may test it today during main period being turned off. Otherwise would have given 5 stars.

Excellent product, Excellent customer service. Highly recommend. Bought one G20Max, liked it so much we got 3 more for the whole house.

I wish my expensive forming agent was a toilet cleaner too – it runs out quickly, lasting less than a month despite only being used in the evenings.

The company has been responsive to queries. The product works as advertised

I don't usually review products, but my new Eplo toilet literally changed my life. I love everything about it! I never even tried a bidet before pulling the trigger, but I was converted on the first use. The only think I can't vouch for so far is durability, since I've been using it for only a month now.

It was easy to place my order and my bidet arrived even faster than they said it would. There was no damage to it from transit. I have not had the need to contact customer service so this is my only experience.

Bon produit jusqu'au moment d'une réparation. Difficulté pour obtenir les pièces et même après les réparation sont non fonctionnelles

Fast shipping, good pricing

Only 4 stars because I had a Kohler Numi toilet before this one (after 13 years it was toast) and the jet spray wash on the Kohler is worlds better, plus other things like the deodorant, foot warmer, music, sterilization of the wand, etc, but for 1/10 of the price of a new Kohler which is now $14,000, it's fantastic.

Prior to purchase I was able to get answers to specific size/dimension questions quickly. I was even sent a few photos to better illustrate the information that was provided. After purchase I received the same level and speed of response to a few technical questions I had.

Very responsive. Great customer service.

I had many questions regarding installation. I received prompt responses, even on the weekend. This helped guide us through a successful installation.

Shipping information was horrible. Had to back track it to my mailbox. Looks like it was sent by person in there personal car. This was actually for the smart toilet special foam agent. I would like to take the time to say that Eplo is true to there product. They reached out to me to say they were sorry for the inconvenience. They sent me back my original purchase price. They sent me another bottle at no charge. As I explained, it’s possible it was put in my mailbox as my driveway is quite treacherous with the snow we had. So thank you Eplo for standing behind your product. Yes I have there toilet and it comes highly recommended.

The company is very responsive to questions. I placed an order on their website and the shipping was fairly quick.
It's been a few weeks and I'm loving the product. Highly recommend!