The A Tree For All Your Coloring Book of UDL Principles and Practices ebook looks great and easy to understand. It is just what I needed to put my blog post together.
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Recently started using eBooks.com after one too many issues with the Rakuten Kobo site. Your site is easy to use and you match prices on other sites so more than happy with my swop!
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I’ve had a very negative experience with obtaining digitized books on the google play platform. I had not come across ebooks.com so I checked into it before making a purchase. Alex at ebooks.com resea... Vis mer
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It goes ok. Sometimes, when searching for certain books, it would be easier if I could search per title, but filter by a specific author. Maybe it's already possible, but not so intuitive.
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Informasjon om virksomheten
Om eBooks.com
Skrevet av virksomheten
Launched in 2000, eBooks.com is a popular ebook retailer with a reputation for innovation, integrity and independence. We sell ebooks direct to millions of consumers around the world, with five local sales portals in the US, Canada, UK, Europe and Australia.
You can read our ebooks online, or download them to a vast array of devices, using our Ebook Reader apps. As well as being dubbed "The most ethical e-bookseller" by ethicalconsumer.com, eBooks.com is trusted by over 4,000 global publishers. We are also the supplier of choice for thousands of educational institutions around the world.
Are you actually reviewing the right company?
Is it possible that the order was placed with another company, not eBooks.com? There are a lot of companies with the word "ebook" in their names. Before leaving us a damning complaint, check your credit card account (or PayPal if you paid that way) for the name of the merchant. If the name isn't exactly, and only, "EBOOKS.COM", then you'll need to contact the company that billed you -- not eBooks.com.
Are you having technical problems?
Contact our highly trained support team and they'll get things moving for you:
https://support.ebooks.com/hc/en-gb/requests/new
Kontaktopplysninger
27 Railway Road, 6008, Subiaco, Australia
- +611800431523
- corp@ebooks.com
- dl.ebooks.com
4,5
Enestående
402 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent selection and good prices
Excellent selection and good prices. Easy to find the book I wanted, easy to pay. I really really like that I am not giving my money to ama$on any longer. Thanks for being independent.
2. juli 2025
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Svar fra eBooks.com
Hi Sally,
Thank you so much for this very kind review. It made our day!
Best wishes,
Anna
www.ebooks.com
"We're not ama$on!"
Easy to order and efficient
Easy to order and efficient
17. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra eBooks.com
Hi Philip,
Thank you very much for giving us top marks!
Best wishes,
Janes
www.ebooks.com
They have taken £29.90 out my bank…
They have taken £29.90 out my bank account for something I didn’t purchase. I’ve tried phoning them & you have to leave a message with you email address but know one to speak to which makes me think bad as well. My transaction is still currently pending but once it goes through I’ll be reporting it as fraud. This is an absolute joking taking people’s valuable money when there struggling to get by.
12. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra eBooks.com
Hello Shaun,
Negative reviews like this are damaging to innocent businesses.
You are complaining about some other company entirely. eBooks.com is not a scam. It is a highly regarded company with millions of loyal customers, trusted by thousands of publishers.
1. There is no-one on our system named Shaun Kemp.
2. We never, ever bill someone's credit card without explicit permission.
Whether or not the transaction is still pending, you must call your card issuer (usually your bank) now and tell them what's happened. The phone number should be on the back of your card. They will reverse the charge for you.
I understand you're angry but, in future, before leaving a damning review of some random, innocent company you picked off the internet, please do your homework. At least actually read the whole name of the merchant on your card statement.
The fact that some scammer has a business name containing the word "ebook" does not mean that they are eBooks.com. There are thousands of businesses out there with the word "ebook" in their names.
Unless the merchant name on your statement is exactly - and only - EBOOKS.COM, you've got the wrong company.
I would be grateful if you would delete or edit this review to reflect the fact that you have targeted entirely the wrong business.
Anna
www.ebooks.com
All good and easy to purchase…
12. juni 2025
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Svar fra eBooks.com
Hi Aimee,
Thank you very much for your kind review. I'm glad it all went well for you.
