Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I am extremely disappointed with this product not only to fail catastrophic malfunction within the first week and was fully replaced. But the second week it failed again this time collision course f... Vis mer

Vurdert til 5 av 5 stjerner

Purchased the Ebo se home pet robot companion 3 months ago . This is an amazing product! I have 3 large dogs and previously had static cams, handy but missed some events. Big male Dog destroying new s... Vis mer

Vurdert til 3 av 5 stjerner

Ordine perfetto, consegna perfetta Purtroppo su EBO X devo ricredermi, molto poco innovativo, con difficoltà fa mappe della casa, e la sua attività programmata è povera. La batteria dura pochissim... Vis mer

Vurdert til 2 av 5 stjerner

ENABOT EBO X ROBOT I really want to give you five stars it's awesome looking robot I'm having real problems with ebo x it keeps crashing in to furniture I mean at high speed I'm terifed it will... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Elektronikkfirma

Skrevet av virksomheten

Enabot is the smart home robot for home and pet monitoring, EBO Air and EBO SE are designed for the pets monitoring. Capture lasting memories even when you're far from home. EBO Air & EBO SE keep your heart at home. With EBO Air's Al capabilities, trackingand auto-snapping your lovedones are only a tap away. EBO X is your 3-in-1 home devices: a moving homebot with built-in Alexa & V-SLAM Navigation, a 4K stabilized camera with color night vision, and a premium speaker with Harman AudioEFX. 


Kontaktopplysninger

  • Floor 3, Building 10, Qianhai Shenzhen and Hong Kong Youth Dream Workshop, No. 35, Qianwan 1st Road, Qianhai Shenzhen and Hong Kong Cooperation Zone, Shenzhen, 518066, SHENZHEN, Kina

  • ruby.yan@enabot.com
  • enabot.com

3,1

Middels

TrustScore 3 av 5

58 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 35 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Alles Top

Alles Top, Die Lieferung kahm innerhalb weniger Tage, war vollständig und wie erwartet.

17. mars 2026
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Svar fra Enabot

Thank you so much for your kind review! We’re delighted to hear that everything met your expectations and that your order arrived quickly and complete. Your support means a lot to us—hope you continue to enjoy your experience!

Vurdert til 1 av 5 stjerner

I am extremely disappointed with this…

I am extremely disappointed with this product not only to fail catastrophic malfunction within the first week and was fully replaced. But the second week it failed again this time collision course failed near the stairs..

For a product that we spend over $500 on it must meet standards that I believe fails dramatically. In my own opinion from their own reviews and results. People are seriously receiving a very similar outcome. The housing wheels motor fails with no way of replacing it and only just a wheel set this has to be one of the worst experiences of my life. I have spent the last two weeks gathering evidence about this with over 179 signatures now I’m seriously thinking of moving forward with a full investigation under the Australian consumer watchdog.

29. januar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Rola pet ein sehr schönes Gerät mit…

Rola pet ein sehr schönes Gerät mit verschiedenen Funktionen, kundenservice haben mein Anliegen schnell bearbeitet.

10. februar 2026
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Svar fra Enabot

Thank you so much for your kind review! We’re glad to hear that you like your ROLA PetPal and its features. If you ever have any questions or need help in the future, we’re always here for you. Enjoy your ROLA PetPal!

Vurdert til 1 av 5 stjerner

Horrible

Horrible. It won’t connect. They have great videos and reviews but everything is in another language and it won’t stay connected. It get struck and won’t return to charging station. Waste of money.

Bought as Christmas gift. They won’t return it.

16. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Enabot

Hello, we sincerely apologize for the inconvenience caused. We provide a one-year warranty, and if your product has a quality issue, we can assist with troubleshooting or arrange an exchange. Additionally, during the Christmas period, we can make an exception to accept returns for products with quality issues. Our support team has already reached out to follow up on your return. Please keep an eye on your inbox. Thank you for your understanding!

Vurdert til 1 av 5 stjerner

Impossible de programmer L'appareil…

Impossible de programmer L'appareil pour certaines fonctions (suivi animal).
J'ai demandé de l'aide au vendeur mais aucune réponse.
Pas de services et appareil ne fait pas ce que la publicité montre

13. november 2025
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Svar fra Enabot

Hello, we’re very sorry to hear that. We checked with our support team, and it seems your email didn’t appear in our system due to a ticket error. They’ve reached out to you again — please check your inbox. Thank you for your patience and understanding!

Vurdert til 5 av 5 stjerner

Is arrived really well and is perfect…

Is arrived really well and is perfect for family gatherings together. I love for easy to control it and hearing it well. Thank you for delivering this well.

