DPDgroup Anmeldelser 165

They don't deliver on time, or they don't deliver the package to you at all. They lie that they tried to deliver and there was none. Avoid!!!

They wrote the wrong address into their systems, delivery failed twice.
I have called twice to correct it or let me contact the driver and despite the promises nothing was done.

I pray my package finds the way one day!

Extremely disappointing, unprofessional, and borderline rude. Avoid.

Apsolutely the worst delivery service! Rude delivery guys, no customer service, and they lost a few of my packages, didnt want to provide PIN number... if I could give them zero, I would!

Najgora dostavna služba ikad…paket kao da putuje pješice…
Komunikacija sa službom za korisnike - nula, nezainteresiranost level pro max…
Da se može dati NULA, bila bi najbolja opisna ocjena za DPD…

Package was sent to the wrong pickup location.
Went to that location. They told me they had sent it back to the original (proper) location.
Went to the original location.
Package wasn't there.

Checked the app.
The package was SENT BACK to the sender!

Contacted DPD twice by email. No answer in 4 days.
Called several times. no answer

On finally getting them several days later, they deny all responsibility and said they did everything correctly (and were rude).

Avoid this company if you can. Especially for pick-up points.

Horrible experience with DPD partner pick-up location in Importanne center. One location was closed at 8 AM although was supposed to be open at 7AM, the "lady" in the other location was not accepting the parcel, was smoking and blowing the smoke in my wife's direction!

By far the worst delivery service team, failing in every aspect of their service.

It is unacceptable that in order to pick up a package, I must have a smartphone, mobile internet and enable pairing of the parcel terminal with my private device via Bluetooth. This is an unnecessary complication of the basic service for which I paid for delivery.
Parcel pickup must be available to all users, including the elderly, people without a smartphone or people who do not want to connect their private device to external systems for security reasons. The current method of pickup discriminates against some users and imposes technical requirements that are not necessary for the delivery service itself.
It is particularly problematic that users are required to turn on Bluetooth and open links to connect to the parcel terminal device. As a user, I have no control over what technical information is exchanged between the device and the system.
Additional digital requirements should not be required for the basic parcel pickup service if simpler and more secure solutions exist (e.g. a PIN code on the device itself).
This method of pickup seems technologically forced, not user-oriented. Parcel delivery should be simple, accessible to everyone and without the need to connect a private device to the delivery service infrastructure.

The package was delivered to the wrong address, I tried calling the customer service. They cancelled 3 of my calls, the last one I was on hold for over an hour. Terrible service, would not recommend!

I would give them a 0 if I could. I was supposed to have 2 packages delivered, on 2 different days. Both were marked as “delivered”, NOBODY called, I have no idea where they are. There is NO WAY to contact DPD customer service, Both phone number and e-mails are completely ignored. Not only did I not receive what I ordered but I am trying to get a refund from te seller, hopefully I will at least get my money back. If you see that the courier is DPD- DO NOT ORDER.

Absolutely the worst of the worst delivery company in Croatia. I will tell the company I ordered from that I will absolutely not order from them again if they will use DPD for delivery. They are absolute scum. If there are any stairs they won't bring the package up the stairs and they will call once when they are already at the address and if you don't pick up the phone STRAIGHT AWAY, they will leave and perhaps never return again.

Ispod 1 zvjezdice. Ne mogu u svome skladištu pronaći paket. Neisporuka paketa u dogovoreno vrijeme. Kontak broj nedostupan.

Terrible company, the worst possible delivery service in Croatia. If you see that they are delivering, better not order. They did not even try to deliver, returned the package to the sender or in another case left it anywhere

I would give this company a 0 if at all possible. Sent a package internationally, suddenly the company wanted import fees of $600 USD. Paid the fee, then they wanted $175 USD to deliver the package and then suddenly they needed an additional $127 USD for delivery. Asked for proof they actually had the package, just wanted a picture of the package. They actually OPENED the package and took pictures of the items in the package. The package is still sitting somewhere in Germany, never delivered, refused to give me a tracking number and refused to refund any of the money paid to them. The most lying, unprofessional company I have ever had the displeasure of attempting to deal with.

Cekam paket od prosle godine.narucen 29.12.2025.Sad je 10.01.2026.Niko se ne javlja se na mail. Preusmjerio na pickup lokaciju,opet nista Placen je 191€.Invalid sam i nemogu do pikup pointa,ali san prisiljen preusmjerit jer ga niko ne donosi.Paket 13865063202476

I have only the worst to say. No answer the phone, the package stays in one place for days

Two times in a row, I had the same experience: the parcel was not delivered and returned to the sender due to the incorrect address. Btw, the "incorrect address" is the pick up address that DPD provided and redirected to without my knowledge and permission, while they completely ignored my home address, where they were supposed to deliver the package. The customer service guy said to me, "I don't know why that happened. I'll look into it, and I'll call you back. He never did, and I lost my package again.

DPD HRVATSKA- Treci puta u mjesec dana samoinicijativno vracaju paket posiljatelju. Kokos na telefonu kaze da su ljudi i da i oni grijese i da slobodno napisem negativnu recenziju. Do sefa ne mozes doci jer ona je procjenila da mi nece nista drugacije reci nego ona. Googl recenzije ne postoje, na FB iskljuceni komentari. Zasto oni uopce postoje!?