I started buying Desio last year and never had any problems. This time I tried a new color, Precious Grey, and one lens tore after only about five wears, which made me really worried since the lense... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Charming Green is from the 3 tone collection which means it has 3 tones. From what I can see the colors are Honey around pupil hole, green in the iris area and a sort of blue/aqua blue around the lim... Vis mer
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Purtroppo la mia esperienza con le lenti Desio è stata pessima. Le lenti si seccano sull’occhio dopo pochissimo tempo, provocando bruciore e sensazione di corpo estraneo. Impossibile tenerle più di 2... Vis mer
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Excelente atención al cliente. Han recibido y escuchado mi petición y la han satisfecho con rapidez y eficacia. Estoy muy agradecida. Hace años que uso estas lentillas, son muy cómodas, la gradua... Vis mer
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Informasjon om virksomheten
Om Desio color contact lenses
Skrevet av virksomheten
Desio: Premium Italian Color Contact Lenses
Welcome to Desio, where Italian craftsmanship meets vibrant innovation in the world of color contact lenses. Founded in 2011 and backed by Qualimed srl's extensive expertise, Desio has been at the forefront of the contact lens industry, combining advanced technology with sophisticated design.
Advanced Options for Every Need
Our lenses cater to a wide array of visual corrections, offering powers from -13.00 to +6.00. Whether you have myopia (nearsightedness), hyperopia (farsightedness), or astigmatism, Desio provides tailored solutions to meet your needs. Learn more about our astigmatism options here.
Why Choose Desio?
- Italian Excellence: Each pair of Desio lenses is a testament to Italian design and innovation.
- Wide Range of Colors: Explore our colors
- Inclusive Power Range: View power options
Step into a world where your eyes reflect your deepest beauty and sophistication with Desio—Italian craftsmanship at its finest.
Kontaktopplysninger
Viale dell'Unione Europea 8, 21013, Gallarate, Italia
- +39 0331 232718 - +39 3714284809
- info@desiolens.com
- desiolens.com
4,1
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2k anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Pleasant Experience
Pleasant Experience. Everything was smooth, from the ordering to the delivery.
3. januar 2025
Svar fra Desio color contact lenses
Thank you for your feedback. We are glad to hear your experience was smooth from start to finish!
The Mint Touch contacts are amazing
The Mint Touch contacts are amazing. They are comfortable to wear and the color compliments my skin. Luv Them 🫶🏼
2. januar 2025
Svar fra Desio color contact lenses
Thank you for the kind words! We are glad to hear you find our Mint Touch lenses to be beautiful and comfortable!!
Svar fra Desio color contact lenses
Thank you for your feedback. We’re happy to hear that you’re satisfied with our shipping service!
The fast shipping and the wonderful…
The fast shipping and the wonderful quality(very comfortable)of the 3 color combination lenses charming green.
7. januar 2025
Svar fra Desio color contact lenses
Thank you for your kind review! We are happy to hear that you’re enjoying the comfort of your Charming Green lenses. We appreciate your feedback!
These are the best contact lenses every…
These are the best contact lenses ever they fit my eyes perfectly and it’s so perfect for my eye prescription and astigmatism I cannot recommend them enough the customer service is amazing the delivery is amazing and the quality is even more amazing thank you guys for these amazing lenses and would definitely order again soon 💞
7. januar 2025
Svar fra Desio color contact lenses
Thank you so much for your review! It makes us happy to hear that the lenses fit perfectly and work well for your prescription. We're also glad you had a great experience with our customer service and delivery. We look forward to serving you again soon!
I paid an extra 25 dollars for express…
I paid an extra 25 dollars for express shipping and it still took two weeks to get my product. I was very upset
7. januar 2025
Svar fra Desio color contact lenses
Thank you for bringing this to our attention. We sincerely apologize for the delay in receiving your order.
As stated on our website, we were temporarily closed for inventory during that time, which impacted our usual shipping timelines. If you had contacted us earlier, we would have been happy to explain the situation and resolve the issue promptly.
To make up for the inconvenience, we have refunded the premium shipping fee you paid. The refund should reflect in your account shortly, depending on your payment provider's processing time.
We truly appreciate your patience and understanding. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Svar fra Desio color contact lenses
Muito obrigado! Agradecemos todo o seu apoio e esperamos continuar atendendo você!
The best site to buy contacts amazing quality
Product it’s great quality and it’s very hard to find contacts for astigmatism love the colors
7. januar 2025
Svar fra Desio color contact lenses
Thank you for your review! We’re so glad to hear you love the quality and colors of the lenses. We appreciate your feedback!
Pupils are so small they look stupid
7. januar 2025
Svar fra Desio color contact lenses
Thank you for your feedback! We're sorry to hear you're not satisfied with the appearance of our lenses. Please feel free to reach out to our customer service team. We're here to help!
The contacts are amazingly comfortable…
The contacts are amazingly comfortable and it doesn't irritate my eyes at all...
30. desember 2024
Svar fra Desio color contact lenses
Thank you for your feedback! We’re glad to hear that you’re enjoying the comfort of our lenses and have no issues with them!
Contacts were too hard
Contacts were too hard. Submitted a form to request new set and no one ever got back to me.