12. november 2025
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Svar fra Enabot

Thank you so much for sharing this! We’re thrilled to hear that it arrived safely and that you’re enjoying it with your family. We truly appreciate your support — thank you for choosing us!

Vurdert til 4 av 5 stjerner

Responsive customer support

Responsive customer support. Decent quality products overall (owning 3 so far).

15. oktober 2025
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Svar fra Enabot

Thank you so much for your kind words and continued support! We truly appreciate your trust in our brand!

Vurdert til 1 av 5 stjerner

HORRIBLE - Customer service in non existent

Customer service in non existent
Purchased mine and within a week started to give problems contacted Amazon and they said to also contact supplier. Once with supplier the responses came through fast and then SILENCE now when responding to the thread again asking for feedback I get a note saying ticket is closed because I haven’t responded WHICH I HAVE multiple times. I have even responded onto that mail too saying my responses are there - keep in mind I was smart to keep this one one email thread!!! So here I am sitting with a dud

26. september 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Enabot

Hello, we're so sorry for the late reply due to China National Day holiday. We've asked our support team to check it for you. Please keep an eye on your email inbox - they will reply to you soon. We sincerely apologize for this situation. Thank you for your patience and understanding!

Vurdert til 1 av 5 stjerner

Never received the device

Never received the device and the track and trace number supplied did not work

Since posting we discovered it was delivered to the neighbours address

Will not make up for the fact the T&T didn’t work leading to the confusion.

10. september 2025
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Svar fra Enabot

Hello, we’re truly sorry for the confusion caused by the tracking issue and the misdelivery to your neighbor’s address. We completely understand how frustrating this experience must have been. We’ve reported this matter to the logistics company so they can address the tracking problem and help prevent similar situations in the future. Thank you for your patience and understanding, and we’ll continue working to improve your delivery experience.

Vurdert til 1 av 5 stjerner

Poor Experience

Robot continually gets stuck on carpet. Tried to return and get refund per instructions on website. However hyperlink on website directs you to different website than instructions on support page. They state they respond in 48 hours, it’s been over a week with no response. Very disappointed in robot and service! Still trying to get response to return and refund request!!

12. juli 2025
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Svar fra Enabot

Hello, thank you for bringing this to our attention. The support email you contacted was incorrect. Our team has reached out to you to solve the problem. Now, we have received your returned package and already issued your refund. Thank you for your patience and understanding!

Vurdert til 1 av 5 stjerner

Bought the product doesn’t work as…

Bought the product doesn’t work as describe contacted them multiple times to initiate return they wanted feedback which I gave and still no response on the return I first sent a email on 2nd July and they have still not sent me a return label absolutely ridiculous and poor customer service.

2. juli 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Sells your information

They sell your information to scammers. Expect to be immediately bombarded with scam emails if you give it to them. Do you want to trust your security with a company that does this?

11. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Pratiques commerciales malhonnêtes

Enabot a sorti le air 2 en promettant des fonctionnalités qui seraient ajoutées par le biais de mises à jours
Moins de 2 mois plus tard la compagnie sort le 2 plus avec les fonctionnalités promises en prenant en otage les clients ayant acheté le premier produit avec une offre d'échange qui n'est rien d'autre qu'un rabais de 30$ sur un produit en valant plus de 300.
Compagnie à fuire, d'autres concurrents font le même produits avec des pratiques moins honteuses.

6. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Returning is a nightmare

When initiating a review, they will purposely not reply for weeks. This ensures you miss the 14-day window. I will be initiating a chargeback.

This also means they don’t stand behind the quality of their product. Will never purchase from this company again.

14. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Replacement Track Disaster

my dog chewed off a track the second he got it on its own...so I went on the web and ordered via enabot the only air tracks I could see...but there were too big and for the enabot Air. How was I to know the difference? no tracks available for my air 2. its been a month and we still haven't even used it. Not overly impressed. Also the noise functions don't seem to work Thinking of returning at this stage..

21. april 2025
Vurdert til 1 av 5 stjerner

Enabot stole money from me

Enabot stole money from me! I initiated a return for one of their robots, didn't hear back for 2 weeks, so I initiated a chargeback on my card. After I finally heard back, I did the right thing and canceled the chargeback and returned the item. They claimed that they refunded the money but the charge went through again.
I went back and forth with them for weeks with proof from my bank and I have no way to get the funds returned. They stopped responding to me over support. Really furious with this company

22. januar 2025
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

Lær mer om andre slags anmeldelser.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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