Anna
www.ebooks.com
Straight forward purchase and download to my e-reader
9. juni 2025
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Svar fra eBooks.com
Hi Paul,
Thank you very much for the positive review.
Best wishes,
Anna
www.ebooks.com
Buying the book was easy enough
Buying the book was easy enough. The reading app is not as good as it could be, but better than it was once
6. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra eBooks.com
Hi Peter, and thank you for your review.
Just to let you know that we're currently rebuilding our reading apps, which will add heaps of functionality and features.
It's due for release in August-September.
Best wishes,
Anna
www.ebooks.com
really love this website
really love this website! great alternative to using amazon for ebooks, more flexibility with the ownership of your books too (:
28. mai 2025
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Hello Katherine,
Thank you very much for this kind review. It made my day!
James
www.ebooks.com
No Epubs - only Adobe DRM books and PDFs
I wanted to avoid Amazon for an Epub book for my kindle, saw that they had Epubs and thought I was onto a good thing.
Turns out the epub download link actually downloads some kind of Adobe file that only a new Adobe app will open and there is no way to get an Epub that will work on a Kindle.
This information needs to be much clearer, both on the product page and they should stop calling them Epubs and start calling them Adobe files.
24. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra eBooks.com
Hello Chris,
I'm sorry you had this trouble. Although the format of the ebook is technically EPUB, it's encrypted. Our customers do need to download and install a piece of free software in order to read our ebooks.
I will ask our dev team to change the wording we use, to make it clearer that this is the case - especially in relation to Kindle.
I think I'm right in saying that all Amazon's ebook competitors are in the same boat here; most mainstream publishers require us to encrypt their ebooks as an anti-piracy measure. But that creates obvious issues with interoperability.
Please just drop a line to our help desk and we'll be glad to process a full refund: support@ebooks.com.
Best wishes,
Anna
www.ebooks.com
EBOOKS.COM IS SECOND TO NONE!!
EBooks.com is the best ebook store on the planet,bar none!! All of the books purchased can be downloaded to your PC desktop and side loaded to your e-reader. Ever since Amazon stopped the ability to download to your PC on February 26, 2025 I have been searching for an ebook seller that would allow you to download to your PC desktop. Look no further that eBooks.com and did I mention the prices are very reasonable? Search no further! eBooks.com is second to none!!!
17. mai 2025
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Wow, Mike, thank you so much for this kind review. I hope we continue to please!
Best wishes from me and our small team,
James
www.ebooks.com
Great Customer Service.
I was very impressed with the speed and efficiency of my return. I had a problem with an order and I got an immediate response to my email and the issue resolved expeditiously. Thank you!
2. mai 2025
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Svar fra eBooks.com
Cyruss,
Thank you very much for taking the trouble to give us a 5-star review. I'm glad things were resolved quickly for you!
Best wishes,
James
www.ebooks.com
Easy to find the book I wanted
Easy to find the book I wanted, easy to pay and download. Font increases to 200% which is not large enough on a phone for people with vision issues. Although font can be changed and background colour can be changed to make words more easy to see. Pagination could be better too many words running over into the next line but otherwise ok
2. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra eBooks.com
Hello Cath,
Thank you very much for your 5 stars!
And thank you for your thoughts on our reader app. We're developing a brand new mobile app, with a strong focus on accessibility. It's going through some months of testing right now and it looks very promising. If you download and use that app (we'll advise all our customers when it's released), we would be very keen to her your thoughts.
The plan is to make the new app a dream come true for people with vision issues.
Best wishes and happy reading,
Anna
www.ebooks.com
I got a fine offer.
I got a fine offer.
No problems purchasing and downloading the book.
2. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra eBooks.com
Hello Ole, and thank you very much for this kind review!
Best wishes,
James
www.ebooks.com
My buying the ebook from start to…
My buying the ebook from start to finish was quick and easy and my reading on line is going equally as well.
1. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra eBooks.com
Thank you very much for your kind review. I'm glad it all works well for you.
