Ecolines Anmeldelser 

The bus I had booked was cancelled. No notification, no reason given.
I went to their info office. The employee was kind. She arranged for a refund which was in my bank account the same day.

I would like to start positively, unfortunatelly there is hard to find something positive on this ride.

When I arrived at the Ostrava Svinov bus station, number 2, in front of the train station, I was unable to find any Ecolines information. To clarify the situation, I tried to call the helpline, but the automated answer directed me to the website and hung up the call after 55 seconds. I sent an email to request information. I had also tried making another call.

Then I check the website where it is written Ostrava (UAN), which is 7km away. So information between Ostrava Svinov - Ostrava UAN! How confusing for someone who does not live in Ostrava.
We had to take Uber which took as to Ostrava UAN from Ostrava Svinov.

There we saw the bus, with unprofessinal Russian driver. I based this on information since he can't speak English, Czech or Polish. His comunication was only repeating passport as he probably doesn't know any other word. I hold Czech citizenship since I should not need passport to travel in EU. Bus left Ostrava (UAN) at 16:35 even the scheduled time was 16:40

My theory about the Russian driver is based on his answer to my question if he can open luggage department for us in Krakow and he simply said Нет.

Since this was quite stressful experience, I gave them a chance to improve their reputation before I post it on travel websites with all relevant information. I have waited for 2 weeks before I posted it here.

This is what is written on the ticket:

Departure station
Bus station Ostrava Svinov
Vítkovická, 702 00, Ostrava
Bus stops at the bus station in front of the
railway station, on platform no. 2.

I can't upload picture here with the review as proof.

Моя поездка 03.07 до 04.07 из Риги в Магдебург была очень хорошая. Отличные водители и очень приятная и профессиональная стюардесса Юлия. Информация точная,на трёх языках, очень внимательная. Салон чистый,туалет чистый, водители профессионалы,всё очень чётко и отлично работает. Могу только порекомендовать ехать с компанией Ecolines. Спасибо за заботу.

Ich bin früher des öfteren mit Ecolines von Berlin nach Vilnius gefahren. Mein Problem war das zusätzliche Gepäck. Bei Ecolines scheint es keine einheitliche Regelung dafür zu geben. Man ist dem Launen des Fahrers ausgeliefert. Auch über das Internet gibt es keine Möglichkeit zusätzliches Gepäck zu buchen.
Deshalb habe ich mich entschlossen mit Flixbus zu fahren, wo diese Sachen eindeutig besser geregelt sind. Außerdem werde ich nicht gezwungen nachts fahren.
Bei der Datum der Erfahrung habe ich das Datum meiner letzten Fahrt angegeben, aber das Problem bestand bei allen Fahrten, wo ich Sondergepäck hatte.

🌟 Public Review for Autolux Ecolines

I traveled from Poland to Kyiv with Autolux Ecolines and was genuinely impressed. Here’s why they stand out compared to FlixBus:
• ☕️ Free coffee throughout the journey—a great perk.
• 📶 Reliable Wi‑Fi for the entire trip; no annoying 200 MB cap like FlixBus.
• 🪑 Extremely comfortable seats and spacious, clean interiors.
• 🕐 Punctual departures and arrivals, no delays at all.

My experience with FlixBus couldn’t contrast more—they had an awful 11‑hour delay on the Kyiv → Bielefeld route. After that, the choice was clear.

Highly recommend Autolux Ecolines for anyone looking for comfort, reliability, and genuine care.

Poor service. Unable to receive cashback. Customer support never helps.

