We ordered a fire pit direct from Dellonda - it arrived “next day” as promised and we are delighted with it. It is sturdy, attractive in appearance and seems to be well made (made in China, but most... Vis mer
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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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We received our product a day earlier than stated from Amazon which was great. We unpacked the 60L Fridge/Freezer let it settle as per the instructions and it's working fantastic. Really pleased with... Vis mer
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Bought a drinks fridge. Worked well for 18months then stopped. Obviously out of warranty. I thought before I searched for a replacement ( it was a very specific space) I would contact customer service... Vis mer
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Update: I have checked all folders and I have not received a response. My order arrived a week later than originally communicated. Completely understand delays happen, however customers should be... Vis mer
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Informasjon om virksomheten
Om Dellonda
Skrevet av virksomheten
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Kontaktopplysninger
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, Storbritannia
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
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Delivery date was very quick and was…
Delivery date was very quick and was delivered on time.
20. mai 2026
Svar fra Dellonda
Hi John,
Thank you for your 5-star review.
We’re really pleased to hear your order arrived quickly and on time. We always aim to provide a smooth delivery experience, so it’s great to know everything went as expected.
Thanks again for choosing Dellonda, we really appreciate your support.
Best regards,
The Dellonda Team
Ordered a 12v fridge freezer for car
Ordered a 12v fridge freezer for car. Website says order within 30mins for free next day delivery. I comply and pay inorder to get the quick delivery.
2 days later I call customer services to ask where it is and am told they are busy because of bank holiday and not yet dispatched. Short staffed, don't know when it will be dispatched and no idea when I'll get it. Can't tell me anything at all. I asked to speak to a manager, told my issue isn't worthy of a manager, had to say 3 times I want a manager to call me back before she agreed to request it. I wonder if the call comes!!
Very disappointed with service and staff blasé attitude to their websites inaccurate information
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dellonda
Hi Shaun,
Thank you for taking the time to leave your feedback, and I’m really sorry to hear about your experience. I completely understand your frustration, especially as you placed your order expecting a next day delivery service.
Our warehouse was closed over the bank holiday weekend and, upon reopening on Tuesday, we experienced an exceptionally high volume of orders due to the recent extreme hot weather — the largest weekend of sales we’ve had since launching in 2020. Our warehouse team are currently working overtime and we’ve also brought in additional help to get orders out as quickly as possible. I’ve also spoken with our warehouse manager to ensure your order has been prioritised for dispatch today.
That said, this should not have impacted the clarity or level of service you received when contacting our team, and I’m very sorry that it did. This is not the standard of service we aim to provide, and your comments will be shared with the relevant team to ensure it is addressed.
If there is anything further I can help with or if you would like me to personally look into your order, please contact support@dellonda.co.uk and ask for Bailey.
Kind regards,
The Dellonda Team
This is my second fridge
This is my second fridge. I returned to Dellonda because they are good at what they do. The products are great.
Great experience. Delivery was prompt as promised
10. mai 2026
Svar fra Dellonda
Hi Kevin,
Thank you so much for your fantastic review and for choosing Dellonda again for your second fridge purchase.
It’s fantastic to hear such positive feedback, especially from a returning customer. We’re so pleased you’re happy with the product, service and delivery experience.
Your continued support genuinely means a lot to us, and we really appreciate you taking the time to leave your feedback.
Best regards,
The Dellonda Team
Poor Quality Products Sold by Dellonda
I bought a Baridi wine fridge for £200 and after three and a half years it has broken down. I recognise it is was out of warranty, but believe it should last longer. A Google search suggests they should last 12-15 years. Their customer service offered 10% off a new fridge or punitive costs to have it inspected.
This is the second Baridi wine fridge I have owned, the first one lasted less than five years. BE WARNED
I am disappointed Dellonda sell such poor quality items made by Baridi.
Just bought a repalcement from another supplier who offer five years warranty at the same price of £200. Based on two purcahses I conclude Baridi fridges are cheap and cheerful !!
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dellonda
Hi John,
Thank you for taking the time to leave your review.
While we appreciate your disappointment, the unit in question is outside of the manufacturer’s warranty period by over two and a half years. Unfortunately, because of this, we were unable to offer a free-of-charge repair or replacement.
That said, we still wanted to try and help where possible by offering both a discounted replacement unit and the option for the appliance to be collected and inspected for repair.