31. desember 2024
Svar fra Desio color contact lenses
We are sorry to hear that you’re dissatisfied with your experience. We understand your frustration and apologize for any inconvenience caused. Our team has offered a solution, but we understand this has not yet resolved the issue. Please reach out to us at your earliest convenience, and we’ll do our best to assist you!
Beautiful lenses
Beautiful lenses, they’re very comfortable to wear. Definitely planning on getting more.
12. desember 2024
Svar fra Desio color contact lenses
Thank you for your wonderful review! We’re so glad to hear that you find the lenses beautiful and comfortable to wear. It’s great to know you’re planning on getting more, we can’t wait to assist you with your next order!
Less than great experience.
I received a pair of lenses and one of them tore in half after the second wearing. I’m extremely gentle with my lenses and have been wearing them for decades, so this was indeed unusual. I reported the issue to Desio and sent a photo of the damaged lens, which they said I needed to return for analysis. I explained that I placed the lens pieces in a tissue and discarded in the trash, but I retrieved them and sent another photo of the crumpled remains and offered to rehydrate them in cleaning fluid and return them. I also had to jump through add’l hoops by filling out a form, etc. I inquired about a credit towards another, more durable pair and they agreed that was fair, so I selected a different pair, but when I got to check out, the system charged €15, so I asked them to fix this, and if they aren’t able to, just bypass the checkout process altogether and just send me the replacement set. I received a very unprofessional email, complaining about their inconvenience and telling me there’s nothing they can do! Ugh. I’ve been in customer service management for a major company in the beauty industry for 3 decades and I was shocked by their unprofessional attitude and ridiculous policies. Imagine Amazon charging shipping to replace a damaged item???
*UPDATE*
Desio has reversed the €15 shipping fee after I sent a lengthy email detailing my point of view and leaving this review. It’s worth noting that I neither asked for nor expected them to credit me more than the price of the lenses I purchased, which was a €10 difference, to be clear. The experience was still unnecessarily unpleasant. If you purchase something defective, know that you’ll be in for a difficult time trying to get a different pair that are less likely to break again. I have now changed the review from one star to three stars and revised the title.
29. desember 2024
Svar fra Desio color contact lenses
Thank you for your feedback. We truly appreciate the opportunity to address your concerns and clarify the situation.
As explained, defective lenses can only be replaced with the same color and prescription. However, we made an exception to accommodate your request for lenses from a different collection. Please note that the lenses you chose cost more than the original pair, which is why our customer service team requested the shipping fee to cover the difference.
Despite this, we also refunded the shipping fee as a gesture of goodwill and believe we’ve made every effort to resolve this matter fairly.
We genuinely hope the replacement lenses meet your expectations, and we’re always here to assist with any further questions or concerns.
Will buy again!
Lenses are very natural looking, beautiful color and photograph beautifully. I wear mono-vision lenses, and my prescription is very clear. After wearing lenses for 8+ hours, comfort is about an 8/10, I couldn’t ask for better.
30. desember 2024
Svar fra Desio color contact lenses
Thank you so much for your thoughtful review! We’re so pleased to hear that you love the natural look and beautiful color of our lenses, and it’s wonderful to know they photograph so well.
We’re also glad that your monovision prescription is clear and that you’re satisfied with the comfort after extended wear. Your feedback is truly appreciated, and we’re grateful for your support.
Svar fra Desio color contact lenses
Thank you for your amazing feedback! We’re so glad to hear you’re happy with our lenses. If you ever need assistance or have questions, don’t hesitate to reach out.
Great packaging
Great packaging, online they look darker. In my eyes they make my eyes look slightly bigger then normal and I can tell I have green eyes still.
But they are pretty.
3. januar 2025
Svar fra Desio color contact lenses
Thank you for your feedback! We’re glad to hear you liked the packaging and found the lenses pretty.
The final look of the lenses can sometimes vary depending on natural eye color and lighting, but we’re happy to know they still enhance your green eyes beautifully. If you’d like recommendations for other shades or styles, feel free to reach out, we’d be delighted to assist you!
Svar fra Desio color contact lenses
Thank you for your kind review! We’re so pleased to hear that you’re happy with the lenses and that the prescription is perfect for you.
We truly appreciate your support and look forward to serving you again in the future. If you ever need assistance or recommendations, don’t hesitate to reach out!
Svar fra Desio color contact lenses
Thank you for your feedback! We’re delighted to hear that you find the lenses very comfortable. Your satisfaction is important to us, and we’re glad we could meet your expectations.
Love their contacts
Love their contacts, the color are amazing, and mostly they have both positive (+) and negative (-) which is hard to find in these beautiful colors
2. desember 2024
Svar fra Desio color contact lenses
Thank you so much for your wonderful feedback! We’re delighted to hear that you love our contact lenses and the range of colors we offer.
Been using your contacts since 2017 not…
Been using your contacts since 2017 not on this account because I was a minor asking a parent to buy for me but I will always buy from you! Much love from Los Angeles California
30. desember 2024
Svar fra Desio color contact lenses
Thank you so much for your loyalty and kind words! It’s amazing to hear that you’ve been using our lenses since 2017, it truly means a lot to us. Knowing that you continue to choose Desio makes our work even more rewarding.
Sending much love right back to you from all of us here! If you ever need assistance or recommendations, don’t hesitate to reach out.
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