hi,
I want everybody to know what happened when I travelled from Vilnius to Lviv( Ukraine) ; no complaint regarding ecolines itself; but when I bought ticket Vilnius-Lviv, #27647663,Line 8241, due to depart from Vilnius 22.04.2025 it turned out that not Ecolines was due to operate but his partner in Ukraine Autolux trading; on the board there were no information about the route,nor was any on the WEB when I have been buying the ticket. In fact my destination was Khmelnitsky in Ukraine. On the WEB was only information that there was a line from Lviv to Khmelnitsky at 06.00 in the morning the next day. When I asked the driver in Iviv is it the right bus he replyed yes. When I checked the WEB once more it turned out the there were two busses starting at the same time at 06.00: one was direct to Khmelnitsky with duration 4 hours and another bus going long way through Ivanofrankivsk with duration 6h 30. I was happily sleeping when awoked in another city. Two years earlier was the same situation and drivers then told passengers if needed to take their suitcases and change busses, there is such practice in Ukraine when two busses start and travellers may need to change carriers and continue.Nothing happened this time, the driver must have warned me to change the buss but he only was happy to grab 500 hrivnas from me as additional price for driving me to Khmelnitsky from Lviv.
I tried to refuse but he told me that he will not give me my suitcase .When I tried to explain that it not appropriate to treat passengers that way and that he should warn In Lviv to change bus. Instead he insolently replied that I should have switched the "smart device" ( meaning your head and brains). I replied that I have been asking in Lviv about the rout; he turned his back.
Now when a war ongoing in Ukraine and president running around for help it is very strange how ukrainians treat europeans. I myself never advise to take them to EU. And Ecolines must revise their commitment with any bus carrier and inform passengers beforehand about the rout and who performs.

I strongly do not recommend using the services of this company. We have gone through a huge stress after this trip.
The date of our travel was on 09 June 2025. We went from Krakow to Rivne (the bus route was Prague-Kiev though). When the bus moved from the auto station, it got broken. The driver instead of solving the emergency situation and calming down the passengers - just informed that the people going from Prague will be moved to the next ecolines bus (in several hours), and they will move forward. The people who sat in Krakow were offered to eaither remain in the bus (for several days or longed depanding on the repair of this bus) or stay somewhere in Krakow. Nobody even offered to help getting back to the station. Therefore, we had to call taxi to get back to the station and find another but to return home. Still, the money return was not done (the money are being on the pending balance and will get on the active balane within 15 days only). No compensation was also offered or any help with anything. The company took none responsibility of this situation and did not bother themselves with the fortune of their passengers. Please note also that we were going with 2 kids - 1 teen and one 9-year-old one. The driver was very rude as well and even told one of the passengers to shut their mouth and go our of the bus. That was totally unacceptable.

Complaint regarding Bus Trip 8474 (Stuttgart–Riga) on April 26, 2025 Complaint regarding my experience on your bus trip 8474 (license plate: WI-394-LF) from Stuttgart to Riga on April 26, 2025. The following issues occurred: - The scheduled departure time was 08:00, but the bus actually departed after 9:00. - At the Stuttgart bus station, the platform number was not provided, which caused significant confusion and additional stress while searching for the bus. - The phone number provided in the booking confirmation for inquiries was not reachable, and I did not receive any response. - Despite booking the "Senior 60+ add. Seat" fare (ticket number: 27496305), I was not offered an additional seat. - The stewardess explicitly and unfriendly informed me that I was not entitled to an additional seat. - The bus drivers were disrespectful during the baggage handling process.

These people have terrible control and administration. I booked my trip end of April 2025 from Warsaw to Minsk well in advance. On the day of the journey there was a scribbled note in polish on the window of the bus station information, your journey is delayed by 3 hours and they they delayed it by another 3 hours. I then payed for another bus. There was no emails to explain the situation neither an apology or a refund. I advise people to give these people a miss

A highly unpleasant experience with this company. One of the drivers (I won’t specify his nationality) clearly has personal issues and decided to take it out on my elderly grandmother. The bus was half-empty, and even by the end of the trip, there were plenty of free seats. However, this "professional" aggressively and loudly declared that my grandmother would not be allowed to travel because her wheeled bag supposedly did not meet the size requirements.
Let me remind you: the bus has two luggage compartments, and in the worst case, she could have simply taken the bag with her and placed it in front of her seat. But the driver seemed determined to abuse his authority and humiliate a defenseless elderly woman. Extremely rude behavior, complete disregard for my grandmother’s condition, and outright disrespect toward passengers.
I sincerely hope that the company takes action against this employee. Or at the very least, life teaches him some empathy when his own elderly mother is thrown out of a bus or forced to carry a heavy bag on her back.