Typically, our wine coolers last 10+ years, so we are genuinely sorry this has not been the case with your appliance.
We do appreciate your feedback regarding product longevity and will ensure your comments are passed on internally for review.
Kind regards,
The Dellonda Team
My new Baridi DH85 Compact Table Top Dishwasher
I purchased a Baridi Compact Table Top Dishwasher, Model DH85 in black, to replace a series of long-lived but now-defunct Bosch machines of the same type (but, sadly, no longer part of their range of dishwashers). After much research on Google etc, and despite never having heard of the trade name before, the Baridi machine seemed to suit my needs best for size and usability, with all the functions I require. The ordering process on line was easy and the machine was delivered by express courier from Dellonda, the day after ordering, arriving well packed and in good condition.
My only real quibble would be that the specification for the machine advised that it could either be fully plumbed in or, alternatively, by attaching a hose to the cold water tap and draining into the sink. I rang Customer Service, prior to purchasing, and they confirmed the above facts and said everything was provided that would be needed for fully plumbing in the machine. That was the decider for me to purchase this particular make and model dishwasher. However, upon delivery, the only hose provided, was for use via the sink route…. nothing was supplied to plumb into mains supplies/drainage, which was disappointing. I needed to go out and purchase the additional bits and pieces required to plumb the machine in before being able to use it, as none of the hoses and connectors from my Bosch machines were compatible.
I have now been using the Baridi machine for a week and, thus far, it has performed very well. It is very quiet (almost silent) in operation and easy to operate. I use liquid dishwasher capsules and the cleaning results have been good with no streaking or residue remaining. Loading the machine has to be fairly precise to make sure six place settings can be fully accommodated, and the fit is fairly tight due to the internal layout of the machine…. something the Bosch machines did much better (but at a price!). However, the cost of the Baridi machine is very reasonable for the results it achieves and, overall, even if it does not last as long as my Bosch machines, it remains good value and looks smart too…. fitting in well with other appliances in my kitchen.
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dellonda
Hi Sue,
Thank you very much for taking the time to leave such a detailed and thoughtful review.
We are delighted to hear that you are pleased with your Dishwasher and that it has been performing well for you so far. It is especially great to know that you found it quiet, easy to use, and good value for money!
We also really appreciate your honest feedback regarding the plumbing connections. We are sorry for the disappointment caused after the advice you received prior to purchase. Your comments have been noted and will be passed on internally so we can review the guidance provided by our customer service team.
Thank you again for your feedback, and we hope the dishwasher continues to serve you well for many years to come!
Best regards,
The Dellonda Team
DH147 dehumidifier
I bought a DH147 dehumidifier, a very compact and quiet running unit. It performs well and I am very pleased with it.
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dellonda
Thank you so much for your lovely review.
We’re really pleased to hear that you’re happy with your dehumidifier!
We truly appreciate you taking the time to share your feedback and hope you continue enjoying your new dehumidifier.
Best regards,
The Dellonda Team
product is great but delivered to the…
product is great but delivered to the wrong address different post code son excuse. Sadly it leaves a bad taste.
7. mai 2026
Svar fra Dellonda
We’re really pleased to hear that you’re happy with the product, and we really appreciate you taking the time to share your feedback.
We’re sorry to hear about the delivery issue and we will make sure this is passed on to the courier DHL for them to look into further.
Best regards,
The Dellonda Team
Ad above It was so so easy staff where grate no…
It was so so easy staff where grate no problems nice and easy to sort out grate Service
1. mai 2026
Svar fra Dellonda
Hi Andy,
Thank you so much for your 5-star review!
We’re really pleased to hear you found everything easy and straightforward, and that our team were helpful throughout. It’s great to know the whole process was smooth for you.
We really appreciate you taking the time to share your feedback.
Best regards,
The Dellonda Team
Svar fra Dellonda
Hi Aubrey,
Thank you so much for your 5-star review!
We’re really pleased to hear your order arrived quickly and that you’re happy with your table. We truly appreciate you taking the time to share your feedback.
Best regards,
The Dellonda Team
Fantastic garden chairs
Fantastic and very quick service from the start of my order to delivery. Great quality and so well made. The cushions are luxurious. Good price and thorougly delighted with this product. Thank you Dellonda
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dellonda
Hi Jean!
