Cox Motor Group Anmeldelser 

My experience was great from Elliott, he dealt with me from start to finish, replied swiftly to any emails I sent him, nothing was to much for him, I even got a thank you video a few days later, just a great service, highly recommend

My experience at buying a newish car was made a whole lot easier by Taylor. He put me completely at ease with his manor and professionalism.
Had a problem which was sorted out in no time.If you’re a technofobe no problem .
Take the worry out of buying a car .All the staff are a pleasure to deal with .

Charlie was friendly, efficient and professional. He was helpful and made sure I was happy with the outcome.

I was treated with respect and courteously. The transaction went very smoothly and I have at last the car that I always wanted.

⭐️☆☆☆☆

Extremely disappointing experience with Chery Southport.

My dad ordered a brand-new vehicle over 7 weeks ago after being told by the sales team (Tom and Ben) that stock was due to arrive. Since then, the communication has been extremely poor, with constant delays and very little transparency around what is actually happening.

I previously worked in the motor trade myself, so I understand that delays can happen — transport issues, logistics problems, and unforeseen circumstances are part of the industry. However, you still provide customers with realistic updates and take ownership of the situation. Unfortunately, that has not happened here.

Seven weeks later, we are still without the vehicle. To make matters worse, we have already received the V5, which just adds to the frustration when the actual car still hasn’t arrived.

I have called the showroom weekly for updates, with calls often unanswered and emails receiving no response. When visiting the showroom in person, nobody seems willing to take ownership or provide a clear explanation. It genuinely feels like we are being avoided because nobody knows what is going on.

I do appreciate that a courtesy car has been provided while waiting, and I understand that sometimes things go wrong, but the level of customer service when purchasing a brand-new vehicle has been extremely disappointing.

Buying a new car should be an exciting experience — unfortunately, this has been nothing but stress and frustration.

Purchasing a new (to me) vehicle was a smooth process thanks to the salesperson Craig who was very helpful.

I contacted Cox Kendal Honda 4 weeks ago, stating my interest in upgrading to a new car. I was quickly contacted and an appointment made to visit Kendal Honda. From then on I was in the capable hands of Elliott, who guided me through all the options available to me. All in all a seamless process from start to finish and I'm now a very happy customer with a brand new car - all done in 4 weeks.

We did not feel rushed or pressured into anything and there was a perfect amount of customer care. Staff were all really friendly. Andras Moricz went out of his way to get to know us, quite frankly, he was just the perfect gentleman, happy to have a bit of a laugh with us but stayed professional. Since the initial purchase he has been updating us regularly regarding the buying process, he seems to genuinely care.

Staff are very helpful. They have guided us through the process. Happy with the outcome as always. Highly recommended.

Fantastic service by Ryan helpful and everything run smoothly had our brand new car the same week thankyou for everything

Joshua was very helpful and explained the process of purchasing clearly and professionally. No question felt silly to ask and the staff were happy to go through details as many times as needed. All of the staff at the site were very warm and welcoming and the process from start to finish has been easy with no notes. Thanks again Joshua and Charlie!

This is no messing experience. Mark listened to my requirements and was straight to the point. Very professional and I will be recommending friends and family to Blackpool Chery. Thanks to Mark for making my tiggo 9 purchase as smooth one.

I was called buy one of the sales team saying they have some deals on regarding the new T-roc which ld previously test driven and would l like to come in for a chat with which l said yes.
I was met by a very pleasant you man and offered me a drink before we got started.
He explained very well what the deals were and was very conscientious in doing so and l was very pleased with the outcome.
Staff are always very friendly and polite on all departments here.
Looking forward to picking my new T-Roc up soon.

Csilla went out of her way to ensure that I had a smooth experience from start to finish. I needed a vehicle as soon as possible and despite all other dealers telling me that I would have to wait 6 to 8 weeks, Csilla was able to complete the whole process within two weeks. Couldn't have had a better experience.

On two separate occasions and at two separate garages we have travelled over 50 miles to look at two cars we think might be a replacement for one of our cars. On the first occasion in Kendal we asked if we could view one car on the forecourt and were told no not unless we had an appointment and it was suggested we return later, how difficult is it to allow a potential customer to look at a car. Today we made the mistake of travelling to Morecambe sadly we hadn’t realised it was a cox dealership. Again we asked if we could look round a car, immediately the staff member asked what we were selling and why and unless we gave him this information we couldn’t look in the car, this is not what we want from a dealership and we told him this is not of any relevance and he then accused us of being rude and walked away this is not good customer service. We will never buy from them again ( my car was bought from Kendal Honda in 2022) and will relate this tale to our friends and family. Having worked in a customer service business for many years I’m only too aware of how just one negative review can affect sales.

Came in to look at used cars and ended up buying a new one thanks to marks help & advice. He is genuinely a credit to the company with so much knowledge and passion about the products you sell. Thanks for all your help mark I’ll definitely be recommending you to friends and family

Great service
Friendly and professional customer centred approach

Excellent service and made the whole process easy to understand. Thank you Kendal Honda 👍🏻 😊

Have dealt with Elliott and Andraj (not sure I've spelt that right) in regard to the purchase of our new Honda Jazz Crosstar. Very happy with the service they gave and very happy so far with the new car.

Excellent service from start to finish provided by Declan at Lancaster VW.