I cant rely on it and plan everything in advance

Ecolines ist wirklich eine ungewöhnliche Firma ich habe eine Beschwerde geschrieben aber von denen kommt ja gar nichts zurück die ignorieren alles. Dann muss man das wahrscheinlich auch weitergeben an die Inspektion ich würde nie wieder diese Linie fahren die Antworten nicht und ignorieren die Leute!

After a FlixBus disaster, I would like to say the biggest thanks to the lovely bus drivers from Berlin to Riga. Friendly, helping passengers with questions about transfer in Warsaw and in advance having a walk around informing passengers where someone will be joining at next stops so they can prepare and remove their belongings in advance. After several horrible FlixBus experiences, I will never book with them again. Ecolines takes a few hours longer, but it’s so worth it. Also love the free coffee and tea in the bus!

So off the time you cant plan anything, drive was dalayed by the draivers, not any other reassons.

The behavior of the bus driver on October 23, 2024 on the route Minsk-Vilnus Airport, departing from Minsk at 13:50 was nothing short of criminal and will be reported as such to the appropriate entities. He was bullying, threatening and harassing one female passenger through the entire trip, all because that person had something to declare at the borders. This bus-driver and his totally innapropriate and aggressive behavior toward that female passenger made everyone in that bus extremely uncomfortable, concerned and uneasy. He must be removed from his position.

в октябре пришлось ехать данной компанией 2 раза, из Варшавы в Берлин и из Берлина через Варшаву в Минск

Автобус Варшава-Берлин прибыл в Варшаву с опозданием на 2 часа из-за поломки

Автобус Берлин-Варшава тоже сломался, уже на подъезде к Варшаве, лопнула шина по пути и хорошо, что не вылетели в кювет. Нам сообщили по громкоговорителю, что это небольшая заминка. Людей не выпускали из автобуса, свет не включали, потому что "если свет включим, потом автобус не заведется". Однако позже включили свет на втором этаже, а потом и на первом. Общение водителей с людьми грубое, кроме криков и возмущений от них ничего не было услышано. По громкоговорителю не объявили, сколько придется ждать, люди сами по одиночке подходили узнавать. 2-3 часа ждать тех.помощь. У многих людей была пересадка в Варшаве, и я была свидетельницей того, как один из водителей рявкнул пассажиру, что это не их проблемы, что там будет с пересадкой, их дело просто довезти до Варшавы

В ожидании водители решили поднять автобус на домкрат с кучей людей внутри. И когда автобус слетел с него с шумом-треском и напугав людей, т.к. автобус накренился вправо, они заявили, что это отдельные личности сами ходят по автобусу и нагоняют панику.

После полиции и тех.помощи через 2 часа мы поехали в Варшаву, при этом тем, у кого пересадка на Минск, было предложено только одно - доехать до Мариамполя в Литве и оттуда их "заберут". Больше деталей про пересадку людям не дали, хотя у многих не было интернета и например загуглить, что там за автобус и в какое время он их заберет, возможности не было. Интернет в автобусе конечно же не работал.

В итоге люди с крюком через Литву потратили на дорогу +7 часов без предложенного ничего (ни компенсации, ни теплого чая с перекусом, и т.д.)

На жалобу эколайнс не отвечает. По разговорам с другими пассажирами, у кого-то были проблемы с ними в 3х рейсах подряд, кому-то в прошлую поездку с сильным опозданием по вине перевозчика ничего не предложили, сказали за свой счет покупать новый билет, а за старый так и быть вернем.

2 поездки и 2 поломки, отвратительное отношение к пассажирам - и это все за мои же деньги. Больше никогда не буду пользоваться данной конторой и вам не рекомендую

Ехал 10.09.2023.в 11:30 с Калининграда в Мюнхен через Варшаву.Персонал,водители, хамло! Ни какого уважения к пассажирам!!! Ни разу больше с этой компанией!!! И не кому не посоветую.А само транспортное средство в порядке!!!

Usually long bus rides feel absolutely miserable, but here it felt so much better with tea, toilet and screens with a bunch of games and movies