Thank you so much for your wonderful review! We’re so glad to hear you’re so pleased with the quality, comfort, and service. Your kind words mean a lot to us.
Kind Regards
Team Dellonda
Easy to order
Easy to order, customer services very helpful, item exactly as advertised, fast delivery, recommended.
20. april 2026
Svar fra Dellonda
Hi Bill, Thank you so much for taking the time to leave us such a great review. We really appreciate it. All the best from Team Dellonda!
The BEST customer service
The customer service at Dellonda is excellent. If I’ve ever had any issues, they’ve rectified it immediately. Always polite & understanding, the best customer service I’ve received in a long time! ⭐️⭐️⭐️⭐️⭐️
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dellonda
Hi Joanna!
Thank you for your kind feedback! We’re so pleased to hear you’ve had a great experience with our customer service team.
Your support means a lot to us, and we look forward to helping you again in the future.
Kind regards
Team Dellonda
Gas Black Hob
Arrived on time well packaged and as described, not used it yet as waiting for the kitchen refurb to start. Website is easy to use and good products
23. april 2026
Svar fra Dellonda
Hi,
Thank you for your kind review — we really appreciate you taking the time to leave feedback.
Great to hear your order arrived on time, well packaged, and as described. Hopefully it’ll be perfect once your kitchen refurb gets underway!
If you need anything in the meantime, feel free to reach out.
Best regards
The Dellonda Team
Absolutely fantastic delivery very…
Absolutely fantastic delivery very quick once ordered?
Very happy with my fridge it get cold and stay cold brilliantly so I would recommend this fridge if you’re looking for camping or just days out.
Have been using it now for three weekends and up till now it’s great🤞
7. april 2026
Svar fra Dellonda
Hi Mike,
Thank you for your lovely review and kind words. We are so glad that it arrived on time and has been working to standard.
If you ever need anything else, please let us know.
Many thanks,
Team Dellonda
Very quick and helpful response
Very quick and helpful response from customer service (Zena). They solved my problem within minutes. Thank you
20. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dellonda
Hi Alessandro!
Thank you so much for your kind words! We're delighted to hear that Zena was able to assist you quickly and resolve your issue. We'll be sure to pass along your appreciation, she’ll be thrilled to hear it. Thanks again for your support!
Kind regards
Team Dellonda
Purchase of oven and warming drawer bundle
Excellent customer service with questions answered promptly. I am very pleased with my Baridi oven and warming drawer DH233 combination. There are no excessive frills that I do not need, simple, easy to use functions for a straightforward cook. I particularly like the built in oven shelf positions, no extra supports to be removed for cleaning: good design.
8. april 2026
Svar fra Dellonda
Hi there, Thank you so much for taking the time to give us such a great review. We are thrilled you love your purchase.
From Team Dellonda
Professional customer service
Courier damaged item. Dellonda arranged prompt collection and replacement. No quibbles.very professional
2. april 2026
Svar fra Dellonda
Thank you so much for leaving such great feedback. We really appreciate it. Have a great week!
The first wine fridge had problems…
The first wine fridge had problems getting to low temperature. An email to Victoria in customer service was all that was required. A replacement was delivered within a couple of days and the original was collected. Great service and product is just what I wanted.
9. april 2026
Svar fra Dellonda
Hi Paul,
Thank you for your kind words and your lovely review for our team. We hope the replacement works up to your standard.
If you ever need anything else, do let us know.
Many thanks,
Team Dellonda
Better than Amazon!
Super quick delivery and great price. Easy to pay and use website. Better than Amazon!
2. april 2026
Svar fra Dellonda
Hi Luke!
Thank you so much for your kind words. We’re really glad you found the process quick and easy. We truly appreciate your support!
Kind regards
Team Dellonda
Definitely would recommend Dellonda…
Definitely would recommend Dellonda products and there customer service is excellent with a small issue with the bbq which was resolved within 48 hours and a very big thank you to Victoria with a quick and professional response I would highly recommend anyone to buy their products
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Dellonda
Hi Dave!
Thank you very much for your kind review and recommendation!
We’re really pleased to hear you’re happy with your Dellonda product and that your BBQ issue was resolved quickly. I’ll be sure to pass your thanks on to Victoria, she’ll appreciate your feedback.
Thanks again for your support, and we hope you continue to enjoy your purchase!
Kind regards
Team Dellonda
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