Best wishes,
James
www.ebooks.com
As good as any other app
As good as any other app. Much better than some.
28. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra eBooks.com
Thank you for your review, Wendy. We're working on a new reader app which we hope will be a significant improvement on the current version. Big improvements in the features available and ease-of-use.
Best wishes,
James
www.ebooks.com
Submit button issues to create a ticket with CS
UPDATE:
seems like the submit button to create a ticket with the support team did not work on the website. After reaching out to eBooks.com via email, they were super helpful.
OLD REVIEW:
It is really concerning that on Trustpilot eBooks.com can answer within the same day, but when I created a ticket directly from my profile to have my issue addressed last week (related to
Invoice No. 256879255), no one seems to care about it. Probably my first and last e-book I have purchased here. Be careful guys!!!
12. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra eBooks.com
Hello Juraj, thanks for the two stars (considering it might have been 1).
And I'm sorry we let you down here.
We pretty consistently respond to support queries within an hour or few. Is it possible our reply went to spam?
I've looked into our help desk but can't see any recent correspondence from Juraj in there. Can you please email reading@ebooks.com with the email address that you registered with us and I'll make sure it gets to the right person, pronto. If you can include the invoice (receipt) number for your purchase that will help, but just the email address should get us there.
Best wishes,
Anna
www.ebooks.com
Very easy to use website
Very easy to use website, purchase was quick, as was the download.
After adding an item to my basket it would be useful to be sent back to place where I was in my search instead of back to the start of my search.
14. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra eBooks.com
Hi David,
Thank you very much for the 5 stars! And thank you also for the suggestion, which is definitely a good idea. I have forwarded it to our development team for implementation.
Happy reading!
Anna
Easy to find what I'm looking for.in…
Easy to find what I'm looking for.in multiple modes...
12. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra eBooks.com
Thank you very much for taking the trouble to review eBooks.com, Tara. Happy reading!
James
www.ebooks.com
too much work for such a price, not reader-friendly
I wanted to find an alternative to amazon, which is really needed. I cannot download my e-books and read them without being forced to download their own reader. All ebooks are purchased at the same price as the print, the font is small, zooming in makes it blurry and is a feature not always available. the pages take time to load and if I want to go back, the pages are blank and more loading is necessary. using an oly kindle is not possible. all in all terrible experience. I am going back to paper books and unfortunately amazon for some that I can't get at my local bookstore, but this website is just too much work at such a price.
12. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra eBooks.com
Hello Jade,
I'm very sorry you had such a disappointing experience at eBooks.com.
Please reach out to our help desk and they will be glad to process a full refund. support@ebooks.com.
Best wishes,
Anna
www.ebooks.com
Poor Business Practice
I don't recall subscribing to this site; however, I have been charged $49.00 on my credit card. I obtained their telephone number through my bank and called them THREE times, explaining the situation and requesting a refund. They said the same thing three times: We will issue you a credit, which will take about 7-10 days. Today is April 10th, and I haven't received anything. The gal I had spoken with this morning was cocky and very rude. I didn't get to finish what I was saying, and she hung up on me. Is this what you call business etiquette? By the way, I have called them on January 31, February 11, and today, April 10th.
10. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra eBooks.com
Thank you for contacting us via TrustPilot. However you have reviewed the wrong company. We have no record of any contact from you on this matter. Our telephone support staff are all male at the moment; no females - so clearly you spoke with a different company, not eBooks.com.
There are a lot of companies with the word "ebook" in their names. Please check your credit card account for the exact name of the merchant who did bill you, and contact them.
If you require further help, just contact our help desk at https://support.ebooks.com/hc/en-us/requests/new.
Negative reviews like this can really hurt our business. I would be very grateful if you could return to TrustPilot and correct this review.
Yours sincerely,
James
www.ebooks.com
A no nonsense ebook retailer
Fair prices, easy to use. Well working search engine.
7. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra eBooks.com
Hello Trond and thank you very much for taking the time to submit a 5-star review! We're very grateful.
Kind regards,
Anna
www.ebooks.com
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.